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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

What would make you consider working in NHS admin right now?

253 replies

Helpmethinkofasolution · 04/08/2022 00:46

I have never known things as bad as this. Job getting no applicants, successful applicants regularly turning down jobs and then us having to go back to the start in terms of recruitment.
When I started in 2018 I remember there were 200 applicants for most band 4 jobs. Where are those people now and what is going to attract people to apply again?

Is it post Covid wariness of the NHS? Is it that we used to be flexible but now WFH jobs are even more flexible? Is it that the private sector is paying more? To my (possibly un- observant) eye, it doesn't seem like there are loads of admin jobs out there offering much more money. Unless it's that there is less responsibility with these private sector admin roles.

We used to get a good stream of working mums (generally) who would appreciate an interesting and flexible job with good sick pay, annual leave and ok pension but they are no longer applying.
This won't be used in any recruitment campaign, I'm just genuinely interested (and bloody worried that I'll be doing six peoples jobs forever!)

OP posts:
ApplesandBunions · 04/08/2022 09:51

Blackdiame · 04/08/2022 09:24

The admin job market has grown up and left the NHS behind. Most other places pay more. With wfh the pool of jobs to apply for has increased exponentially. The recruitment process is slow and there isn't much room for development and progression that is rewarded with pay.

Yeah, I think this about sums it up.

For desk based roles like admin, the standard offering is now at least some wfh available. If you genuinely can't offer that because of the nature of the role, the salary needs to be more competitive because you're asking more of the applicant. I accept that the NHS pension is better than elsewhere but still, the money is insufficient for a role requiring in person attendance at set, probably expensive to attend sites.

TwoBulletsFiveZombies · 04/08/2022 09:57

I'm a B4 in finance on the higher end of band 4. I'm a part-qualified chartered accountant (2 exams away from being fully qualified) on £25k. The responsibility for the pay is ridiculous, they're making us go into the office pretty much full time when the job could be done WFH, they've cut my study day allowance right down despite initially being the ones pushing me to do it.

Management who are all in with each other and like to throw their weight around whilst at the same time preaching about positive mental health and work life balance. Those whose face "fits" i.e. kiss the correct arses seem to get on well and progress quickly, others not willing to do so will remain stuck.

I'm fairly sure my request to go part time after my maternity leave will be denied. I'll use them for my mat leave and to finish my qualification and then I'll be off somewhere else for more pay and a better environment.

Snoredoeurve · 04/08/2022 10:00

Craver · 04/08/2022 01:42

Pension applications in NHS up 50% on last year. Suspect partly due to staff who stayed on over Covid and some because of Mccloud pension mess... But quite a few like me, very pissed off, burnt out, disillusioned and taking early retirement at 58.

This is partly because of the number of staff, nurses and midwives recruited from 1985-90 shot up.
They have known for 30 years that this would happen and add to that people going early = crisis.

clary · 04/08/2022 10:04

Not RTFT OP sorry, but a friend of mine was looking for an admin role and I saw one advertised in a local Trust where I used to work; when I had a look it was Band 2 (so about £20k) - full time, no mention of flexibility on hours (so to cover school pick ups, or possibly working four long says or similar); no mention of possible WFH; long long list of requirements; I just thought, "you'll be lucky" and didn't even pass it on to my friend.

The role seemed to be asking for detailed knowledge of procedures for the Trust, and commitment in terms of 9am-5.30pm, but not with the pay that I would expect. If you are paying not much then you need to appeal to people in some other way with more flexibility. I bet many NHS admin roles could be done at least partially from home which means ppl save on petrol and parking and can (if appropriate) pick up from school, for example.

Volhhg · 04/08/2022 10:12

Too many part time jobs are Mon to Fri with shorter hours and usually you have to pay for some kind of before or after school child care anyway because even the part time hours overlap school pickup drop off hours. Would be better to have condensed days two or three days a week. Then there's the problem of school holidays and you have to pay for a full days childcare to only cover 3 or 4 hours if the day.

ApplesandBunions · 04/08/2022 10:12

clary · 04/08/2022 10:04

Not RTFT OP sorry, but a friend of mine was looking for an admin role and I saw one advertised in a local Trust where I used to work; when I had a look it was Band 2 (so about £20k) - full time, no mention of flexibility on hours (so to cover school pick ups, or possibly working four long says or similar); no mention of possible WFH; long long list of requirements; I just thought, "you'll be lucky" and didn't even pass it on to my friend.

The role seemed to be asking for detailed knowledge of procedures for the Trust, and commitment in terms of 9am-5.30pm, but not with the pay that I would expect. If you are paying not much then you need to appeal to people in some other way with more flexibility. I bet many NHS admin roles could be done at least partially from home which means ppl save on petrol and parking and can (if appropriate) pick up from school, for example.

Yeah, expecting that for 20k in the current climate is actually kind of hilarious in a warped way.

