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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

There is no ambulance service anymore

550 replies

Snog · 24/09/2022 08:00

Twice so far this year NHS111 have told me that my dd needs paramedics to attend for severe chest and abdominal pain and that they are on their way.

Both times the ambulance service called me later and said they would not be attending that night as too busy.

I am posting this because I want people to know that there is no functional ambulance service any more.

If you need an ambulance try to take your loved one to hospital yourself instead. This could save their life.

Obviously when you get to hospital good luck with that but at least you are not waiting for an ambulance that will never come.

OP posts:
countrygirl99 · 24/09/2022 09:25

Explaintome · 24/09/2022 09:11

A genuine question because I've never been in this situation, but there have been a few news stories. When an elderly person falls outdoors and is left on a cold floor etc waiting for an ambulance,for hours is it really not possible/preferable to get the neighbours together and move them indoors?

I understand it's best not to move them if possible, but is it really better to leave them cold than to move them?

As I say, I've no idea what the reality of it is, but I can't imagine leaving them there.

In my FILs case that could have been fatal. He had a suspected fractured pelvis and moving him could have caused him to bleed to death.

Irisbouquet · 24/09/2022 09:26

DH was classed as having a suspected heart attack recently (history, chest pains, shortness of breath, clammy). They said an ambulance was being sent, 20 mins later we got a call back to say no ambulance available could we either make our own way or they would send a taxi. Scary times, we can't take medical emergency help for granted anymore.

Ilostmysocks · 24/09/2022 09:27

I agree. If only the government would stop funding absolute tosh like Healthwatch England and actually put the money towards ambulance care, social care etc. (Which Healthwatch mansplain about every single week. Yes we know the NHS and social care is in a poor state. We can see it for ourselves)

Instead ambulance care is utter shite and Healthwatch employees get paid quite a lot for making absolutely no impact whatsoever.

(And other publicly funding tosh groups who claim to be making a difference but aren't!!)

Sorry I used to work for Healthwatch England. And watching public money being pissed up against a wall absolutely infuriates me.

Sorry for my rant!

walkingonsunshinekat · 24/09/2022 09:28

Irisbouquet · 24/09/2022 09:26

DH was classed as having a suspected heart attack recently (history, chest pains, shortness of breath, clammy). They said an ambulance was being sent, 20 mins later we got a call back to say no ambulance available could we either make our own way or they would send a taxi. Scary times, we can't take medical emergency help for granted anymore.

I wonder how long it will be before we get private 999 emergency ambulances?

Or have we already?

Snog · 24/09/2022 09:29

Tbh I think private 999 service is not far away

OP posts:
EgonSpengler2020 · 24/09/2022 09:29

countrygirl99 · 24/09/2022 09:25

In my FILs case that could have been fatal. He had a suspected fractured pelvis and moving him could have caused him to bleed to death.

@Explaintome
Clinical desk (Paramedics, nurses, APs) will filter these calls and attempt as best as possible to assess over the phone, and encourage bystanders to help them up off the floor if it is deemed suitable. But there is often a delay to talk to the clinical desk, as they are also overseeing the welfare all the patients waiting for long periods for ambulances, so have quite a stack of jobs to work through.

Whatsyournameandwheredyoucomefrom · 24/09/2022 09:30

Hi. I have a paramedic in my immediate family and I can assure you, it’s still there. There’s a couple of really core reasons why the service is on its knees (and it is) at the moment:

firstly and the biggest thing my family member (FM) has seen a massive rise in is people calling an ambulance because they can’t get a GP appointment. Often it’s the children of elderly relatives who call and ambulance for their parent in the hopes it will get them seen faster if they arrive in a and e on a trolley. Generally, if you’re over 75 then you’re going to have enough red flags (with a bit of hamming it up) to make it risky to leave you in your own home so you’ll get bussed to hospital in fear of you keeling over the next day and it becoming daily Mail fodder. The fact GP home visits are like hens teeth is also a massive problem.

Secondly, frequent flyers completely hobble the service. These are people with social issues who call an ambulance every couple of days but then continue to ring all day and get crews out each time because they know what to say. In our area there’s a person who calls complaining of upper abdo and chest pain about 4 days a week. They have IBS. No major mental health complaints, just IBS and a level of health anxiety.

Finally it’s the wait times at a and e front doors. Can’t hand over patients until there’s space, so quite often spend a good half of a shift sat outside a and e to hand over. It’s not their fault either, they’re running on unsafe staffing levels and because no one can see GP’s quickly, they just collect everyone who’s got even the slightest issue.

