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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Who's crazy, me or the landlady?

63 replies

AnxiousTenant · 31/07/2022 20:40

Not sure where to begin, sorry this will probably be a long post!

Returned to UK recently after living abroad for 6 years. Came back because my parents are very elderly (90s) and their health has been nosediving rapidly in recent months. I’m so glad I came back when I did, because over the past couple of weeks I’ve found myself frantically sorting out my dad’s admission to a care home (complex medical needs + dementia) and have just moved in with mum to help her work out next steps. Very difficult times.

Until yesterday, I was renting a place near mum and dad’s. Very nice 1-bedroom accommodation, clean, tidy, everything in order. Only snag: rottweiler and spaniel left alone in the garden all day, barking non stop. I work from home and this wasn’t much fun, but I got used to it.

I made the accommodation very cosy with pictures, curtains, rugs, fairy lights, cushions, etc. It completely transformed the place, so much that when the landlady came round one evening she was oooh-ing and aaah-ing over it and saying how she’d like to keep it that way when I left.

I asked if I could replace the tumble dryer with a dishwasher, and the landlady was kind enough to pay for the plumber to sort this out for the dishwasher I bought. The tumble dryer got taken away and instead, I used a Brabantia rotary washing line instead (which I bought from Amazon, spike sunk into the ground outside).

The furnishings provided by the landlady included a clunky standard lamp that I didn’t like and never used. One day I opened a door and it pushed against the lamp, which fell to the floor, breaking the plastic bit that the bulb screws into (sorry, not sure what this is called!). That weekend, I took it to a local electrical repair shop to get it fixed. The electrician examined it for about 30 seconds but was puzzled by the single wire protruding, and said he couldn’t help. Everyone since has told me it’s an easy fix, maybe a tenner, and that he confused the wiring to the bulb with the internal wiring of the lamp. However, I ran out of time to get this sorted out.

When I gave notice to my landlady, I mentioned the damage to the lamp. She said it was terribly precious to her, and had been very expensive. Apparently it would all be OK if I left her the curtains, rugs, washing line, pictures on the walls, etc by way of compensation. While going around, she sneered that the curtains in the hallway weren’t long enough. Like a mug (which I am), I found myself apologising and saying I’d lengthen them with fabric from the ones in the lounge, which were too long (I’d just selected the nearest lengths when ordering them online).

When we next crossed paths in the garden, a week or so later, by then we’d both spoken to various people who all agreed the electrician had been an idiot and the lamp should be easily fixed, maybe costing a tenner. I was relieved, as I am struggling a bit financially at the moment and the thought of having to replace all the nice things I’d invested in was rather stressful.

However, not wanting to let her down with the curtains, I ordered thread and sewing materials to be delivered during my final week (mine are all still at home abroad), then spent hours turning up curtains this week when I should have been packing (I was also working long hours and trying to fit in visits to my dying father, not wishing to sound dramatic but still!). I left the curtains, a rug, and the dishwasher, all of which I had bought brand new. As I left, I gave her husband (she was away) a note explaining that I was taking the rotary washing line for my mum, who has one that’s now falling apart (she’s had it over 30 years; I think her need is greater) but explaining that if they wanted one they could buy one for about £80 on Amazon. This family, let’s say, are not short of cash. I also enclosed £20 to cover the cost of repairing the lamp – her husband told me not to worry about it.

So, I just got a text from her:
Hi AnxiousTenant, just got back to check [your accommodation], our agreement was for you to leave the washing line, not £20. I will ask [the agency] to replace the lamp form your deposit, minus £20. Thanks [Landlady] xx”

I’m not sure how to reply. Sort of need this like a hole in the head right now.

This is my first experience of renting in about 40 years, and I have no idea what my rights are. The letting agency have a good relationship with her, but I’m a stranger to them. Feeling very anxious about this, as I have no idea what they might deduct from my deposit. It might be cheaper for me to just buy her another brand new Brabantia rotary clothes line, but she and her family are ostentatiously comfortable and I am a bit skint! I left the place absolutely spotless and have photos to prove it, but what happens next?!??!

AIBU?
You are NOT being unreasonable = Leaving the brand new dishwasher, curtains, and rug that you bought, and making the place spotless, and paying for the lamp repairs, should be enough to keep her satisfied.
You ARE being unreasonable = You should replace the lamp with a new one, however much it cost.

OP posts:
AnxiousTenant · 31/07/2022 21:58

Flamingooooooooooooooo · 31/07/2022 21:21

I've rented around ten different houses over the last 20 ish years. This is total insanity, you're being taken for a mug. First thing tomorrow, pop in to the agency and talk with them. Don't deal with the women. You shouldn't have left a thing, lengthening curtains?? Now I've heard it all!

