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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To get the aldi rage...

268 replies

chillypop · 21/07/2022 11:14

... when people pack at the till?

Aldi is predicated on low costs, meaning a smaller number of staff, meaning fewer checkouts open, meaning the etiquette is for customers to haul ass through the checkout. There's a packing area to accommodate this!

Today I found myself and many others waiting whilst an individual decided to meticulously pack a shop which was presumably to feed the population of a small country. Even the member of staff at the checkout seemed a touch bewildered.

Yes, a first world problem. Am I just being impatient?

OP posts:
quiteinfuriating · 21/07/2022 15:17

I open the bags in the trolley and throw things in. I have to keep up with the checkout operator, if I'm falling behind it all gets thrown in.
Sometimes I throw it all in and bag it in the car boot

restedbutexhausted · 21/07/2022 15:20

We're all here arguing amongst one another when actually we should be angry with the bosses for implementing a system that is harmful to staff and unwelcoming to certain customers 🤔

Saracen · 21/07/2022 15:23

Just to inject a bit of humour, I love this TikTok video

Blackmoggy · 21/07/2022 15:24

TwoMonthsOff · 21/07/2022 12:48

@chillypop
to add to the rage did they also wait until everything was packed Meticulously then do a leisurely rummage through their bag/back pocket to produce wallet/purse/ phone as if it is a surprise that they have to pay ?
bonus points for getting PIN wrong or the phone not scanning

Well do you walk around the shop with your purse in your hand at all times...? people carry handbags for a reason....Imagine being so impatient you get annoyed with someone retrieving their purse from their bag!

Coastalcreeksider · 21/07/2022 15:25

Although a regular at Aldi and Lidl, I usually use a trolley with my trolley bag as it's less hassle, just chuck it all in, pay and move to shelf and rearrange bag a bit so nothing gets squashed. I do have a basket sometimes, like a couple of hours ago, I had 6 items and packed at the till.

I didn't hold anyone up as my bag was ready and my bank card in my hand ready to pay.

Even though it's a bit irritating when people are really slow, I'd never tut or make remarks as they are usually elderly so aren't as nimble fingered as some of us and that might be me one day! 🙁

OooErr · 21/07/2022 15:26

restedbutexhausted · 21/07/2022 15:20

We're all here arguing amongst one another when actually we should be angry with the bosses for implementing a system that is harmful to staff and unwelcoming to certain customers 🤔

Or just don't shop at ALDI?

Blossomtoes · 21/07/2022 15:30

You’re talking about a different thing @OooErr. I was taking about some people’s ovine rule following. Aldi’s rules? If I’m giving you my money, I’m not following your rules. When did the customer’s always right stop being the cardinal rule of business?

GertrudePerkinsPaperyThing · 21/07/2022 15:33

This is one of the reasons I don’t use Aldi. I have a bad back so bending down into the trolley multiple times to pack and unpack etc is really painful. Can deal with doing it once but not over and over.

I guess yanbu but she might have had her reasons

theemmadilemma · 21/07/2022 15:35

purplecorkheart · 21/07/2022 11:22

In our Aldi if you start slowly packing they pull your trolley around and throw the stuff in while they scan.

Yes one of ours does this. 😂

restedbutexhausted · 21/07/2022 15:36

@OooErr I don't shop at Aldi.

But if we're (rightly) feeling sorry for the poor staff members who get sanctioned for not being quick enough at the tills, it's actually not the customers who are at fault, but the bosses, surely?

sqirrelfriends · 21/07/2022 15:37

A trip to Aldi almost came to blows once because of this issue.

Middle aged lady with a clear DGAF attitude was unloading her shopping so slowly, the check out girl was waiting for about 10 minutes, huffing away nicely.

I moved to the longer line at this point thinking there’s no way this is happening fast.

lady then went to get something else, pulled out a receipt to return something and took so long to pack her bags that I began to look around for camera crews as I thought it might be part of a prank show.

I had got to the front of the much longer queue at this point and the man who was originally in front of me let out a huge “AAAAH, STUPID FUCKING BITCH” when DGAF woman asked another question. Another man, not in the queue came to berate the annoyed man for his language and they almost had a bit of a kerfuffle. DGAF lady carried with brazen slowness almost as if to spite him.

when I got it the car, packed my bags and was about to leave I peeled into the store and she was still there.