It’s not even the fault of people who turn up to a and e with minor complaints - I don’t blame them either. They’ve got a medical issue and as far as they’re concerned they’re going to a medical facility to fix it. No point advertising ‘only go if it’s serious’ because to them, it is serious.

The fault lies with the deliberate and systematic selling off and underfunding of the NHS for years and years. Make the jobs poorly paid and unattractive so it’s hard to staff, sell it off in pieces to profit making enterprises, remove social care to overwhelm it.

This isn’t news, vote Tory, get Tory.

Pengwinn · 24/09/2022 09:31

Cwcwbird · 24/09/2022 08:07

As someone who once worked for 111 that was part of the ambulance service in our area, she's not wrong. Unless you need the lifesaving equipment on an ambulance or the patient is unconscious, not breathing, at risk if you move them - get them there yourself if you can.

Shouldn't that always be the case though?

karmalama · 24/09/2022 09:31

Surely then , from comments by nhs staff on here, the issue needs to be bed building at the other end?
We need some kind of Half way units for people fit enough to leave hospital to be immediately discharged when available to free up those beds .
This must be a cheaper plan than building more hospital beds as no need for such specialised equipment or staff. Carers could look after more people in one place than driving from house to house .
Yes I know there is no money or staff but if there was a bit of money this must be the most effective use ?

walkingonsunshinekat · 24/09/2022 09:32

Ilostmysocks · 24/09/2022 09:27

I agree. If only the government would stop funding absolute tosh like Healthwatch England and actually put the money towards ambulance care, social care etc. (Which Healthwatch mansplain about every single week. Yes we know the NHS and social care is in a poor state. We can see it for ourselves)

Instead ambulance care is utter shite and Healthwatch employees get paid quite a lot for making absolutely no impact whatsoever.

(And other publicly funding tosh groups who claim to be making a difference but aren't!!)

Sorry I used to work for Healthwatch England. And watching public money being pissed up against a wall absolutely infuriates me.

Sorry for my rant!

Never heard of it before but a quick google and your right, what the fuck do they do? just a quango.

Of course they do serve a purpose, makes the Govt look like they are doing something, they were first introduced in 2012 under Cameron, at the same time he started cutting nhs funding.

Gensola · 24/09/2022 09:33

Ambulance took 2.5 hours to get to us when my brother was found unresponsive. My dad and husband gave him CPR in turns the whole time. He died before the ambulance came. He was 29. The system is fucked beyond repair.

TheNinny · 24/09/2022 09:33

First aid training I’ve done recently stressed calling an ambulance and not dealing with emergencies yourself, as you could hurt someone more on moving them or they deteriorate in the car. No way would I do stick to this though with current wait times

Ilostmysocks · 24/09/2022 09:33

In 2021/22 Healthwatch network received total funding of £25.4 million

How many other "health and social care" groups are being funded like this by the government??

Barely anyone has ever heard of them ffs.

Such a waste 😢

Pengwinn · 24/09/2022 09:34

TheNinny · 24/09/2022 09:33

First aid training I’ve done recently stressed calling an ambulance and not dealing with emergencies yourself, as you could hurt someone more on moving them or they deteriorate in the car. No way would I do stick to this though with current wait times

This covering your arse (111 also do this a tonne) is part of the reason as well.

BlooberryBiskits · 24/09/2022 09:34

Raddix · 24/09/2022 08:29

Plus if the person is well enough leave the ambulance for someone who needs it
Seems logical doesn’t it? But what happens is that the patient needs to lie in the ambulance outside for several hours before they receive treatment. So the ambulance is required as a waiting facility. (This is why we have no ambulances!) If the patient turns up in their own car they don’t have an ambulance to lie in while they wait, and there’s nowhere else for them to lie, so the hospital will turn them away.

I don’t know why hospitals can’t build a large waiting facility with rows of beds and nurses on duty, so the ambulances can drop the patient and go. That would solve the ambulance problem immediately.

^ that is logical but it’s then an acceptance of a broken system: not a vote winner

Agree that part of the issue is that social care is broken

ElizabethBest · 24/09/2022 09:35

The ambulances are parked in front of hospitals with the last patient they picked up waiting inside because the hospitals have no beds for them and no staff to treat them, because of chronic underfunding.

EgonSpengler2020 · 24/09/2022 09:35

Snog · 24/09/2022 09:29

Tbh I think private 999 service is not far away

Private ambulance services already exist covering frontline 999, but they simple slot in with the NHS ambulances and are used by CCC (ambulance control) like any other resource, including being accessed via 999 and getting stuck outside hospital.

My understanding is that there is a private jewish ambulance service in London with paramedics providing emergency cover to just their community (paid up members I assume). But I'm not in London, so no idea of the details.

