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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Asda and being treated like a shoplifter!

129 replies

Lhddujvf · 25/03/2022 03:10

AIBU to think it's off for Asda to come and age verify me for a bottle of Baileys but not remove the tag until I've actually paid, meaning you have to then wait for someone to come over again for a second time). I was checking out around £200 of stuff, some of those gifts including an afternoon tea voucher worth £34. Surely if they think I'm going to shoplift, it wouldn't be the bottle of Baileys! Have never shoplifted in my life, was smartly dressed (not that that should matter) and didn't even have a handbag with me. I just thought the attitude of two of the staff was 'off' in their manner (" oh no, we won't remove that until you've paid!").

FWIW, I'm not going to overthink this, just wanted to do a quick AIBU!!

OP posts:
GETTINGLIKEMYMOTHER · 25/03/2022 07:44

It’ll be their roolz - and at least you could see the security tag!

Unlike me - a pack of steak with a small security tag underneath, which of course I hadn’t noticed. Self service till, and I didn’t bother taking the receipt - bad mistake! I was stopped at the exit - no receipt to show them! So was taken back and had to stand there like a thief while they went through a bin to find my receipt.

I was royally pissed off that there was no alert for someone to come and remove the tag.
Always take your receipt!!

And Asda, you absolutely need to stop this sort of thing happening!

Lhddujvf · 25/03/2022 07:44

@Georgeskitchen

Its company practice at all supermarkets. People have been known to scan all.the items then take the goods without paying. Many shoplifters are smartly dressed. They do it for a living! Final point theres nothing more irritating than waiting at selfsame with a few items to find one annoying fucker scanning a massive trolley full!!
I agree!! This is why I used a trolley self serve checkout!! There are barely any tills with assistants now in my local Asda.
OP posts:
SoulOfPaddington · 25/03/2022 07:45

YABU because Asda is the Mecca for shoplifting alcohol IMHO

Lhddujvf · 25/03/2022 07:49

@SoulOfPaddington

YABU because Asda is the Mecca for shoplifting alcohol IMHO
I wonder why 🤔. If I was going to steal alcohol, you would think your local booze shop would be easier. I find it interesting the tactics shoplifters use. Genuinely find it shocking some people would risk their livelihood and 'good name' for something like a £15 bottle of Baileys
OP posts:
PurpleDrain · 25/03/2022 07:50

Yes I always take the receipt or there’s no proof you paid. I guess they could check the till somehow but would be a ball ache.

girlmom21 · 25/03/2022 07:52

@Lhddujvf you're much more likely to be recognised in your local off licence. You couldn't do it more than once. They often also post CCTV stills of shop lifters. And people are less likely to steal from small businesses.

Their logic is that nobody gets hurt if you steal from the big stores.

AlbusSeverusMalfoy · 25/03/2022 07:54

Nothing to do with Asda. All supermarkets do this. They won't take tags off clothes until you've paid and shown your receipt.

Lhddujvf · 25/03/2022 07:55

@AlbusSeverusMalfoy

Nothing to do with Asda. All supermarkets do this. They won't take tags off clothes until you've paid and shown your receipt.
Thank you. I guess I hadn't realised as I don't drink anymore for years (the alcohol were gifts).
OP posts:
RewildingAmbridge · 25/03/2022 07:58

My local Tesco doesn't do this, I use scan as you shop and when I get to the till they approve any alcohol and take the tags off there and then and put the bottles back in my trolley, they don't wait for me to scan any coupons and pay before detagging.

LabelMaker · 25/03/2022 08:15

It's relevant because if people are going to shoplift, surely, this was more than double the amount and would be easy to steal!!! you'd have to activate it at the till to get the receipt to go with it. Also you can't drink it.

dementedpixie · 25/03/2022 08:19

@RewildingAmbridge

My local Tesco doesn't do this, I use scan as you shop and when I get to the till they approve any alcohol and take the tags off there and then and put the bottles back in my trolley, they don't wait for me to scan any coupons and pay before detagging.
My local tesco wants to see the receipt before removing tags
Iwantamarshmallowman · 25/03/2022 08:23

The customer service in asda is appalling but if you see the way they treat their staff its not at all surprising the standards are so low. I wouldn't bother to complain they don't give a crap it'd all about profit.

Mangogogogo · 25/03/2022 08:23

Do you think people over 18 never steal?!

dementedpixie · 25/03/2022 08:24

You cant judge all stores by one store. My local asda stores are fine and I know the pizza counter people so well they can make my pizzas up without asking what I want Grin

Mangogogogo · 25/03/2022 08:24

That came out harsher than expected.
Fwiw my local Morrisons take them off as soon as they see you with it. Not sure if that’s a Morrisons thing or not but the staff cut corners like crazy at mine! (I love it)

AHungryCaterpillar · 25/03/2022 08:26

They do this in Tesco’s where I am they won’t take the security thing off until you’ve paid and you have to give them the receipt for them to take it off (not just alcohol... also toys, clothes). I assumed it was standard procedure.

AngelinaFibres · 25/03/2022 08:35

@KatherineJaneway

Have never shoplifted in my life, was smartly dressed

Plenty of smartly dressed people shoplift. They have a process they have to follow hence not removing the tag until after payment.

