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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think that holiday let owners with 'unusual' house rules should have to make them clear on the advert?

338 replies

bsidecside · 03/08/2022 09:12

We're regular holiday let-stayers as a we have loads of kids (5), and so have seen a variety of 'house rules' over the years. We're currently staying in an otherwise lovely holiday let that has a house rule that 'all refuse and recycling must be removed from the property'. We're not staying very remotely (small town on the coast close to other small towns) so I can't see any 'need' for this rule other than to cut down the cleaning at the end. Having to remove all our litter (which I'm trying to keep on top of as we go) is making me increasingly cross. I'm not saying I definitely wouldn't have booked if we'd seen this rule, but I certainly would have considered other options more carefully first!

Cheer me up with your tales of the weirdest - unexpected - house rules you've come across in a holiday let!

OP posts:
Dancingwithhyenas · 03/08/2022 11:51

bsidecside · 03/08/2022 09:18

Well they obviously can't stipulate what you do with it but it needs to be removed from the property - they provide a 'handy' list of local refuse/recycling centres that you can take it to.

I would assume they meant put rubbish in outside bin and if you make so much rubbish that that bin is full then take it to the tip.

blueshoes · 03/08/2022 11:51

Scarletpetunias · 03/08/2022 11:45

I think that some of these measures - stripping beds etc - we’re introduced when we came out of lockdown initially and have now just been retained as it makes life easier for the owners.

We’ve rented lots in the UK and my pet peeve at the moment is how many have moved to Friday changeovers. I realise this might help with getting cleaning staff etc but it means I either need to take 6 day’s leave for a week’s holiday or lose the first day of the rental.

Yes, if stripping beds is 'standard' nowadays, it seems to be a COVID-hangover. The first time I encountered it was in the Lake District during lockdown and the owners put up signs everywhere so we could not miss it - I thought fair enough, the owners are cautious and by-the-book. The other property we were in did not have that rule.

Nah, I don't strip beds nowadays. This is a business for the owners. They have to run it like a business. We keep their property clean and take care not to damage stuff but cleaning is the owners' problem and they often charge a fee anyway.

TheOrigRights · 03/08/2022 11:52

Like a PP, our local tip has retained the covid restrictions, as users prefer having a pre-booked slot.
Of course that works for local residents, but would be a complete ball ache for a visitor. Who wants to spend their holiday logging into the local refuse site website?!

gatehouseoffleet · 03/08/2022 11:54

Maybe the cottage in the OP's example is close to a tip where they don't have stupid rules about who can use it (in my view anyone should be able to use any tip) but even if you can, the opening hours are often very restricted - eg 9-4.

Where I live you have to be local (in county, even if you live over the border and it's your nearest tip - tough), register your car AND book a slot in advance!

howdidigethere · 03/08/2022 11:58

Yes, holiday cottage owners should facilitate rubbish disposal (outside bin) and it's standard to empty the kitchen bin, use a bin bag etc but a trip to the dump? That's a bit of an ask.

However, I hate people cramming and blocking public bins with household waste when they're just meant for litter/dog poo etc. I once saw a woman roll up in a car and force an over stuffed bin bag into a public bin then drive off leaving the bin completely unusable. I'd rather double bag it and take it home but I can see that's not always possible.

Orangesare · 03/08/2022 12:00

NRFT but they are doing this to avoid paying for a commercial waste bin.
the property will be on business rates and then exempt as it’s only low rateable value so they won’t pay any business rates and rubbish collection does not come free from the council for business properties.

GOATtheAcronym · 03/08/2022 12:02

Geebee12 · 03/08/2022 11:23

I rent out an Airbnb and i ask people to empty the bins (to the bins outside), turn off all lights and strip the beds. I don't think that that is too much to ask personally.

Do you also charge them a cleaning fee? If yes, any cleaning is too much to ask of the guests customers.

We were in an Airbnb in the winter and the owner mentioned in his review of us that we'd left crumbs. Fuck that, I'm not vacuuming a flat when I've paid a cleaning fee.