So potentially the rich could have their own service, but they'd still need access to the NHS for 24 cath labs, Major trauma centres, and in much of the UK outside of major cities there is currently very little provision for private healthcare, let alone 24 hour acute medical and trauma care.

Devilishpyjamas · 24/09/2022 09:36

rockyg · 24/09/2022 09:19

I just hate the fact that there won't be any discussion & by default we will end up with an American system.

We already have an American system. My eldest son spent 16 months in a private hospital at a cost of 12k a week - all paid for by the CCG & he ended up there because of lack of community provision. The first thing his consultant said to me on meeting was ‘he doesn’t need to be here’.

He has complex needs. If we want to arrange a blood test it needs 3 different organisations to organise one. There is no such thing as the NHS and there hadn’t been for a long time. Okay the organisations we have to try and coordinate are not for profit, but they buy and sell from each other and can’t actually talk to each other. It took 4 months to arrange an urgent blood test once and that was with me constantly following up and eventually cc-ing the MP into a complaint.

The NHS has already been sold off - the consequences are just impacting a larger number of people now as social care collapses.

Whatsyournameandwheredyoucomefrom · 24/09/2022 09:36

Oh and absolutely anyone saying ‘I can’t vote Labour/ lib dem/ green/ MRLP though because they don’t know what a woman is’ can fuck off to the far side of fuck.

I’m massively gender critical, but if trans people are more of a threat to you than a government that’s literally murdering people in their sick beds RIGHT NOW, you need to give yourself a very very hard stare.

Hold your fucking nose and get the tories out. We can deal with gender and the problems around female only sports/ spaces and the madness surrounding that debate as soon as we’ve got the basics right. If you think the first thing Labour will do is anything to do with gender when the rest of the country is on fire you’re absolutely mental.

IamtheDevilsAvocado · 24/09/2022 09:37

Thisismynamenow · 24/09/2022 08:06

You're scaremongering, we've had 2 ambulances out in the past 2 months for my baby and they arrived in less than 5 minutes.

It's there, just prioritising the most urgent.

Dont gaslight others!

I'm glad your daughter was seen to promptly.

But many many other emergencies aren't...

Just last week I was in a cafe when an older lady collapsed, unconscious... She was resuscitated. As there was an off duty clinician... We phoned 999,we were told to call a taxi as no ambulance for at least 6 hours.

No taxi would take her the 30 kins to nearest ED.

This woman had history if cardiac arrests.

Explaintome · 24/09/2022 09:37

Yes it is the GPs. Probably not the GPs themselves, but certainly the GP system.

There seems so many inefficiencies there. Why, for example when I have an earache doe the receptionist insist on booking a telephone appointment only for the GP to say they need to look in my ear?

Why do I need to see a GP to get a fairly obvious referral? Physio for example (I know you don't everywhere, but you do here)

dawngreen · 24/09/2022 09:39

I mostly agree with this post!!

The person on the phone asks you questions, and decides on the points for your symptoms. If they don't understand your condition, and what symptoms effect you. They just carry on talking and expect you to keep on talking. Or say they will ring the next day. They make judgements on symptom's what a average person will get. If you have a unusual medical history you have to make your own way there and beg to be admitted. And hope some one with knowledge will admit you. Its impossible to talk if your turning blue, and need oxygen.

EgonSpengler2020 · 24/09/2022 09:39

karmalama · 24/09/2022 09:31

Surely then , from comments by nhs staff on here, the issue needs to be bed building at the other end?
We need some kind of Half way units for people fit enough to leave hospital to be immediately discharged when available to free up those beds .
This must be a cheaper plan than building more hospital beds as no need for such specialised equipment or staff. Carers could look after more people in one place than driving from house to house .
Yes I know there is no money or staff but if there was a bit of money this must be the most effective use ?

We need some kind of Half way units for people fit enough to leave hospital to be immediately discharged when available to free up those beds.

I think what you are referring to are community hospitals. They shut half of the ones in my region in 2013.

bellabasset · 24/09/2022 09:40

I'm in Cornwall where there were 30 ambulances waiting to discharge patients outside RCH. There was a Dr whose husband ended up driving her to London, an elderly man who slipped and broke his hip and waited 15 hours for an ambulance, family had to cover him up with tarpaulins overnight to keep beddin

Devilishpyjamas · 24/09/2022 09:40

There’s no staff for a hospital waiting facility.

I haven’t looked in detail at the earn more of lose your universal credit bit in the budget yesterday (did it happen? I saw it was forewarned). Can’t help thinking that could decimate social care even more as all the people doing 15 hours a week around children can no longer afford to do it.