On the housing register. Owed a complete homelessness relief duty and have an urgent need to move because of violence within the home and high medical needs for both me and children. Just been put forward for a property the other side of the county to be closer to family who can provide support for all of this.
Every time I have been nominated for a property the rules change, for example, this time round was proving residency for where my family members live. A few weeks ago they accepted bank statements, now they are saying they do not. I have provided every bit of evidence they need but it seems like the goal posts move dramatically every few weeks whenever a property comes up, so I questioned this on my portal and expressed my frustration at the rules seemingly changing whenever I get offered a property. (In my past experience of them, they are just an extremely challenging and rude team of people anyway).
This morning I got quite a confrontational phone call from one of the workers saying they didn’t appreciate turning up to work and seeing my message first thing this morning (I literally just questioned why bank statements were accepted a few weeks ago but not now). They then went onto say that I am ‘leapfrogging’ people who live in the area and have been waiting for years and so on. Well I doubt many of those people have experienced trauma and violence in their home and have high medical needs which is why they are still waiting and not on a higher band…
She was rude, confrontational and insensitive - almost making it seem like I should be thankful that I have taken a house that other people in the area should be entitled to instead… without taking into consideration all the shit circumstances we have which is why we have to leave our lives behind and move to a different part of the county…
I’m so tempted to put in a complaint… but is it worth it?!