Please or to access all these features

Add post

Watch this thread

Save thread

Start a new thread

Flip thread

Hide thread

My feed

Active Unanswered threads

Getting started FAQ's

Unanswered threads Acronyms Talk guidelines

Hide shortcut buttons

Talk

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Flip

1 2

Original poster

To have left negative feedback for a seller on ebay?

31 replies

EllieG · 15/01/2008 21:56

OK, I'm a bit scared of doing this, but it's not too contentious, and I am genuinely asking if I have been a bit on an old moo.

I ordered a canvas shelving unit. The pic was lovely, just like the one in the John Lewis or Littlewoods catalogue (they won't deliver to me), but a bit cheaper.

I did not read the item description properly - this was obviously my fault and silly of me. When shelves came today they don't look half as nice as they photo, which show them being wood frame with light canvas material. They are actually a gray metal frame, which is rather ugly.

I checked description and to be fair to the seller, he did say that they were metal framed. However, the photo is clearly wrong and i was narky and left negative feedback. Now he's rung my x-(d)h to get my number, who gave him my Mum's number and emailed me snottily to say I will affect his business etc and I should have taken it up with him first.

I feel bad now. Should I?

OP posts:

lazarou · 15/01/2008 22:00

I think you can retract it if you contact ebay. Sorry I have never had to do it myself but ive seen it on others and my husband has done it. That is, if you want to retract it. I think i would If I was you. Just send an apology if it would make you feel better and say you misunderstood the description. It will be ok.

lottiejenkins · 15/01/2008 22:00

I would be worried that he was able to get hold of a number for you!

lazarou · 15/01/2008 22:01

You can get hold of anyones number on ebay if you have a problem. I've done it before, but the other person also gets your details.

moljam · 15/01/2008 22:05

yes i think yabu.they were described as metal.and you should have emailed seller first with your problem.but also seller is naughty having wrong/different pic.i got caught similar before.i bid on item that showed 2 tops but only 1 arrived.i emailed seller asking where other was and she pointed out that desription was the one top.she'd used wrong photo.made me very but now i make sure i read description well,look properly at pic and ask hundreds of annoying questions

NappiesGalore · 15/01/2008 22:06

hmm

he was underhand posting a different, better pic of the shelves, and intimidating to try to contact you through family. he is out of order on bot counts.

but, you have to read fine print carefully on eaby , sadly, and you ought to have taken it up with him directly before leaving the neg feedback.

dunno really. do as you fee is right.

i left bad feedback for someone once, a big seller, who said, 'do it to me and ill do it to you, and itll be worse for you coz i sell more (so would affect my percentgae score much ore thn his)'. i thought that was f'inout of order (as was the rest of their conduct)so i did it anyway. is my only neg feedback too. gits.

anyhoo... i think you could have acted more mpeccably yourseelf, but that he is more wrong. on balance. still dont know what you should do tho!

i certainly dot think you should ose any sleep over it.

Original poster

EllieG · 15/01/2008 22:15

Ok. I have emailed him very politely and pointed out my issue and how I think he should be more careful to make his photos properly represent his goods. I have not said if I'll retract my negative comment yet - am waiting to see what reply is.
He made the point that he left negative feedback for me, but that doesn't really bother me as I don't use ebay that much (as you can probably tell from me not knowing the etiquette)

I'll sleep on it but probably retract it tomorrow as I hate being in the wrong! Can't stand to lose the moral high ground me

Thanks for replies

OP posts:

Original poster

EllieG · 15/01/2008 22:21

Ooo he's emailed me (very politely) stating he acknowledges my comments and if I withdraw the feedback he will refund my postage costs (which were £14) as a gesture of goodwill.

That's nice of him isn't it? I've defo lost all moral high ground now. Am off to withdraw feedback and feel a bit guilty (but slightly richer)

OP posts:

lazarou · 15/01/2008 22:27

Told you it would be ok (smug)

moljam · 15/01/2008 22:33

aawww all ok!sounds reasonable i think.consider your lesson learned!now go ebay!

FluffyMummy123 · 15/01/2008 22:34

Message withdrawn

NappiesGalore · 15/01/2008 22:51

lolol (at cods mates cock dh)

er, havnt you still got neg feedback from him tho?

lazarou · 15/01/2008 22:55

You can mutually withdraw both lots of feedback

chocchipcookie · 16/01/2008 03:29

YANBU. The photo should match the goods - it was clearly misleading.

FlllightAttendant · 16/01/2008 06:45

There is usually some discrepancy even if it is a minor one - or something you aren't happy about re any transaction (I have over 500 fb but many more transactions with the same sellers) and my considered method is always 'intention'. Ie I look at the person's intention to do the right thing. That means having a fair bit of contact usually to suss out their motives/attitude.

If I believe them to be genuine and have tried hard to do things right, even if they have stuffed up something a bit, I give positive. If they are an unimaginable b*stard (in the words of Kate Winslet ) then I will try and get some resolution/refund/whatever, and if they continue to be so, I will neg.

If I negged for everything that ever went wrong regardless of intention, I would have about 100 at least and be banned by now

Always contact the seller before you jump to conclusions. It is usually not intentional and it gives them a chance to sort it out for you. Never assume anything.

Original poster

EllieG · 16/01/2008 09:06

Ta - that's useful. Think I have learnt some ebay-ing lessons for future!

OP posts:

Chequers · 16/01/2008 09:12

Message withdrawn

lazarou · 16/01/2008 09:17

I no longer buy anything from ebay. Most of the time you will end up disappointed.

FlllightAttendant · 16/01/2008 09:20

...same here lazarou! Unless you develop a very cynical attitude and ask loads of questions and take about half of it as the truth...

Vacua · 16/01/2008 09:26

tell him to get a proper job

Vacua · 16/01/2008 09:28

also you are still stuck with a not nice shelving thing

Paddlechick666 · 16/01/2008 09:36

i bought a so called "excellent" condition jumper off ebay and it arrived with paint and stains on the cuffs.

checked sellers feedback and found several in 6m that said similar stuff.

emailed seller and said i would be leaving negative feedback to that effect.

they responded and said to return the item and they would refund me etc.

i don't have fricken time to fanny about going to the post office to return the item! that's why i shop online and on ebaby.

am undecided what to do at present. it wasn't a huge amount of money tbh but am tempted to keep the item (as a painting top!) and leave negative feedback anway!

on the whole tho, i generally have good experiences with ebay. i find sellers are very protective of their positive feedback and will generally bend over backwards to keep it.

FluffyMummy123 · 16/01/2008 10:10

Message withdrawn

Original poster

EllieG · 16/01/2008 11:44

Just read what he had put about me in his feedback and it's really over the top! I put something fair and considered, and he's just written that I'm very unreliable and unco-operative and he would advise people never to sell to me! Cheeky bugger.

Ebaying is too complicated for me.

OP posts:

derah · 16/01/2008 12:04

Ellie - negative feedback is the nightmare of eBay! It's really only supposed to be left when you've exhausted all other avenues of resolving a discrepancy. So while YANBU to be unhappy and want things sorted, you should have tried to contact him and come to a mutually acceptable solution before leaving negative feedback. Unfortunately newbies on eBay don't always know this. And negative feedback will always get you a HUGE backlash from the seller because they realise what a big deal it is.

Original poster

EllieG · 16/01/2008 12:06

That makes it much clearer - I didn't reaslise it was such a big deal.

OP posts:

Flip

1 2