I’d love to know where all these GP surgeries are where it only takes a couple of minutes to make an appointment!
I got a letter through on Saturday 15/5 asking me to phone and make an appointment for dc4 vaccinations. Surgery isn’t open on Saturdays so couldn’t deal with it there and then. Waited til after 11 on the Monday as they request for non same day appointments, hit redial 14 times (whilst getting on with other stuff) before I even got anything other than an engaged tone. Was no9 in the queue, carried on doing a few bits with the call on loudspeaker then had to do the school run. When I got to preschool I was number 2 in the queue but had to hang up as not allowed phones in there.
Tuesday dc3 had earache, this is a recurrent problem that often requires antibiotics. Got on the phone at 8 when lines open, hit redial 13 times then joined the queue and got to the front fairly quickly. No appointments left but we’ll ask a doctor to call you. Ok thanks, can I book dc4 vaccinations while I’m on the phone? No you will have to phone after 11.
Phone back at just gone 11, straight into the queue, booking screen is down they’ll have to phone me back with an appointment. Ok can I request dc1 repeat prescription while I’m on the phone? No we don’t do prescription requests over the phone, you need to come in and fill in a form.
GP phones back late afternoon, they want to see dc3, make an appointment for Wednesday morning. Phone school to tell them dc3 will be late in due to gp appointment.
Take dc3 to appointment, fill in prescription request while I’m there, make dc4 vaccination appointment. Can they send prescription direct to pharmacy? No they don’t do that for under 18’s, I’ll need to pick it up from surgery.
GP rings me Thursday , they can’t do prescription because it was originally from CAMHS. I say I have a letter telling me to get repeat prescription from GP and a copy of the letter they sent to GP asking them to fulfil repeat prescription requests, suggest I email it to them? No I have to take in the original letter and fill in another prescription request with the letter attached. Another 40 min round trip to surgery.
Monday late afternoon the surgery rings to say the prescription is ready. Go to pick it up and take it to pharmacy. Pharmacy doesn’t have one of the medications in stock but they’ll have some by lunchtime on Tuesday. Pharmacist queries the prescription as they’ve only requested 14 days supply whereas CAMHS always requested 60 days. You have to request repeat prescriptions at least 7 days in advance so I’ll be requesting it again next week, hopefully it won’t be such a faff!
Tuesday, Wednesday and Thursday have been spent calling the dentist 58(!) times and failing to get through at all 🤦🏻♀️ and the optician 5 times before getting through and then having to make 4 separate appointments because they couldn’t fit us all in at once!
Obviously this hasn’t been all I have been doing and it doesn’t take long to keep hitting redial but it really isn’t just as simple as picking up the phone and making an appointment a few minutes later!
Online food shop isn’t too bad as I add stuff to basket as I run out of it and buy a lot of the same basics each week but I still need 20/30 minutes to finalise it and double check I have everything I need for the week.
school letters etc are generally fine but not everything can be actioned immediately or require a few extra arrangements to be put in place before you can confirm.
I make do do all the insurance type stuff, hire cars, airport transfers etc because I’d just do it the most simple way or at least only spend a bit of time comparing but he insists on comparing everything to get the absolute best deal