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Share your dilemmas and get honest opinions from other Mumsnetters.

Virgin Media Cancellation regret

78 replies

Macaroni1924 · 05/09/2022 21:59

Sorry not sure where to post this. Virgin up next month, we pay a ridiculous amount for a whole lot of stuff we don’t use. Only thing we 100% need is the broadband as we stream Netflix/prime and I bring home work at night on laptop. Told them I wanted to save money, cut right back and was offered a £10 higher tariff. I explained again that we don’t use the mobile, landline, movies, sports etc and want to cut back and cut down costs so came back at £5 less. Back and forth for a bit, looked online at sky/bt great offers whilst waiting and much more reasonable. Very final offer I got was reduction of £40 with massively slower internet, change from top to bottom tier. I said no and cancelled. Then went to process a sky order and they don’t do fast broadband in my area nor do bt. Yes I should have confirmed this before hand, I’m an idiot. Didn’t realise you can’t just get sky anywhere, mad!
Wwyd? Figure my options are:
1- crawl back with tail between my legs and cancel the cancellation which really pisses me off. Not sure if you can actually do this?
2- go ahead cancel then rejoin but would be without for some time, not sure how long, differing views online.
3- go with a different internet eg sky essential and risk the fact that it’s just not going to be good enough for our needs.
I just feel it’s so wasteful to pay for things you don’t use it’s like buying food and binning it. Moneys going to be tight for everyone so it really grates me to pay them for services I don’t need. Any advice appreciated.

OP posts:
BestIsWest · 06/09/2022 16:44

We’ve swapped between DH and me several times with Virgin. Not been a problem and we have the same surname.

Macaroni1924 · 06/09/2022 17:36

So final deal reached. Had it in my head I’d be happy to go with the £69 deal if they let me keep my current broadband speed. The offer I accepted was £66 for current broadband speed, basic channels and landline with free weekend calls (didn’t want this but it’s part of their packages). So saving £39pm but had we continued on with current package once deal was up we would be saving £73.
Thanks to everyone for their input and suggestions you have been a massive help. So glad I got it all sorted. Probably could have held off further but got a deal I’m happy with!

OP posts:
BestIsWest · 06/09/2022 17:42

Well done for holding your nerve!

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