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AIBU?

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Original poster

To be furious with Royal Mail?

66 replies

Secndguess · 15/09/2022 07:21

I’m half devastated half livid.

Special event tonight I needed to order an item for. Purchased item for next day delivery 2 days ago but when I received the confirmation email it said item for pre order release in 30 days, it had sold out as I checked out.

Contacted company to change my order to another item that would work on their website. Credit to them they did. Sent yesterday for morning delivery.

Just woke up to a text from RM that’s basically ‘our bad, we sent it to leeds’. LEEDS. I’m in Merseyside. So I basically will not get to go will I? Text says it’s been rerouted but it won’t arrive today surely?

OP posts:
Lifelessordinary1 · 15/09/2022 08:07

These things happen - i was running an all conference for 500 people in Ipswich and all my joining packs were sent to - actually strangely - Leeds as well. I was cross as our media department had left it to the last moment - it was not me.

But if it had been me i would have been even more angry with myself. Things happen and with the best will in the world you cannot avoid them no matter what the delivery company says - it takes one reason to close the motorway for a few hours and you are done for - that guarantee they state will have exceptions for things out of their control.

Whilst i understand your frustration at RM you also need to recognise your own culpability in this in leaving it so late.

Sunnyqueen · 15/09/2022 08:08

Like many of us I think if I can get something on prime then that's where I'd get it because it always comes the exact day it says it will. How many businesses are losing custom purely because royal mail is unreliable. I've just had to order something not on prime, been given a tracking number put it in royal mail for it to say 'tracking information will only be provided once delivery has been attempted' well how useless is that?! Sorry rm time to get with the programme.

JudgeRindersMinder · 15/09/2022 08:10

DDivaStar · 15/09/2022 07:23

Frustrating, but you did cut it fine.

Which is why she went for NEXT DAY delivery amd no doubt paid sweetly for it.

Royal Mail didn’t do the job they were con reacted to do

Allthegoodusernamesareused · 15/09/2022 08:14

RM do need to do better - they know it, and want to make the changes needed. Unfortunately, those changes will have a big impact on staff, and the union are resisting. Coupled with a chronic lack of staff, their service is really suffering.
YANBU though... you paid for a service and you haven't received it.

StopStreet · 15/09/2022 08:15

I'm in Wales and they sent my glasses to Cornwall once.

Quveas · 15/09/2022 08:18

KangarooKenny · 15/09/2022 07:23

RM need to be careful, other delivery companies are doing the job better.

Quite - they charge a fortune, and at least around here even Yodel are now outperforming them. Normal post is one thing, but my bub=gbear is that they might tell you that they will be delivering a parcel, but expect you to sit at home all day to get it. Even yodel now have 2 hour delivery slots! And their most famous cockup was delivering a very expensive item when I was out and putting it in the rubbish bin for me - on collection day. They then tried to claim to the sender that it had been "delivered" to me personally even though the red card SAID they had put it in the bin. It took several weeks to get the things sorted out and my money back.

It has got to the point where I avoid ordering stuff that I know is being delivered by Royal Mail.

VinoDino · 15/09/2022 08:25

I've given up with delivery companies. The only decent one is DPD. RM are crap, Evri are the worst and my latest Amazon Prime delivery a large empty envelope was stuffed through my letterbox (should've been a bag).

Whinge · 15/09/2022 08:27

It has got to the point where I avoid ordering stuff that I know is being delivered by Royal Mail.

Same here. I even prefer Hermes / Evri to Royal Mail.

OP I hope your special event goes well, and the missing item doesn't have too much of an impact.

Zingy123 · 15/09/2022 08:27

You left it far too late. The posters recommending Amazon you do realise RM deliver the majority of their orders.

Dailymash · 15/09/2022 08:31

You have a right to be furious if that’s how you feel. As an outsider reading your post it’s a bit of an overreaction but here we are.

The recent strike action will have had an impact and this is exactly what strike action is for. Make people realise what the usual service is like compared to when it’s taken away.

Maybe plan ahead in future? If you’ve had to wait for payday to be able to buy something non essential then you don’t really need it do you? Live within your means. Wear something else, nobody will really care or even remember what you wore.

Sunnyqueen · 15/09/2022 08:32

Zingy123 · 15/09/2022 08:27

You left it far too late. The posters recommending Amazon you do realise RM deliver the majority of their orders.

That's just not true. I have been having stuff delivered from amazon prime pretty much every day for years, I'm always home when it comes and it's prime vans or plain vans. Rm stuff comes at a completely time of the day.

Beees · 15/09/2022 08:36

The recent strike action will have had an impact and this is exactly what strike action is for. Make people realise what the usual service is like compared to when it’s taken away.