Pottedpalm · 03/08/2022 12:03

Recently returned from a family wedding at a lovely venue, group of converted barns including 15 ensuite bedrooms and large lounge/kitchen area for you to do
your own catering. ( Wedding day food was done by caterers ).
All rubbish had to be completely removed from the property .. and there was a lot of rubbish from 30 plus people for two nights .

user656709 · 03/08/2022 12:04

Faveusernamewastaken · 03/08/2022 09:16

I’m a holiday let owner and wouldn’t say that’s unreasonable at all, it’s a health and safety and basic hygiene issue. Leaving rubbish would smell and could attract vermin etc and also the changeover team may not be arriving same day. Self-catering let rubbish is different from an occasional rubbish bin in a hotel room.

Maybe you shouldn’t wait so long to clean after your guests that it’s attracting rats?

LadyDanburysCane · 03/08/2022 12:04

Scarletpetunias · 03/08/2022 11:45

I think that some of these measures - stripping beds etc - we’re introduced when we came out of lockdown initially and have now just been retained as it makes life easier for the owners.

We’ve rented lots in the UK and my pet peeve at the moment is how many have moved to Friday changeovers. I realise this might help with getting cleaning staff etc but it means I either need to take 6 day’s leave for a week’s holiday or lose the first day of the rental.

Oh the Friday starts are such a pain! I work in a school so don’t have the option of taking an extra day if I want a half term break it is really difficult to find somewhere suitable that has a Saturday start.

But I always make sure everything is clean when I leave a rental and I do strip the beds. It’s easier to be sure nothing has been left behind that way.

Always empty bins but there’s always been wheelie bins outside the property (except one place we go to in France where you do have to drive your rubbish to a municipal rubbish point and renters are given a special card to use).

womaninatightspot · 03/08/2022 12:05

I had a holiday cottage and whilst you dont pay council tax you’re supposed to pay commercial rates for rubbish disposal. Mines was a converted outbuilding next door so easy for me to manage though.

unreasonable if you turn up and find that out.

blueshoes · 03/08/2022 12:06

Orangesare · 03/08/2022 12:00

NRFT but they are doing this to avoid paying for a commercial waste bin.
the property will be on business rates and then exempt as it’s only low rateable value so they won’t pay any business rates and rubbish collection does not come free from the council for business properties.

If the owners want to avoid paying business rates, can they not take the rubbish to the dump themselves?

That way, the guests just have to put it outside.

In addition, there is nothing to stop the owners taking the guests' rubbish home with them if the owners want to be so tightfisted. Not sure why it is reasonable to ask the guests to do it.

As an aside, I am amazed at all the compliant mntters here. I clearly need to up my game on house rules.

Bentley123 · 03/08/2022 12:07

Never been anywhere like that how strange. Been to a couple where they can’t get recycling services to the property so you either have to take anything that can be recycled away or throw away in black
bins but at least there were outside bins!

AryaStarkWolf · 03/08/2022 12:07

PuffinMcStuffin · 03/08/2022 09:15

I don't understand, surely when you leave a holiday let you leave it as you found it and empty the bins anyway?

Not if you're paying a cleaning charge I would say

morningchips · 03/08/2022 12:08

Weirdest one I've ever come across is "No perfume, scents or aftershaves to be sprayed or applied in the house"

This was apparently in case of it triggering allergies for future guests. Yet under the bed was inch thick tumbleweed style dust.

I guess dust allergies aren't a thing.

user656709 · 03/08/2022 12:08

It’s hilarious really - most places you pay a cleaning fee and are then expected to clean before you leave and remove your rubbish?
Not saying leave rubbish everywhere but I am paying for a holiday let, not to clean the place before your next overcharged customer comes along.
No end to people taking the piss out of customers, really

JustLyra · 03/08/2022 12:08

TheOrigRights · 03/08/2022 11:44

This thread does go some way to understanding why renters leave detailed instructions!
Many people choose not to read the whole thread, or even just the OP's comments and just pipe up with their own comment, irrelevant to the OP's issue.

