Baby carrier sold with small stains

[wishuponastar99]

I recently sold a baby carrier on Facebook marketplace.

It was £75 brand new, I advertised it for £50 and sold it for £40 plus postage. It was advertised as 'excellent condition'

The buyer has messaged me to say that she is happy with the carrier overall but has found a few stains on it and wondered if I knew what they were.

I hadn't noticed them before I sent the item so firstly I know I am BU to not have checked it more closely before I sent it.

I have messaged back apologising, I have suggested they must just be small mud marks and asked her to let me know if they don't wash out.

Attached the photos she sent me of the marks

My question is - if they don't wash out, what do you think would be a reasonable solution? I'm thinking offer a partial refund but unsure how much.

How do you know the marks were there when you sold it to her? She sounds like a chancer, don't offer her anything

This is why I can't be bothered selling high ticket items. I once sold a designer bag on eBay that cost £250 new for £15. It had been used but was in great condition still. The buyer messaged me to tell me that there was a tiny scratch on the bottom. She literally got a £250 bag for £15 and was still looking for money back. Some people have no shame.