Unicorn34 · 04/08/2022 10:15

Personally I would love to work in admin for the NHS as I really enjoy the type of work and also the nature of it, however, a Band 4 isnt paid enough to cover my bills let alone any luxuries. Its a shame as I had a wonderful job in Mental Health admin but had to leave as I got into debt.

tripledecker · 04/08/2022 10:27

I worked in HR admin for the NHS just over 10 years ago now, and I didn't last more than a few months in the 2 jobs I had.
First was band 2 HR admin, had nothing to do, bored to death and had to sit at my desk every day pretending I was working. The band 3's had plenty to do, I was given menial tasks such as checking there was enough paper in the printer and tidying the stationary cupboard as there wasn't anything for me and the other band 2 to do.

Moved to a band 3 HR admin at a different trust. Horrendous. Horrible micro managing manager. High staff turnover. So incredibly busy people would often break down crying. We were offered to work overtime for time off in lieu... which seemed very daft considering we couldn't keep up with the work as it was! Could take ages to get people a start date, you didn't get your contract until the legal max of 10 weeks after you started your job. Sounds like it hasn't changed much!

Moved into admin in a different sector where I've worked my way up to a 42k job, which would never have happened if I'd stayed in the NHS!

WhatNoRaisins · 04/08/2022 10:27

I left because I realized I didn't want to progress as it's too much stress for too little pay. Many of my managers were constantly signed off sick with the stress. I think some people go into this because they believe very strongly in the NHS and want to give something back but get burnt out.

Sunshineona · 04/08/2022 10:35

Shehasadiamondinthesky · 04/08/2022 00:59

We can't recruit admin in my NHS trust either its horrendous. Nor can we recruit medical staff. I don't know what we'll do if this goes on.
Its been like this since covid so I can only assume people don't want to work in hospitals. Maybe Brexit is also to blame, we used to get a lot more foreign candidates and we don't now.

This. Combined effects of Brexit and the pandemic plus many more jobs are wfh which gives mums more job opportunities. Schools are having exactly the same problem.

Panamera22 · 04/08/2022 10:41

OP honestly, money. The price of inflation means that lower paid jobs arent an option for many job seekers. In some cases its easier to receive benefits and work for cash in hand than it is to work legitimately. The foodbank near me regularly has people in work uniforms standing in line. Its so wrong.

Employers I work with are having the same issues as yourself. People just arent applying. The recession that is fast upon us with be brutal.

Widgets · 04/08/2022 10:46

Anyone work for a local NHS trust in an admin role, specifically with health visitors / school nurses?
Seen a job advertised locally (working from home) and I was going to apply but reading these posts has put me off!
Currently work in admin for local authority and fancy a change but the pay of NHS job is slightly lower than what I am on now. Would I be mad?!

TrashPandas · 04/08/2022 10:50

When I was in admin I remember not bothering to apply because they only seemed to take on people who had experience as NHS admin. The old chicken and egg situation.

Thistooshallpass. · 04/08/2022 10:51

I applied for a band 3 admin job - it was part time and hours suited .
I'm degree educated but it only requires GCSEs .
The application took over 2hrs and was so detailed with unnecessary stuff for the level of job . I'd imagine this puts a lot of people off .
Got an interview - but it was still over zoom .They offered me the job the next week - I didn't feel happy having to make a decision having never visited the workplace or met the people .
The money was poor .
I took a school based job instead - same sort of money but better holidays !
Also at the moment there are lots of jobs out there - I could have applied for hundreds . I was offered 4 and could take my pick .

AmbushedByCake1 · 04/08/2022 10:55

The money js terrible, that's why. I just looked at what's available in my area and it's paying £20,500 full time. We have some of the highest property prices outside of London here. People can't sustain rent/mortgage on that.

MidnightMeltdown · 04/08/2022 10:59

Icecreamclassic · 04/08/2022 09:33

I think it's really hard to fill any job atm, weirdly especially the lower end, less skilled/qualified jobs.

DS was recently in need of work and was called 20 mins after submitting the application and offered the first job he applied for (retail).

I need kitchen assistants where I work (school) which is lovely family friendly hours, but we don't get applicants. Same for TAs. Teacher recruitment has been OK this year.

I think a lot of it is that there's plenty of this kind of work available and some is that the flexibility has traditionally gone alongside poor pay - people(women) have been prepared to accept poor pay to get school hours, but as you say, they don't need to anymore with so much wfh.

Part of it is also fewer women returning to the workforce when DC start school, but having gone back much earlier. If you've been a SAHM anything you earn is "extra" for the family. If you never gave up work you need a proper salary.

That said, I'd consider the NHS for the pension, sickpay, job security etc, which I think people forget about when they're just looking at pay. I had six months off sick last year and knowing that I'd be paid/my job wasn't at risk was hugely beneficial to my recovery.