To be honest RM round here are so shit I didn't actually notice they were on strike. We go days between getting mail and actively use any other deliver company if given an option. I no longer use them to send parcels as they take so much longer to arrive than even using Evri for a significant amount more money.

Sorry it didn't arrive OP hopefully you have a nice time at the event regardless.

JustFrustrated · 15/09/2022 08:38

Dailymash · 15/09/2022 08:31

You have a right to be furious if that’s how you feel. As an outsider reading your post it’s a bit of an overreaction but here we are.

The recent strike action will have had an impact and this is exactly what strike action is for. Make people realise what the usual service is like compared to when it’s taken away.

Maybe plan ahead in future? If you’ve had to wait for payday to be able to buy something non essential then you don’t really need it do you? Live within your means. Wear something else, nobody will really care or even remember what you wore.

That's hilarious.

If you had to wait to pay day to buy something none essential you didn't really need it?

You having a laugh? There are plenty of things that are needed, but not essential.
Many many people have to wait to pay day to purchase things.

You have no idea what other expenses this lady has.

And actually fuck the strikes. People would be far more supportive if we hadn't watched royal mail get worse and worse for years.

The "usual service" of RM round here has been shit for at least 12 years now. I once went a month, a whole month, without getting a single piece of mail delivered. Because they couldn't find my house. That had been there for 200 years. And indeed, they'd been delivering to up until they just didn't.

sleepythedwarf · 15/09/2022 08:41

Am I the only one who wants to know what the item is Blush

BitOutOfPractice · 15/09/2022 08:41

Does your postcode start with L5 by any chance @Secndguess

Original poster
Secndguess · 15/09/2022 08:43

Maybe plan ahead in future? If you’ve had to wait for payday to be able to buy something non essential then you don’t really need it do you? Live within your means. Wear something else, nobody will really care or even remember what you wore.

ah yes, poorer people shouldn’t buy anything nice. But just so you know, it wasn’t an outfit.

OP posts:
Original poster
Secndguess · 15/09/2022 08:45

Nope! Im south Liverpool

OP posts:
SpinCityBlues · 15/09/2022 08:46

BitOutOfPractice · 15/09/2022 08:41

Does your postcode start with L5 by any chance @Secndguess

Good shout. Although a printed label being read by Royal Mail’s tech shouldn’t be confusing a 5 with an S. But you never know what’s going on these days. It’s probably all done by Doreen who had to come out of retirement.

FlibbertyGiblets · 15/09/2022 08:52

So annoying, what a pita.

Zingy123 · 15/09/2022 08:56

@Sunnyqueen it absolutely is true.

mountainsunsets · 15/09/2022 09:05

I think people are misunderstanding what guaranteed delivery means.

It doesn't mean your order will definitely be there by 1pm, it just means it should be, and if it isn't, you have the right to a refund or compensation.

So ordering something on guaranteed next day delivery if it's an emergency is still cutting it fine.

BitOutOfPractice · 15/09/2022 09:06

@SpinCityBlues i just wondered if the company sending it hastily wrote it by hand when the op rang for a replacement if it was a small company.

im full-on miss marple this morning 😬😬

Quveas · 15/09/2022 10:50

Zingy123 · 15/09/2022 08:27

You left it far too late. The posters recommending Amazon you do realise RM deliver the majority of their orders.

Not to me they don't. The only time something from Amazon might arrive by RM is if it's one of their marketplace sellers. All my Amazon deliveries come though their couriers for me.

ChiefWiggumsBoy · 15/09/2022 12:11

YANBU. I don't think it's outrageous to assume that if you order something for next day morning delivery that that is what would happen? Do we all choose and pay a premium and then shrug our shoulders when something goes wrong and say "well, I did cut it a bit fine?" Hmm

I used to send important mortgage documents needed for completion the following day by guaranteed next day delivery (instructed to not by choice!). Can't imagine the fall out if they went missing.

mountainsunsets · 15/09/2022 12:17

ChiefWiggumsBoy · 15/09/2022 12:11

YANBU. I don't think it's outrageous to assume that if you order something for next day morning delivery that that is what would happen? Do we all choose and pay a premium and then shrug our shoulders when something goes wrong and say "well, I did cut it a bit fine?" Hmm

I used to send important mortgage documents needed for completion the following day by guaranteed next day delivery (instructed to not by choice!). Can't imagine the fall out if they went missing.

I think the point is that anything could go wrong and prevent stuff from arriving next day, though.

Human error
Staff sickness
Bad accident on the motorway
Vehicle breakdown
Bad weather
Etc.

All the guarantee means is that you'll get a refund and/or compensation if the item doesn't arrive - it doesn't mean you're 100% guaranteed to get your item the next day.