Page 2 | She shortchanged me but denied it.

dottypotter · 2022-09-22T10:44:35+00:00

Recently bought something from local shop/newsagents When I got home I realised she had shortchanged me so I went straight back and showed her the change she had given me. It was only a matter of five mins or so. Instead of going to the till and apologising to my horror she denied it. She said she had given me the right change. It was then awkward. Why would I go back with the money in my hand to show her what shed given me if it hadnt happened? I just left it, as I need to go in there alot it didn't seem worth arguing. Could not believe the attitude though. Something I won't forget. Why didn't she just apologise and go to the till and give me the missing coin? AIBU. No one else around at that mo just her and I.

10HailMarys · 22/09/2022 12:17

dottypotter · 22/09/2022 12:07

To ppl saying check your change in shop I understand that but dosent it look like you don't trust them by checking the change?🤔
Where do you do this?
What if there's a queue?
Do people personally stand there in front of the assistant and check change.
Curious?

Unless you are seriously deficient in maths skills, all you need to do is glance at the change in your hand as you're walking towards the door. If there isn't enough change, turn around there and then and say 'Oops, I think this is a pound short?' It's not complicated.

You can't expect to walk home, check your change and then walk back to the shop with a handful of coins as proof that you were short-changed. How does the assistant know the coins in your hand were exactly the ones she gave you? You're being ridiculous.

iwantmyownicecreamvan · 22/09/2022 12:18

dottypotter · 22/09/2022 12:07

To ppl saying check your change in shop I understand that but dosent it look like you don't trust them by checking the change?🤔
Where do you do this?
What if there's a queue?
Do people personally stand there in front of the assistant and check change.
Curious?

Well no matter what you feel it might look like she has shown that she doesn't trust you, so I would check your change meticulously every time now. As pp have said, the queue is not your problem and if they complain, you just say you don't want any more misunderstandings about change.

Original poster

dottypotter · 22/09/2022 12:20

10HailMarys · 22/09/2022 12:17

Unless you are seriously deficient in maths skills, all you need to do is glance at the change in your hand as you're walking towards the door. If there isn't enough change, turn around there and then and say 'Oops, I think this is a pound short?' It's not complicated.

You can't expect to walk home, check your change and then walk back to the shop with a handful of coins as proof that you were short-changed. How does the assistant know the coins in your hand were exactly the ones she gave you? You're being ridiculous.

Show quote history

Why don't they count it out as they give it to you back easier all round?
Do you check on your way out?

OP posts:

10HailMarys · 22/09/2022 12:20

Why did shops stop counting it out back to you then you wouldn't need to query,?

I got my first retail job 32 years ago and was never expected to count out the change as I handed it back the customer, in any shop I worked in. Are you posting from 1950?

SavoirFlair · 22/09/2022 12:20

OP @dottypotter you're trying to reduce peoples suggestions to absurdity - and failing

let’s be real

but dosent it look like you don't trust them by checking the change?🤔

no.

and it’s a darn sight easier than running back to the shop and doing the SAME action of counting out change, only this time you’ve lost the context and the position

Where do you do this?

in front of the cashier. Where else??

What if there's a queue?

it takes 10-15 seconds max??

Do people personally stand there in front of the assistant and check change.

yes. No shop assistant has ever had an issue. Many of them do it pre-emptively and say “oh that’s £10”… so that’s £1, 50p and 10p in change”. Etc

Curious?

yeah. I am. Of why you’re trying to come up with loads of absurdities as to why you couldn’t just count out change at the point of sale. We’re not all weirdos those of us who do it when you’re meant to.

Viviennemary · 22/09/2022 12:21

It is unfortunate. But you should have checked it there and then.

Changechangychange · 22/09/2022 12:22

Does everyone who pays by cash stand there whatever it is, shop bus etc and check their change.

Yep? Or you risk being short changed, as you have just discovered. For all you know she has done this to you every time you’ve been in there, but you’ve never checked so you wouldn’t have known.

BatteryPoweredMammy · 22/09/2022 12:28

Yes, of course you check your change before walking away. It doesn’t take more than a couple of seconds.

BronwenFrideswide · 22/09/2022 12:29

@dottypotter if you'd found you'd got more change than you should have done when you got home would you have gone back to the shop and given it back to them?

Yes, people do check their change before they leave, why wouldn't they?

10HailMarys · 22/09/2022 12:29

dottypotter · 22/09/2022 12:20

Why don't they count it out as they give it to you back easier all round?
Do you check on your way out?

Show quote history

I rarely pay cash for things these days. Quicker and easier to use Apple Wallet.

On the rare occasions I pay for something in cash, I glance at the change as I'm putting it back in my purse or pocket and that's more than enough time to add it up before I've stepped out of the door.

