TUI holiday website not taking bookings, what is going on?

[HighSea]

Have a holiday booked with Tui during the school holidays all booked and paid for. Just visited the site to book a holiday somewhere warm over the Christmas holidays and you can’t book. It pulls the holidays and prices up, you click on the hotel you fancy and you can’t go any further. The main description is there but when you try to look at facilities and different types of rooms the section in blank and says call then the phone number. There is also no button to click to book or select different flights etc etc. I have come off the site gone back on tried a different destination and hotel and it’s exactly the same.

We were never encouraged to gawp at the locals.

We knew it was very poor and underdeveloped, my parents had been to Sal a couple of years earlier so we knew what to expect. We took pens, pencils and other bits for the children. I took sanitary towels and soaps to leave and I left the paracetamol and anti diarrhoea tablets that we didn’t use.

This was suggested on Facebook groups and TripAdvisor forums that I read before I left.

Have heard lots of speculation about Tui.

Their shares are down but I don't think they will go bust.
The general feeling is get is that they have gone downhill since they stopped being TUI.

They are doing a system update. There’s been glitches the last few weeks.

Always use a credit card for these type of things then at least you can get your money back.

Lots of Twitter chat yesterday about TUI being involved with the Rwanda flights (I cant remember which way round it was; either they rented aircraft from the Spanish firm contracted for the flights or vice vests-if need to check), which might explain the wobble in shares.

The deportation flights to Rwanda will be by a charter carrier based in Spain’s Balearic islands that normally ferries top Spanish soccer teams and German tourists to the Mediterranean. It’s called Privilege Style and has a fleet of four aging aircraft. The aircraft in question took tourists from Tenerife, Spain, to Dusseldorf for German airline Condor on June 13! Sort of surreal

TUI occasionally charters aircraft from Privilege Style.

Privilege Style has a certain notoriety for carrying out deportation flights where no other airline will.

Or British Airways (cancelling so many more flights). But then I suppose a business man on the delayed flight to Frankfurt or his end of week flight from Zurich being cancelled isn’t as photogenic as families with small children with cancelled etc flights over half term

I'm not sure the nature of the press coverage, TUI verses others, was just about photo opportunities

When comparing the raw number of cancellations between say BA v Easy v TUI one really significant metric is when did the cancellations occur?

For example BA started removing a lot of flights from their inventory weeks if not months back. They show as cancelled if you look at ba.com, probably count in the cancelled totals you see in some of the MSM, but people have often known about them being dropped for sometime and generally (but I know not always) have had time to plan alternative arrangements. Easyjet have started doing similar

TUI may well have had fewer cancellations overall, that's quite possible, but it does appear they seem to have been caught out with having to cancel many more flights at very short notice than some of their competitors, which obviously is highly disruptive for all involved.

Some strange posts on here! Some posters appear to be gleeful that tui might be having difficulties!

BA’s were no notice cancellations a few weeks back due to no show staff and IT meltdown - it was chaotic

The link posted a couple of pages back about the TUI share price was interesting.

The sharp decline has been mainly triggered by market reaction to a new share placing to repay Covid-19 aid received from the German government.

It goes on to recognise that the current problems are of course not helping matters, but that’s absolutely not the same thing as “about to go bust”, whatever some posters salivating at the thought of all those jobs losses may claim.

BA’s were no notice cancellations a few weeks back due to no show staff and IT meltdown - it was chaotic

I do fully appreciate it has happened at BA (hence my comment about"....generally but not always").

However I'd question only using as a metric the raw number of timetable cancellations over a given period as some form of indicator as to which company has caused most upset/upheaval to their customers on the day of travel...

FWIW on a more general point I seriously question the motives about some of the posts upthread...

@dottypotter what do you mean "since they stopped being TUI"?

I would be concerned and have at least a few back up plans if you have booked with them.

I think she may have meant to say Thomsons or First Choice - ie independent companies before becoming part of the TUI stable? But that’s just a guess

They've not changed from TUI

Sorry changed from Thompson to Tui.

@HappypusSadpus they are atol anyway so if a whole package holiday its covered
Where is your proof of going bust you seem a little oversure or do you own jet2 or something
Of course with recent publicity shares will drop , i bet easy jet and ba have too , yet you don't mention them

This. Honestly it was dreadful

Difficult to comparisons since BA are an IAG OpCo, FWIW IAG share info here :

www.iairgroup.com/en/investors-and-shareholders/the-iag-share/iag-share-information/share-price-chart

Easyjet info here..

corporate.easyjet.com/investors/share-price/share-price-chart

I would agree this sort of disruption does sometimes appears bring out the worse in the acolytes of some company's who have either genuinely managed to avoid ( by design or accident) being caught up in widespread disruption or are cunning with their news management or PR.

Having known people (i.e. airline employees) who got caught up in previous airline collapses and seen the effect of that event on them and their families I think anybody gloating over recent events or worse still almost appearing to want to influence sentiment, with perhaps a hope of precipitating a collapse, needs to have to a really really hard look at themselves.