Honestly I thought I'd leave it all as nice as I possibly could. I mean, polished the kitchen sink and put Zoflora Cypress & Sea Sage down the drain, gave the inside of the kitchen cupboards a thorough clean, every square inch vacuumed within an inch of its life, etc etc. When I saw her text, I thought she might be thanking me for having taken such trouble over it on a hot day.

Somehow the more you try to respect people and be kind to them, the more they bully you. Or is that just me? That's why I moved abroad in the first place. To get away from people.

OP posts:
AnxiousTenant · 31/07/2022 22:00

BathshebaKnickerStickers · 31/07/2022 21:43

You came over a few weeks ago on a short term rent while you put your parents, aged 90+ into a care home until they settled.

in that time you bought and installed a dishwasher, put up pictures and bought a rug, and also broke inventory items (this special lamp).

could you have hand washed dishes and not cared about rugs for a couple of weeks and concentrated on your parents?

I came over in February. Only one parent is in a care home, admitted 3 weeks ago after rapid decline.

I've managed to spin a lot of plates and have not neglected mum and dad at all. 🧡

Are you my ex-landlady? You sound very like her!

OP posts:
bubblescoop · 31/07/2022 22:00

You shouldn’t leave anything that you bought, including the washing line.

You should however pay to fix the lamp that was hers.

It’s as simple as that.

Mamai90 · 31/07/2022 22:02

could you have hand washed dishes and not cared about rugs for a couple of weeks and concentrated on your parents

Are you for fucking real? What a nasty thing to say. You are a dickhead and you didn't even read the OP properly anyway.

So sorry about your parents and some of the posters who weren't so nice OP. I think your landlady took advantage of your kind nature. She sounds like a piece of work! Your deposit should be protected, legally she can't do this. What a chancer! Do you have a friend that might be a bit more forthcoming than you if you feel too anxious to confront her. I wish I could, what a bitch!

AnxiousTenant · 31/07/2022 22:02

BathshebaKnickerStickers · 31/07/2022 21:43

You came over a few weeks ago on a short term rent while you put your parents, aged 90+ into a care home until they settled.

in that time you bought and installed a dishwasher, put up pictures and bought a rug, and also broke inventory items (this special lamp).

could you have hand washed dishes and not cared about rugs for a couple of weeks and concentrated on your parents?

Oh, plus, sorry, I was planning to live there much longer. I didn't expect dad's health to deteriorate quite so rapidly. I ended up living there for 6 months, the term of the original lease.

OP posts:
wallpoppy · 31/07/2022 22:03

Admittedly the dishwasher cost twice that much, but it's not like I can use it here at mum's as she already has one. It seemed spiteful to take it when future residents could benefit from it and I'd just be trying to find space for it to sit in the garage unused.

You don't leave it in the garage unused, you sell it on FB marketplace for some percentage of what you paid for it depending on what nick it's in, or if that's too much of a hassle, you call the scrap metal man to come get it and make sure she knows exactly what you've done. If you were nicer than me, you could take it away but leave a note for the new tenants that they could buy it off you for a pound as long as they promised not to leave it with the landlady when they moved out.

I would send it to the tip before I let her keep it. I'd cut up the curtains and leave them in a bag for her to deal with, as well. But I'm a vindictive cow, don't listen to me.

AnxiousTenant · 31/07/2022 22:03

bubblescoop · 31/07/2022 22:00

You shouldn’t leave anything that you bought, including the washing line.

You should however pay to fix the lamp that was hers.

It’s as simple as that.

I left £20 to cover the repair, which a few people advised me would cost about a tenner. I wanted to err on the safe side.

OP posts:
ConfusedLove · 31/07/2022 22:04

She’s a bully and took you for a mug

is there any way you could go back and take the lamp to another electrician and have it fixed?
certainly cheaper than replacing the whole lamp.

AnxiousTenant · 31/07/2022 22:04

SweatyLaBetty · 31/07/2022 20:55

I'm a LL, and would never take advantage of a tenant the way she has with you.

You've been an amazing tenant and she should be reimbursing you towards (not the full cost, but a %) the things you left. She's hugely unreasonable.

Where is your deposit currently kept?

If the lamp was that precious, she should keep it in her possession.

Don't respond to her, go via the deposit scheme (it should be with the DPS).

Thank you so much Flowers I needed to hear this.

I am still shaking and feeling sick from the text message.

