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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

TUI holiday website not taking bookings, what is going on?

120 replies

HighSea · 11/06/2022 15:59

Have a holiday booked with Tui during the school holidays all booked and paid for. Just visited the site to book a holiday somewhere warm over the Christmas holidays and you can’t book. It pulls the holidays and prices up, you click on the hotel you fancy and you can’t go any further. The main description is there but when you try to look at facilities and different types of rooms the section in blank and says call then the phone number. There is also no button to click to book or select different flights etc etc. I have come off the site gone back on tried a different destination and hotel and it’s exactly the same.

OP posts:
Forgothowmuchlhatehomeschoolin · 12/06/2022 23:38

My dh said tonight he wants to go to Cape Verde but l don't fancy it at all- even less so now l have read your post. How awful.

Penguintears · 12/06/2022 23:41

We booked I'm 2019, hopefully actually going to be able to make it three years later!

uggmum · 12/06/2022 23:55

I actually liked Cape Verde.

Good hotel, really clean, lovely food and the service was excellent.

I don't like how TUI has a monopoly on the island. But we booked tours through a local guide and shopped in the local town.

It was hot, the beach was lovely.

So if you are looking for a good value beach holiday it is a good place to go.

HappypusSadpus · 13/06/2022 00:19

FrownedUpon · 11/06/2022 16:12

There are strong rumours Tui are in financial trouble.

This ^ they're massively up shit creek.

HappypusSadpus · 13/06/2022 00:20

MyrtlethePurpleTurtle · 12/06/2022 23:35

Good value, nice destinations - on holiday with TUI at the moment and loving it. Everything g running as smoothly as clockwork

So you're 1 out of about 6000 people that outbound day then.

worriedatthistime · 13/06/2022 00:27

@HappypusSadpus how do you know what their finances are ? Loads saying this due to recent cancellations , but plenty of their holidays are going ahead and people are still booking

MyrtlethePurpleTurtle · 13/06/2022 00:52

HappypusSadpus · 13/06/2022 00:20

So you're 1 out of about 6000 people that outbound day then.

Well - the press are hardly gong to headline with, say, 97% of EasyJet flights ran on schedule

Ticksallboxes · 13/06/2022 01:15

We went on a TUI holiday to Kos last year because the Covid test package was so much cheaper than doing it ourselves on our usual trip to Catalonia.

Good God never again. It was like Groundhog Day in 40° degree heat - a beautiful resort on an island completely devoid of anything else. All the staff and guests looked miserable at dinner time, probably because the previous night's meals had been repurposed into something else. And we saw some unbelievably shocking table manners!!

Also everyone was ordering cocktails from dawn to dusk. Avoid!!

pixie5121 · 13/06/2022 01:35

PurpleButterflyWings · 11/06/2022 17:15

This. ^ The OP reminds me of someone I know who just HAD to tell us her husband proposed to her in Cape Town, and bought her engagement ring in Bali, and that their 'first date' was in Milan. Hilarious. 😂Who are these people trying to impress?!

What a weird mentality. Maybe she wasn't bragging? Maybe it was a factual statement of what happened?

There's such a weird attitude on here towards people who are better off.

worriedatthistime · 13/06/2022 10:10

@Ticksallboxes you are aware tui sell just flights or apartments or 5 star hotels etc as well
Heaven forbid you had to downgrade yourself with such mere mortals who may enjoy a different kind of holiday to you

SheSaysShush · 13/06/2022 10:14

Favouritefruits · 11/06/2022 18:02

Going to Cape Verde isn’t bragging, it’s awful worst holiday I’ve ever been on. You should be glad the site is glitching, saving you from going on holiday to Cape Verde.

Yep.

SofiaSoFar · 13/06/2022 10:17

What's the AIBU here?

Norgie · 13/06/2022 10:18

TUI are cancelling flights left, right and centre.
Cape Verde is the most boring place I've ever visited. Shit nightlife.
You might as well book a wet weekend in Morecambe.

ApplesandBunions · 13/06/2022 10:20

Do people basically just go to Cape Verde for hot weather and a nice hotel? I've never been and don't know a lot about it.

ilovesooty · 13/06/2022 10:23

Kos has plenty on the island beyond AI resorts.

pixie5121 · 13/06/2022 10:44

ApplesandBunions · 13/06/2022 10:20

Do people basically just go to Cape Verde for hot weather and a nice hotel? I've never been and don't know a lot about it.

