Want to scream - online supermarket payment

53 replies

Pillowqueen · 01/10/2022 07:23

I'm about to lose it.

Tried to pay for my online shop with sainsbury's. Said they didn't recognise my card details. Tried credit card. Same thing. Tried instead with Asda. Sane thing again.

Rang TSB. They said it was a problem with the 3D security that Sainsbury's and Asda were now using. They couldn't override this apparently. It was down to the supermarket so ring them. Rang them. They say I just need to speak to my bank.

Both said just use another payment method. I don't have another fucking payment method! And need my shopping!

I'm literally speaking to idiots. Has anyone else encountered this problem?

OP posts:

SavingsThreads · 01/10/2022 10:41

Pillowqueen · 01/10/2022 10:40

If it's possible to please move on from the 'idiot' saga which again I apologise for (and which appears to have taken on a thread of it's own!)

I am just appealing again for any other suggestions here. I've tried clearing the cookies etc. Restarting phone. Trying the app/not trying the app. Tried on my laptop using a Microsoft soft edge browser. Tried re-entering my card details. Nothing is working. The bank is saying there's nothing wrong with my cards. I have money in my account that's not the issue. It's the 3D security measures which are causing the issue and noone from the bank or supermarket seems to be able to give me a solution. I don't have any other cards to try.

I literally don't know what else to do. Obviously I can run out and get supplies but I need to be able to book my shopping online in the future. Has anyone else been in this situation and found a way to overcome it?

Can you call them to take payment over the phone?

GloriousGlory · 01/10/2022 11:09

girlmom21 · 01/10/2022 09:13

@GloriousGlory OP called them idiots because she was frustrated with everyone just putting the blame onto each other rather than actually helping her.

She won't have phoned them angrily.

Oh that's ok then, perfectly justified! 🙄

Johna69 · 05/10/2023 20:35

My problem is when I go to pay on the Asda website,it says you have 10 minutes to confirm your payment on the tsb app,I do that then connecting back to my Asda order is virtually impossible.

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