To hate customers

[rahjama]

Somewhat lighthearted.

Working in hospitality/retail, what things do customers do that really, really annoy you when you're working? I'll start

• Booking for 6 people and then saying "Hope it's okay we're now a party of 194"

• Paying in cash but they're 1-20p short. "Can you cover it?" No I cannot

• Sitting on tables that are dirty/unset/in the process of being cleaned when there are clean and set tables literally next to them. Then complaining about the lack of cutlery.

• Buying the cheapest pint, saying it's flat/doesn't taste right, then swapping for the most expensive pint.

• Picking up an allergen menu and then saying "is this all you do?" No that's all we do GLUTEN FREE it says at the top!!!!!!!!!

I’ve worked in hospitality for 35 years.
Three and a half decades, and in that time I’ve yet to meet a customer who was even occasionally right, never mind one who was always right.

I reckon a reverse thread is in order. What do
Retail/hospitality workers do to annoy you?

Bringing the food before the
Cutlery 😡

Oooh yes that would be a good thread as well

Customers who shout at you about products which are out of stock (i dont do orders nor work in distribution/logistics). Had an irate customer this week because of the lack sunflower oil. I calmly explained that supplies were being effected by the war in the Ukraine. To the disbelief of myself and the other customers, she declared that the "farmers should be forced to work their farms rather than being soldiers, its not fair that I can't get oil". Al

Also I'm paid to work in a supermarket, not break up arguments/fights between customers who insist the other has jumped the queue.

I had a guy chuck a grilled tomato at me over the full length of the dining room. He didn't want a tomato. Every plate had a tomato for the colour or some shit. He spoke to his wife and kids like utter shit too.

London restaurant here. We know who is having what 95% of the time.

A customer who gets annoyed you don’t do student discount. This is a charity shop the fact that they pay all the staff is a miracle. Student discount, no chance

A customer who gets annoyed that you won’t refund something they bought a year a go because they won’t fit the child any longer.

This made me howl. It’s exactly how I wanted to speak when I worked in a shop

There is when they’re cunts 😂

I work in retail and have done for 17 years, I can safely say 90% are highly annoying.
a few for me are ...
when you ask them If they want a bag and they say no but stand there staring at you and when you ask what’s wrong they ask if they can have a bag 🤨

or when they approach the till point no one is at and then get pissed b3cause you don’t serve them straight away and when they ask why I sarcastically tell them because I’m serving over here....
so many things I can write but I’d be here all day

Man took a shit on the London Eye once in front of a bunch of horrified tourists. He took an empty carrier bag on board with him, seemingly for the task of pooing into it. I had to refund the tickets of the people who’d been trapped in the capsule with him.

Absolutely spot on. And the morons who want a £14 packet of cigs and your cheapest lighter "the 90p one not the the £1.29" FFS what difference does 30p make when you're spending all that on fags.
As for the ignorant bastards whose phone use apparently makes the cashier invisible. Twats.

I'm having retail flashbacks.
Family newsagents, worked weekends from 13 until I was 17.
The amount of irate customers who were angry that a child could not serve them cigarettes and they would have to wait 0.08 seconds for one of my parents to serve them was astonishing.
The very well spoken older lady who screamed at me that she knew the owners personally and would get me sacked because we didnt sell Marks and Spencer brand chocolates was a highlight. I did enquire whether sacking was enough or did she expect them to put me up for adoption as well 🤣

39p even.

@Menopants that was brilliant 😆

People not understanding that the till isn't magic. It can only do what it's programmed to do. Someone shows up to the till with an item with no barcode. I can't scan it. "Can't you just type it in?" No. "Can't you just scan that chewing gum that's the same price?" No.

"Why can't you just skip calling the manager?" Because I need the manager to approve this alcohol/laser pen/knife you want to buy. "But just skip it" I literally can't. It needs the managers code.

"Can you find out on your till how many X are in stock?" Nope. It doesn't have that function.

"Can't you just look up my credit card purchases on your system?" Maybe in the cash room but not on my till, no.

"Can you call another store?" Do you see a phone on this counter anywhere???

I could go on

Love this..former hospitality manager so a lot of these bring back fond (pained memories).

Customers sitting on the one dirty table in a restaurant full of clean tables, that was my trigger.

Closely followed by "it's not on the menu but could I have X?"

Also hated customers making shitty jokes/puns;
Me:"Whose having the cod and chips?"
Customer: "that's a cod? It's huge! More like WHALE and chips!" Cue whole table laughing at the hilarity. I mean calm down Brenda, it's not like every bloody table says that same joke to me when ordering the Friday fish special 🤦🏼‍♀️

I hate customers with a passion 😂
We get the : stares vacantly into space/their mobile phone whilst I'm at the cash register screaming NEXT!

People who pretend they don't know it's 10p for a bag, or the ones who you say that's £1.10 and they hand me a £1 and try and walk out.

I used to work in Tesco and would absolutely hate it when parents would let their children use the aisles as a playground! This is a place of work - not a school field trip!

😃😂😂😂

So funny!

All I have to say that the person who came up with the "customer is always right", never worked with actual customers!

My friend says the same thing to me...you can't pretend that the bags don't have a charge, that's stealing!!

Also remember when I was volunteering in a charity shop and lost the rag with a customer one day when she was moaning about the prices. Just said "well, we are trying to save lives here" and she stared at me for what felt like 10 years hahah

This has given me a proper laugh!

How have I never seen Scott Seiss’ videos before!? Favourite line so far - (customer) “why can’t i use the bathrooms in the back!?” (employee) “why are you shopping on the brink of pissing yourself!?” 😂