OP posts:
AnxiousTenant · 31/07/2022 22:05

ConfusedLove · 31/07/2022 22:04

She’s a bully and took you for a mug

is there any way you could go back and take the lamp to another electrician and have it fixed?
certainly cheaper than replacing the whole lamp.

I've moved out as of yesterday, and I don't want to go back.

OP posts:
bubblescoop · 31/07/2022 22:06

AnxiousTenant · 31/07/2022 22:03

I left £20 to cover the repair, which a few people advised me would cost about a tenner. I wanted to err on the safe side.

You should have had it fixed as soon as you broke it, because it wasn’t yours. Not just left some money as an afterthought.

You had plenty of time to be unnecessarily fannying around with curtains and the like, which you shouldn’t have been doing, so you did have time to do this. You just didn’t.

Leaving your stuff isn’t kind. You should leave a property exactly as you found it - that is simply appropriate and professional.

Gaveitall · 31/07/2022 22:06

Leave no stone unturned to find out the legal ins & outs of this.

I am a landlady & I have a gut feeling she is breaking the law.

She should have provided you with a gas safety certificate, an EPC, carbon monoxide alarm, fire/smoke alarms, a “How to rent booklet” and a certificate to show where your deposit is lodged.

In your shoes you can ring the “Shelter” charity for advice or read their website.

Your landlady or the agent is taking the piss.

Remove all yr possessions including yr dishwasher , rugs, et al and say
“See you in court.”

Without all those things I’ve mentioned above, she could be in deep doodoo. Likewise the Agent should have provided you with documents as above.

If the stupid lamp meant so much to her she should never have left in the the rental.

She gives landlords a bad name.
Stay strong. Knowledge is power.

orbitalcrisis · 31/07/2022 22:07

I'd put in an email that you left £20 to have the lamp fixed and as discussed, the curtains, rug and dishwasher which she has yet to reimburse you for. Either she transfers, say, £300, or you will assume that she has changed her mind and you will come and collect them, as for the deposit, you will dispute any further claims made without detailed proof of damage and/or loss incurred. If you don't need the dishwasher you can sell it.

The plumbing she put in has increased the value of her property so she will not lose out.

AnxiousTenant · 31/07/2022 22:07

TibetanTerrah · 31/07/2022 21:37

The landlady sounds awful, and you spectacularly naive. Tell her you will be round to collect your things and she can put a request in with with TDS* and they will decide a deduction for the lamp.

*if she hasn't put it in a scheme you can make a claim for the whole lot back plus up to 3x as compensation. Wouldn't put it past her.

I'm sorry, what is TDS?

Yes, I am naive and gullible.

Old enough to know better (60s!) but never did.

My best bet is to avoid people in general, but especially people who end bullying text messages with kisses.

OP posts:
ConfusedLove · 31/07/2022 22:09

I don’t believe you really spent the last week lengthening curtains when you should have been packing.

im not sure why you would have left your belongings that amounted to way more than £10 that the lamp fixture would have cost.

she took advantage but she clearly knew she could have - so she did.

collect the rest of your stuff asap and have her dispute the cost with the deposit management team.

AnxiousTenant · 31/07/2022 22:10

Brigante9 · 31/07/2022 21:57

I’m appalled that you left all that lovely new stuff. I would price up what you have left her, ask for the £20 back and put in a complaint to the deposit scheme who you should contact urgently and tell them the estimate of what you left and that you gave £20 for the repair to the lamp.

It is unusual for them the deposit scheme) to take money off, tbh and she can whinge all she likes, but you have more than compensated her for the broken lightbulb fixture. She’s being grabby and is a disgraceful landlady. Never leave anything for the landlord, that’s YOUR property.

Thank you!

I did try to get the lamp repaired, at the only electrical repair shop I could find (this is a rural location). It's such a shame he didn't fix it. Quite a few people since have told me he can't be a real electrician as it's such a simple fix!

OP posts:
AnxiousTenant · 31/07/2022 22:11

ConfusedLove · 31/07/2022 22:09

I don’t believe you really spent the last week lengthening curtains when you should have been packing.

im not sure why you would have left your belongings that amounted to way more than £10 that the lamp fixture would have cost.

she took advantage but she clearly knew she could have - so she did.

collect the rest of your stuff asap and have her dispute the cost with the deposit management team.

I didn't spend all week doing it. It took me about 3 hours, but during a week when 3 hours was incredibly precious time.

OP posts:
CactusBlossom · 31/07/2022 22:22

She's taking your property and asking for more? If that lamp was so special, why was it in a place she was letting? She's just trying it on...

