Sold a dress on Vinted. The buyer says they never received it, despite yodel showing they'd attempted delivery three times then managed to deliver it the fourth time. She's saying she hasn't received it and it demanding that I return her money (I can't, it's held by Vinted until delivery is confirmed).
She's also refusing to even look at the tracking info to tell me if the depot is anywhere near her. I also asked her to check around outside but she'd refused to do that too!
I know Yodel gets a bad rap but I've never had a problem before. My feeling is that she has the dress and just wants her money too. I'm now having to jump through hoops to get the money from Vinted and honestly, it's really annoying.
Aibu to think she has the dress?