I think it's also the result of fewer EU workers which have kept wages abysmally for the past couple of decades. Employers are going to have to offer a decent, liveable wage if they want staff.

WhatNoRaisins · 04/08/2022 11:03

I think if there were jobs that worked with school age children, term time or 10-2 to allow for school runs then you might get some people who would put up with low pay and poor conditions. Obviously you'd have to actually put this information on the job advert.

I'll never get over the time when my workplace needed to recruit admin to work a 2pm-10pm schedule and made no mention whatsoever. They wasted everyone's time by interviewing a load of people who assumed it was a 9-5 role while the people who would have wanted an evening job didn't apply for the same reason. Job adverts need basic information like locations and hours.

TheYearOfSmallThings · 04/08/2022 11:04

OP honestly, money. The price of inflation means that lower paid jobs arent an option for many job seekers. In some cases its easier to receive benefits and work for cash in hand than it is to work legitimately.

Many NHS jobs pay just enough to make you ineligible for significant help with housing costs, but not enough to actually house and feed a family. People are legitimately better off working 30 hours in minimum wage jobs and topping this up with benefits, and without the headaches of NHS admin.

Questionaboutjoboffer · 04/08/2022 11:07

Helpmethinkofasolution · 04/08/2022 09:11

@CamoTeaLaLa I would say that it depends why you want to move jobs. I found I had a good work/ life balance as a band 3 but as a band 4 I regularly think about work in my free time. Nearly all my colleagues check their emails when they're on annual leave.
I'm mainly here to get experience for a second degree, but I have been saying that for three years. I suppose the main draw is that it is interesting and rewarding: I read other job descriptions and I get bored just reading them. We are genuinely changing lives. I think there's a bit of Stockholm syndrome for most NHS employees.
If I could find an interesting admin job for 30K I would be out like a shot but I'm yet to find any in the private or public sector.

There are 30K (and more) admin jobs out there - in the private sector (for example private schools).

My state school admin jobs pays £29K (not FTE - it’s my actual salary) and I work term time only plus three weeks, plus their pension is good, so there are some public sector outliers as well.

Terfydactyl · 04/08/2022 11:11

Maltester71 · 04/08/2022 01:10

I work in the nhs in quite a senior role.

ive been in my job for two years. It’s been a nightmare, it was poorly designed.

ive completely reworked the service to be more efficient and cost less. This involves my job changing a bit, but the pay is the same. Manager v happy.

having done all the hard work to get us here, ‘policy’ says my ‘new’ job has to be advertised and I have to apply.

I cannot be arsed to be interviewed for my own job.

as a result, I’ll stay in my current job, being overpaid for what i do. They won’t be able to implement any of the changes, because I won’t vacate my post.

this Sort of system is why it’s broken.

I was truly interested in the OP and just thought, maybe I could go back to the NHS as I'm bored and need more money right now.
And your post reminded me why I left. For the third time in 7 years I had to re apply for my own job. Sod that shit again.

DaphneSprucesPippasClack · 04/08/2022 11:12

HR in a charity. Recruitment is a total nightmare. We get very few applicants and we have jobs open for a month.

WhatNoRaisins · 04/08/2022 11:16

I do get why they have to externally advertise these new positions that come about from promoting existing members of staff. The problem is it feels like it's often a waste of time applying for these roles because you don't know if it's a job you could actually be considered for or just a formality for hiring the internal applicant that everyone wants. People make a lot of effort to apply for jobs and be interviewed and this messes about a lot of jobseekers.

PinkPair · 04/08/2022 11:20

I think it's also the result of fewer EU workers which have kept wages abysmally for the past couple of decades. Employers are going to have to offer a decent, liveable wage if they want staff.*

This^
We were sold a benefit of Brexit would be fewer overseas workers which was keeping wages lower. So now we have plenty jobs available and people can pick and choose. The NHS, care sector, hospitality warned Gov Brexit would have a big impact but Gov not providing money to increase wages,

But people voted for this and now wonder why we can't get anyone to do low paid jobs🤷🏼‍♀️

yellowcarpetflair · 04/08/2022 11:26

GuyMontag · 04/08/2022 02:04

£22k isn't enough for an adult to support themselves on, especially if they're paying £25 a week (so £100 a month) for parking.

Yet people are on less. Band 3s and 2s - bit insulting.

Not all hospitals charge the earth to park. I pay £17 per month for my staff permit and it's scaled on banding (I'm a 7) so a 4 would probably pay near £10-12 per month.

yellowcarpetflair · 04/08/2022 11:28

Rats21 · 04/08/2022 07:05

I’m starting a band 2 admin job for the nhs very soon. Worried I’m going to hate it now but I have to take it as I have no job and little experience and interviewing for and getting this one was bloody hard
work.

Please don't worry. Lots of people are more than happy working in the NHS. I've been in it for 20 years and know many people employed as band 2 who crack on with their job and do a fab job.

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