Virgin Media Cancellation regret

[Macaroni1924]

Sorry not sure where to post this. Virgin up next month, we pay a ridiculous amount for a whole lot of stuff we don’t use. Only thing we 100% need is the broadband as we stream Netflix/prime and I bring home work at night on laptop. Told them I wanted to save money, cut right back and was offered a £10 higher tariff. I explained again that we don’t use the mobile, landline, movies, sports etc and want to cut back and cut down costs so came back at £5 less. Back and forth for a bit, looked online at sky/bt great offers whilst waiting and much more reasonable. Very final offer I got was reduction of £40 with massively slower internet, change from top to bottom tier. I said no and cancelled. Then went to process a sky order and they don’t do fast broadband in my area nor do bt. Yes I should have confirmed this before hand, I’m an idiot. Didn’t realise you can’t just get sky anywhere, mad!
Wwyd? Figure my options are:
1- crawl back with tail between my legs and cancel the cancellation which really pisses me off. Not sure if you can actually do this?
2- go ahead cancel then rejoin but would be without for some time, not sure how long, differing views online.
3- go with a different internet eg sky essential and risk the fact that it’s just not going to be good enough for our needs.
I just feel it’s so wasteful to pay for things you don’t use it’s like buying food and binning it. Moneys going to be tight for everyone so it really grates me to pay them for services I don’t need. Any advice appreciated.

I live rurally, limited options for broadband. Similar issues to you, waste of money, similar use to you. We dropped down to M100 which is fine for what we do (streaming plus devices, only gamer is DD on her switch). They gave me 6 months with 20% discount and I now pay £38 a month. Not the cheapest but there’s not much other choice for vaguely decent speed! Call them and see what they’ll offer.

I am! And feel like a bloody idiot for standing my ground. Just felt like they weren’t willing to budge much at all now I know why. I looked there and was all virgin media that’s when the panic kicked in 🤣

Have you tried Money Supermarket or similar?

Ah sorry just saw you have!

🤣🤣

I pay £27.67 for speeds of 36-54 to BT, I’d query their offer

We have about 30mb speed and run streaming services, phones, tablets and my DH works from home, and it sometimes lags at peak times

If they do that then I will need to lie because I can’t get another deal signed 🤣 they must know that too. A simple postcode check would tell them. I’m just gonna end up needing to pay the CFs.

I changed for virgin to sky and or though it says it's slower, ours is great, our virgin was always cutting out and sometimes off for hours.
Had sky over a year now it's not been off once. X

@Helenahandcartt im going to call round at the weekend and see what I can get. Probably pop to the sky folk in store too and see what they say. Thought I was onto a winner as get cash back with my back and work when I buy sky 🤣 too good to be true!
@TheRookie couldn't be doing with lagging would end up throwing my laptop. Everything is online for work so need it to work well. Is evening a peak time with everyone being home and watching tv/gaming or is it during the day when everyone is working from home.

only Virgin cables and bt cables provide the fibre. All the other providers use bt cables. We can’t get BT fibre as we live to close to the exchange (usually they do fibre from exchange to the green box somewhere on the street- there is no box between us and the exchange). Until bt install fibre to the door we are stuck with virgin for fibre. We are out of of original 18 month contract now and stuck paying the new higher price. I’m thinking of ditching some of the phone package to reduce the cost.

Have been with Virgin for many years, broadband only.When contract is up, I habitually give my one month notice to leave, and they call within a few days to persuade me to stay. Last time, I said I was leaving them for Toob as they had a £17 a month deal. I told them the cost of living meant I was no longer able to pay the £26 a month I’d been paying. Surprisingly, they offered me an upgrade for less. M200 for £15 a month. It’s possible.

I’ll have to watch that carefully, as after 18 months, the charge will be £50 a month, but if the contract is over, I can renegotiate again as I’ve just done.

Just look at for unfamiliar numbers calling you during the day and make sure you answer them, and be firm but polite.

They will absolutely 100% come back… and the offer will be amazing… you can count on it!

We cancelled with Virgin last week as they tried to double our price. They rang back the next day and offered us half our original price for double the speed.

I wouldn't touch Talk Talk with a barge pole. They are one of the most incompetent companies I have ever dealt with.

Thanks everyone for the help here I really appreciate it 🤞🏻 hoping they give me a call and will update if/when they do. The cancellation was registered tonight. Do you think they will wait till I’m in the 30 day period before calling which is in 10 days? I’m hoping they just call soon and then I know. Don’t think I can leave it a couple of weeks to see what happens.

Plusnet are OK too.

Avoid talk talk at all costs. They may be cheap but that’s for a reason. Whenever I had technical issues (which was often) I was put through to a team in South Africa and there was a massive lag. I’d finish a sentence and it’d take them ages to respond! Absolute nightmare.
I’ve just moved to Virgin from Sky. The price with sky was just astronomical and I couldn’t justify it any longer. I’m happy with Virgin so far.

We are on TalkTalk, it is good enough to run 2 laptops one of them on a zoom meeting and the other streaming music as well as working.
Their technical help people are very good these days.
They do not do a super fast service though.

The retentions team will usually ring at least a couple of times. Tell them what you want and what you want to pay for it. They will definitely ring.

Might get flamed but I regularly do this, they're the only decent Internet in my area. They reduce the price for 2 years, I give it a few months and ring up saying it's too expensive and I'm leaving, they always ring me up and bring it back down.

We get our broadband through Vodafone.

They will either text with an offer or start calling you from retentions. They will offer a better deal so in the meantime think about what bits of the service you want to prioritise as part of the deal I.e internet speeds or tv packages and have a rough idea what new customers pay for the service package you want.
Calls tend to come from an 0203 number in case you don't recognise it

Is it there is no fibre to cabinet, or is the cabinet full? If you are in a town I think the latter is more likely. You can check here and see if it says waiting list: www.broadbandchecker.btwholesale.com/

When I moved house it was on waiting list. Got a 5g router and unlimited PAYG sim ...then within 2 weeks space was available and I ordered normal broadband.

4g router rather - couldn't get 5g!

Hold fire. I was with virgin . When I phoned and asked for broadband only, they said they didn't offer it. Left for BT who were a third of the price for fast fibre. Then got bombarded by virgin who could suddenly do fibre only for £2 less. Told them where to go. They offer a low price then within a few months start increasing it. Would never go near them again. They treat their loyal customers appallingly and their customer service is crap, its all AI chat bots, virtually impossible to contact anyone.

Bit controversial but we pay £33 a month for virgin and have a firestick and we pay some guy £50 a year for every channel you could think of. Movies on demand/netflix/series/every channel in a sky package or equivalent plus US tv and movies and channels from all over the world. Never in my life would I pay for a tv package now.