"Apparently it would all be OK if I left her the curtains, rugs, washing line, pictures on the walls, etc by way of compensation." I'm sorry, but she saw you coming -- for a lamp that would cost £20 to repair, and she gets a dishwasher, rugs, etc etc...!
Try Citizens Advice.

AnxiousTenant · 31/07/2022 22:24

Mamai90 · 31/07/2022 22:02

could you have hand washed dishes and not cared about rugs for a couple of weeks and concentrated on your parents

Are you for fucking real? What a nasty thing to say. You are a dickhead and you didn't even read the OP properly anyway.

So sorry about your parents and some of the posters who weren't so nice OP. I think your landlady took advantage of your kind nature. She sounds like a piece of work! Your deposit should be protected, legally she can't do this. What a chancer! Do you have a friend that might be a bit more forthcoming than you if you feel too anxious to confront her. I wish I could, what a bitch!

Thank you so much!

My husband normally protects me from this sort of thing, he loves and respects me and fights my corner. I miss him so much (he is still in our home abroad; I've put my life on hold for a while to take care of mum and dad).

My friends are scattered to the four corners, the nearest lives about 250 miles away!

OP posts:
Wheresmywoolyjumpers · 31/07/2022 22:26

I am sorry this happened to you. Your LL is being a cow, and totally unreasonable. I would advise her to try and put in a claim for this, given that you have been informed the repair will cost about £10. Point out that you left more than enough to cover that. I had a LL who was famous for finding ridiculous reasons for keeping deposit money and trying to avoid spending any of her money on her properties. It sucks.

AnxiousTenant · 31/07/2022 22:28

Gaveitall · 31/07/2022 22:06

Leave no stone unturned to find out the legal ins & outs of this.

I am a landlady & I have a gut feeling she is breaking the law.

She should have provided you with a gas safety certificate, an EPC, carbon monoxide alarm, fire/smoke alarms, a “How to rent booklet” and a certificate to show where your deposit is lodged.

In your shoes you can ring the “Shelter” charity for advice or read their website.

Your landlady or the agent is taking the piss.

Remove all yr possessions including yr dishwasher , rugs, et al and say
“See you in court.”

Without all those things I’ve mentioned above, she could be in deep doodoo. Likewise the Agent should have provided you with documents as above.

If the stupid lamp meant so much to her she should never have left in the the rental.

She gives landlords a bad name.
Stay strong. Knowledge is power.

Thank you! It was all done as you say, via the agents. I have all those bits of paper.

I just feel at a disadvantage that she has a long and happy relationship with the agency and I don't.

But it sounds like it's got nothing to do with the agency and I can go straight to mydeposits. Sharp learning curve for me, not used to renting.

Love your username by the way, very apt 🤣

OP posts:
CbaThinkingOfAUsername · 31/07/2022 22:31

I'd be taking all my stuff back. Why are you teaching her that it's OK to treat folk like this? Take a hard stance against this behaviour and stand your ground.

AnxiousTenant · 31/07/2022 22:44

wallpoppy · 31/07/2022 22:03

Admittedly the dishwasher cost twice that much, but it's not like I can use it here at mum's as she already has one. It seemed spiteful to take it when future residents could benefit from it and I'd just be trying to find space for it to sit in the garage unused.

You don't leave it in the garage unused, you sell it on FB marketplace for some percentage of what you paid for it depending on what nick it's in, or if that's too much of a hassle, you call the scrap metal man to come get it and make sure she knows exactly what you've done. If you were nicer than me, you could take it away but leave a note for the new tenants that they could buy it off you for a pound as long as they promised not to leave it with the landlady when they moved out.

I would send it to the tip before I let her keep it. I'd cut up the curtains and leave them in a bag for her to deal with, as well. But I'm a vindictive cow, don't listen to me.

Haha @wallpoppy , that's pretty much what my husband told me to do with it all 🤣

I wish I could just nip back and get it all now just to smash it all up right in front of her and watch her go wild with frustrated greed.

OP posts:
Presanextdoor · 31/07/2022 22:45

You sound so lovely Op. Sorry about your Dad and all the hassle with the landlady, she is absolutely taking advantage of you. Hope you can get it sorted.

Othersideoftheagean · 31/07/2022 22:47

It’s unlikely that the lettings company will even try to deduct a large amount from your deposit. She can’t just charge you for the cost of a new lamp nowadays - that gravy train has ended for landlords. She can either charge you for a reasonable repair (which will need to have receipt as evidence) or if it’s so broken it can’t be repaired a reasonable amount can be deducted based on the cost of a replacement, the age of the item and it’s expected life span.

have a look at the rules on a website such as shelter and reply to her email accordingly because she clearly needs to update her landlord knowledge!