I think so but a lot of people have said the weather is shit - that it's often cloudy and windy. I'd be really pissed off if I booked a fly and flop holiday and it wasn't even sunny.

knittingaddict · 13/06/2022 10:46

willstarttomorrow · 11/06/2022 17:12

I believe Tui are one of the companies that are really struggling at the moment due to laying off staff during covid and then struggling to recruit since a massive (and inevitable) surge in bookings this year. I am not sure this means they are on the edge of insolvency- what amazes me is that people still book package holidays considering the huge premium.

We did book a hotel through Tui last year- obviously cheap as covid was still a big issue in travel. However we had already booked flights and arranged a transfer ourselves. It was only me and teen DD and it would have been over £1000 more to book through Tui and their flight times were awful (and we fly cheaply so often early/arriving around 11pm). It was an exclusive Tui hotel and people were arriving at 3 in the morning. Their flights are also really overpriced compared to the other cheap carriers.

We never book a package deal and always organise flights and accommodation ourselves, but I wouldn't do that now. There's more uncertainty than ever and it feels very risky. The ones booking package holidays are the sensible ones at the moment.

ApplesandBunions · 13/06/2022 11:04

pixie5121 · 13/06/2022 10:44

I think so but a lot of people have said the weather is shit - that it's often cloudy and windy. I'd be really pissed off if I booked a fly and flop holiday and it wasn't even sunny.

Yeah.

I suppose looking at the location of the islands it's not a surprise they'd be windy.

LuckyAmy1986 · 13/06/2022 13:59

We went and it was SO windy. All the time. The (v, v strong) waves knocked me over a lot and it just wasn't enjoyable with the sand and the flies. Plus the place just seemed a bit soulless. The locals we met were very friendly though. I wouldn't go back.

ApplesandBunions · 13/06/2022 14:21

LuckyAmy1986 · 13/06/2022 13:59

We went and it was SO windy. All the time. The (v, v strong) waves knocked me over a lot and it just wasn't enjoyable with the sand and the flies. Plus the place just seemed a bit soulless. The locals we met were very friendly though. I wouldn't go back.

Blimey that sounds a bit dramatic. What time of year were you there?

motogirl · 13/06/2022 14:26

@willstarttomorrow

We saved hundreds booking through TUI - the hotel was more than we paid including flights just for ai if we booked direct! You need to be savvy booking holidays, it varies depending on location and time as to the best place to book. Packages offer certain additional protections too so I strongly encouraged my dd to use TUI to fly long haul to the Caribbean (first big trip away having just graduated)

HappypusSadpus · 13/06/2022 14:40

LuckyAmy1986 · 13/06/2022 13:59

We went and it was SO windy. All the time. The (v, v strong) waves knocked me over a lot and it just wasn't enjoyable with the sand and the flies. Plus the place just seemed a bit soulless. The locals we met were very friendly though. I wouldn't go back.

If it was very, very windy how did it have a fly problem?

Fuerteventura barely has any for a reason - because of the wind!

dontcallmelen · 13/06/2022 14:51

HappypusSadpus · 13/06/2022 14:40

If it was very, very windy how did it have a fly problem?

Fuerteventura barely has any for a reason - because of the wind!

Didn’t have a problem with flies on the beach, but around the pools/restaurant/bars & planting by room balconies it was practically biblical just swarms of them, we went to Boa Vista might be better on the other CV islands.
agree the locals were lovely.

LuckyAmy1986 · 13/06/2022 15:06

HappypusSadpus · 13/06/2022 14:40

If it was very, very windy how did it have a fly problem?

Fuerteventura barely has any for a reason - because of the wind!

Sorry, should have written it was v windy and wasn't enjoyable with the sand. And there were so many flies there. Like a PP said round the pool, restaurant etc etc. Better?

LuckyAmy1986 · 13/06/2022 15:08

ApplesandBunions · 13/06/2022 14:21

Blimey that sounds a bit dramatic. What time of year were you there?

Might sound dramatic but it was the windiest place I have ever been. Seriously. I think it was April/May time. I would have to look it up but it was definitely one of those months as I remember it was before schools broke up. Why do you ask?