Do people honestly thing someone would complain on MN about being asked to put rubbish outside in a wheelie bin i.e. an entirely normal thing?
Would you not think, 'Oh maybe this is something unusual'?

It really does.

it’s always amazing on here how many people do the “Oh I’m sure they meant X” over things that the OP has been quite clear about.

I mean multiple people are “sure” they mean use the outside bin and take any excess to the tip when the OP says it says not to use the outside bin at all…

It’s unreal.

Wheresthebeach · 03/08/2022 12:10

Leave a clear review so others know.
I think that's outrageous. Rubbish to the bins outside - fine, to the dump? Naw.

blueshoes · 03/08/2022 12:11

user656709 · 03/08/2022 12:04

Maybe you shouldn’t wait so long to clean after your guests that it’s attracting rats?

I only empty the food caddy once a week in my own house, unless the weather is hot and overflowing, which is rare. Not sure where these vermin and flies are coming from.

I would expect the owner to clean on the day I am asked to vacate, which is often before 11 am on the last day, in order to facilitate their cleaning. Not my problem if the owner wants to leave it for a few days before cleaning.

blueshoes · 03/08/2022 12:13

JustLyra · 03/08/2022 12:08

It really does.

it’s always amazing on here how many people do the “Oh I’m sure they meant X” over things that the OP has been quite clear about.

I mean multiple people are “sure” they mean use the outside bin and take any excess to the tip when the OP says it says not to use the outside bin at all…

It’s unreal.

It is very common that people don't read things properly. I say that as a lawyer, which is basically a job where I am paid to read stuff for other people. I am guilty of that myself whilst on holiday or buying stuff on eBay.

I am a little more forgiving of that.

HeckyPeck · 03/08/2022 12:14

SirChenjins · 03/08/2022 10:10

We stayed in a place in Bavarias that stipulated that too - we had to take our rubbish to the recycling centre. We also had to wear slippers indoors and could only make noise between certain hours of the day (as in, TV on, that kind of noise - not screaming or shouting obviously) and had to be completely quiet on Sunday. There was a rule book written in German that we didn't see (and couldn't have read without spending ages on Google Translate) and we only found out about our many breaches when the landlady who lived underneath us sent me a long email telling us where we were going wrong - apparently she could hear us moving about at 10pm and this was unacceptable because she had to be up at 4am for her job at the local hospital.

Another property in the north of Scotland - this time a ring binder full of rules (as in, a whole ring binder) with such very detailed instructions about which wood pile to use for which wood burner, how to speak to the ducks in the pond and hours at which the gates would be closed. We used the wrong wood on one wood burner and the owner who lived at an adjacent property came knocking at the door in a fury - he knew from the smoke we'd used the wrong wood.

I'm very intrigued re the rules on how to speak to the ducks 😅🦆

TollgateDebs · 03/08/2022 12:16

I wonder if this is to avoid commercial waste collection charges, as this is waste generated from a business and not a local domestic council tax user!

user656709 · 03/08/2022 12:18

blueshoes · 03/08/2022 12:11

I only empty the food caddy once a week in my own house, unless the weather is hot and overflowing, which is rare. Not sure where these vermin and flies are coming from.

I would expect the owner to clean on the day I am asked to vacate, which is often before 11 am on the last day, in order to facilitate their cleaning. Not my problem if the owner wants to leave it for a few days before cleaning.

Agreed.
And you raise another point, actually - why have a check out time in the morning if the owner/their staff are coming days after to clean?

Wideawakeandconfused · 03/08/2022 12:20

Having worked in the industry for years - and with hundreds of owners this only happens when they are cost savings. They will only pay fit cleaners on change over day and therefore that doesn’t usually aline with bin day. Nice owners will pay extra for someone to pop over and do this, or if they are close will manage it. I’d avoid houses like this as it’s telling of the rest of the management of their property.

Wideawakeandconfused · 03/08/2022 12:21
  • for. I have no idea if the cleaners are fit.
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