The 'middle classes' using self service checkouts are responsible for the bulk of shoplifting at naice supermarkets. A little pot of olives here, a bottle of wine there, odd pot of face cream. I use the self checkouts and the hand set things ,if they are available. Last time I went the til flashed up something about my store card and called an assistant. There was nothing wrong with my card it was simply my turn for a selection of items to be checked to make sure I hadn't accidentally 'forgotten' to scan something . I knew why she was doing it, so did she. I wasn't pinching stuff so I didn't matter to me. I worked in a supermarket for a while. People steal absolutely anything they can if they are of a mind to.,some people steal as a challenge,a thrill. Its a psychological condition.Being better dressed in a 'smarter' supermarket is simply the way a shoplifter would make themselves less obvious.
SpiderinaWingMirror · 25/03/2022 08:52

Don't take it personally
I have noticed thar supermarkets don't take the tags off until you have paid and can show the receipt.
Makes sense to me! Pain if you don't ask for a receipt as they have to go back and check x

AngelinaFibres · 25/03/2022 08:54

www.dailymail.co.uk/news/article-5215073/Shoppers-steal-3-2bn-self-service-tills-year.html
This is why they don't take the security thing off until you have paid.

Wouldntitbenicetobeinyourshoes · 25/03/2022 09:01

Some of those vouchers are £100 so I'm surprised to see a big tag on a bottle of Baileys (£15) and yet say a £100 Amazon voucher that's small and would be ease to conceal dies not have any security attached to it

You can’t shoplift the vouchers because you don’t get a validation code/they aren’t activated until you’ve paid. Until you’ve paid they are just a worthless piece of plastic.

boatahoy · 25/03/2022 09:05

It's not just you. This seems to be a fairly new procedure in our local Asda too, where you have to pay first and they then remove the tags from bottles of alcohol. Presumably they have had a lot of people running out with the bottles after the tag has been removed and before paying so this system is in place to combat that. I can't say I blame them for adopting this system and I didn't even think to take it personally.

melj1213 · 25/03/2022 09:06

Some of those vouchers are £100 so I'm surprised to see a big tag on a bottle of Baileys (£15) and yet say a £100 Amazon voucher that's small and would be ease to conceal dies not have any security attached to it.

This just goes to show your ignorance of how things work.

Expensive items like alcohol are tagged because they are high value and easily stolen - the tag alerts us before you leave the store so we don't lose a high value item. With a voucher, until it goes through a checkout it is worth nothing more than any other piece of cardboard as it doesn't get activated until the payment has completed. Therefore, we do not need to tag it as pre-checkout it holds zero value so you're welcome to steal it but it will be worth nothing.

As someone who works on self scan occasionally, the process is that we only detag items after payment. Our general policy is that we wait until the end of your transaction to verify age restricted products (ours let's you scan and continue, it just flags your self scan to us as one that will need verification) and then take them to detag them as you are paying.

This is done for multiple reasons but mainly:

a) Payment - to ensure it has been paid for - whether you have intentionally or accidentally not paid (you'd be surprised how often people's cards will decline because they have tapped too many times and it needs chip and PIN) if a member of staff has to come to remove any tags after you have paid, we can ensure the transaction has actually completed and we aren't letting a lot of high value items leave the store unpaid for.

b) Efficiency - if I have to detag items after payment then I only have to come over once to take all of the tagged items to detag them enmass. Again you would be surprised how many people have multiple tagged items and expect you to just go back and forward to detag each item individually as they scan it. I will even tell people who scan a restricted item to carry on and then when they have finished shopping all I have to do is authorise their item on the screen and then, while they are paying, I can take the items to detag and by the time I have returned I can see the transaction has completed.

C) Extra opportunity for verification- if I come over at the end of a transaction I can immediately see which items have tags and take them to be detagged (when it's your job to see tagged items you get good at it). If I am also verifying the items then I can see if everything has been scanned - if there are 4 bottles of gin on the screen to be verified but 5 waiting to be detagged then I know one hasn't been scanned.

D) Security - If I detag everything I can see on your self scan scale but you still set off the security alarm when you leave the self scan area then I can alert security so that they can stop you (they are the only ones who can) and check that you haven't hidden a load of bottles of gin at the bottom of your bags that hasn't been paid for. If we have a good reason to believe it is a mistake/defective tag not detagging (eg you have an empty trolley, no handbag, small/minimal pockets for concealing items) then we can use our headset to alert security that they don't need to stop them and they can wave the customer through with apologies.

dollymuchymuchness · 25/03/2022 09:08

It happened to me in Asda. The way they do it is demeaning. It was a tag not removed by the checkout man. I don’t go to Asda these days.

Lhddujvf · 25/03/2022 09:14

@dollymuchymuchness

It happened to me in Asda. The way they do it is demeaning. It was a tag not removed by the checkout man. I don’t go to Asda these days.
Glad it's not just me then. It can be feel demeaning, but I guess there's a way of saying things and treating people like valued customers. Her tone of voice probably didn't help.
OP posts:
Seraphinesupport · 25/03/2022 09:15

the tags get removed once paid all the time. If someone has dont it any other way then they are going against the rules. Sainsburys works the same way.

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