Personally I'd probably only bother if it was change that contained notes or several pound coins though. I wouldn't bother if it was like 60p or something because life's too short. How much money do you think you've actually been short-changed by, just out of interest?

I don't need the shop assistant to count it out for me because I'm not five years old. It's not 'easier all round'. It takes them longer to serve each customer and it's fiddly.

DillDanding · 22/09/2022 12:31

It’s so long since I’ve used cash, but I think if I did, I’d probably check the change when it was given.

TwinkleChristmas · 22/09/2022 12:32

dottypotter · 22/09/2022 12:07

To ppl saying check your change in shop I understand that but dosent it look like you don't trust them by checking the change?🤔
Where do you do this?
What if there's a queue?
Do people personally stand there in front of the assistant and check change.
Curious?

It doesn’t take more then 5 seconds to count your change.

Randomword6 · 22/09/2022 12:32

greenhousegal · 22/09/2022 12:12

Does shop not accept contactless cards/google wallet?

I can't remember the last time I used cash for anything. But I am sure you had your reasons.

Please don't abandon cash. Banks are vulnerable at times. I wonder why someone would post this, not just be happy to follow their own rules. (but I'm sure you had your reasons! 😉)

absolutelyanythingwilldo · 22/09/2022 12:33

I don't count the change i'm given as it seems rude (I know that's stupid) but if I pay for something I will know what notes and pounds I'm expecting to see back so if I bought something for £2.59 and pay with a tenner then I know I need to see a green note and 3 gold coins at least and I'm good.

tigger1001 · 22/09/2022 12:33

Most places would expect an issue with change to be discussed before leaving the shop. Too many pull a fast one by going back in and saying I gave you a ....

Itloggedmeoutagain · 22/09/2022 12:33

dottypotter · 22/09/2022 12:20

Why don't they count it out as they give it to you back easier all round?
Do you check on your way out?

Show quote history

It's your change so take some responsibility and check how much they've given you.
How much are we talking?

TwinGirlsOnTheWay · 22/09/2022 12:35

YABU. You claim this, but how does she know? For all she knows, you went home, put some change on the side and went back. It's your fault.

whynotwhatknot · 22/09/2022 12:35

you shold ask to to see the owner and say at least look at the till at the end of the day to see if i was correct

i had this in clintons although i hadnt left the shop woman gave me change for ten instead of a twenty note-i said you havent given me enough she sowre she had-manager came over she was standing there denying she made a mistake-got a phonecall later to say i was correct and to come bad get my money

Hopefullysoon2022 · 22/09/2022 12:37

dottypotter · 22/09/2022 12:15

Hardly the point is it? People still use cash.

Does everyone who pays by cash stand there whatever it is, shop bus etc and check their change.
Why did shops stop counting it out back to you then you wouldn't need to query,?

Show quote history

I always count my change before i leave the shop.

I worked on tills and the amount of people who would try this was astounding.

Spacemonkey2016 · 22/09/2022 12:37

Since you said "the missing coin" we can assume the maximum you're talking about is £2. I would not be stressing out this much about £2, especially if I had walked out of the shop, made it home, then gone back again. Realistically, of course she wasn't going to give it back to you. She did the right thing actually, IMO. Sensible thing to have done would be left your number in case the till was over when they cashed it up. If she had given you the money, and you were actually wrong, and her till was short at the end of the day, I'm assuming her manager would want to know why.

IceStationZebra · 22/09/2022 12:39

absolutelyanythingwilldo · 22/09/2022 12:33

I don't count the change i'm given as it seems rude (I know that's stupid) but if I pay for something I will know what notes and pounds I'm expecting to see back so if I bought something for £2.59 and pay with a tenner then I know I need to see a green note and 3 gold coins at least and I'm good.

I do this too - not counting it out for 10 seconds but I know what my items cost, what I’m paying with and therefore what I should be expecting in change. It then only takes a quick glance.

I worked in retail 20 years ago and would always tell people the amount I was giving them. Would count it out if it looked like they were struggling (a lot of people would hand over a big pile of coins that weren’t relevant to the amount owed).

MrsReeves · 22/09/2022 12:40

This is a lot of fuss over, at most, £2

Jalepenojello · 22/09/2022 12:40

I don’t know any shops who would entertain such a claim after you’ve already left the store.

WhisperGold · 22/09/2022 12:42

Surely a blue note and 1 or 2 gold coins?

Fifthtimelucky · 22/09/2022 12:45

People serving in shops used to count out change because the tills weren't as advanced in those days.

They would tell you the total cost of the items but not the change, so the easiest way for the cashier to work it out was to count it out.

These days tills works out the change and print the amount on the receipt. It's pretty quick and easy to check it and I agree that it's the customer's responsibility to do so.