I still don’t know if I’m annoyed or in awe of her.

Quia · 21/07/2022 15:38

Whether it's at Aldi or not, I do get irritated if I'm behind a neatness freak. I've stood there forever at times behind someone who lines everything up neatly on the belt, then insists on packing everything away neatly in their bags before paying. I'm itching to say "FFS, it's about to go through the till and be disarranged again, you're going to have to unpack it all at the other end, why not save your tidiness obsession for that point rather than hold the rest of us up?"

In general, I find I can keep up pretty well with the cashier simply by designating separate bags for frozen and unfrozen goods, and maybe one more for fragile stuff, and slinging everything in. No need to faff around with a separate packing process then.

WhileMyGuitarGentlyWeeps · 21/07/2022 15:40

PeloAddict · 21/07/2022 13:53

From Aldi

And yet some people are still sooooo entitled that they think the rules should not apply to them.

As many posters have said, don't go to Aldi if their rules don't suit you.

As @WiddlinDiddlin said, the people who struggle with packing quickly can lump everything in the trolley and pack it at the packing bench, and stop being so entitled and precious and wondering why THEY shouldn't stick to the rules like everyone else.

WhileMyGuitarGentlyWeeps · 21/07/2022 15:41

Dobbysgotthesocks · 21/07/2022 13:38

If a Cashier every tried to make me pack differently from the way I currently do I would simply turn and walk out leaving them with the shopping.

They'd probably be grateful tbh. Better that than keep a whole queue waiting because some entitled and precious individual thinks the rules should not apply to them.

StoneofDestiny · 21/07/2022 15:42

Never been in an Aldi before - so I'd have been guilty of packing at the till. Think I'll keep avoiding it - sound frenetic.

UWhatNow · 21/07/2022 15:42

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Blossomtoes · 21/07/2022 15:44

And yet some people are still sooooo entitled that they think the rules should not apply to them

It’s not entitlement, it’s being a customer.

UWhatNow · 21/07/2022 15:47

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Norgie · 21/07/2022 15:47

I bet all the ones who think the rules don't apply to them, are also the ones who deliberately ignore the keep off the grass signs and walk on the grass while saying
' look at naughty me, tee hee '
Such rebels.

Blossomtoes · 21/07/2022 15:49

Norgie · 21/07/2022 15:47

I bet all the ones who think the rules don't apply to them, are also the ones who deliberately ignore the keep off the grass signs and walk on the grass while saying
' look at naughty me, tee hee '
Such rebels.

I’m not a customer of the entities that put up those signs. My money = my rules.

OooErr · 21/07/2022 15:49

restedbutexhausted · 21/07/2022 15:36

@OooErr I don't shop at Aldi.

But if we're (rightly) feeling sorry for the poor staff members who get sanctioned for not being quick enough at the tills, it's actually not the customers who are at fault, but the bosses, surely?

Nobody is at 'fault' really.
You get what you pay for in life.
People can't expect cheap, high-quality food, with a pleasant shopping atmosphere and happy, high-welfare(?) staff. Something has to give somewhere. And given the constant price wars ALDI isn't necessarily the cheapest anymore!

@Blossomtoes I dare you to say that to the shop staff, fight fight fight! 😎Or you could just you know go elsewhere to a shop that respects your 'customer is always right'.

boymama82 · 21/07/2022 15:53

I pack at the till but I just throw it in the bags. I have a 1 and a 2 year old with me so am generally desperate to get out! 🤣

WhileMyGuitarGentlyWeeps · 21/07/2022 15:53

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This has been deleted by MNHQ for breaking our Talk Guidelines.

I didn't say it was LAW... I said it was ALDI RULES... You understand that right?! Hmm

Fairislefandango · 21/07/2022 15:54

I pack fast at ALDI because I love how quickly I can be in and out of there and am happy to help facilitate that for myself and others, not because it's 'the rules'. I'm so used to it now that other supermarkets seem ridiculously slow. Plus Aldi saves me about a third on my shopping bill. Keeping up with the till assistant isn't difficult if you're organised with your bags.

WhileMyGuitarGentlyWeeps · 21/07/2022 15:54

Also @UWhatNow if you are in ALDI you stick to their RULES> You understand that right?!

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