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Share your dilemmas and get honest opinions from other Mumsnetters.

That the Gov & Post Office have been horrendous in the response to the Post Office scandal?

106 replies

FavouritePi · 20/02/2022 17:40

Listening to what happened on Radio 4 - people committed suicide, others imprisoned and gone bankrupt over shortfalls the Post Office had claimed were occuring but CEOs had been aware of a system issue years before. Compensation was then only menial in relation to how this has impacted people financially and mentally.

OP posts:
FiveShelties · 23/02/2022 09:28

@Polyanthus2

Many were Asian - I'm sure there was racism in this too
I am not sure there was racism, they appear to have treated everyone badly and still are by making sure compensation is not fully paid now. Although, I have no idea how you could compensate someone for the trauma of this.
ProfessorSlocombe · 23/02/2022 13:05

@FavouriteFortnight

Also don't forget that you have to pay for your board and lodging in prison out of your compensation. Presumably if you were imprisoned in a fancy jail you could end up owing money to the Home Office.

Sorry WHAT? Shock

Did you not know ?

People wrongly convicted are required to pay the Home Office for the cost of staying in prison out of any compensation awards.

Given how hard it is to get compensation for wrongful convictions now there is a possibility that you could end up owing the Home Office for your stay.

www.dailymail.co.uk/news/article-458006/Man-wrongly-jailed-years-charged-7-000-Home-Office-board-lodging.html

Instead, he was flabbergasted to learn the Home Office now intends to charge him nearly £7,000 for "board and lodging".

The money is for the cost of food and accommodation while he was behind bars, and will be deducted from whatever compensation he receives for wrongly imprisonment.

for example.

pigsDOfly · 23/02/2022 14:59

People wrongly convicted are required to pay the Home Office for the cost of staying in prison out of any compensation awards.

I didn't know this either.

That's bloody mad.

So if you're actually a criminal in the eyes of the law, you get to stay in the prison for nothing. However, if there's been a miscarriage of justice and it's later proved you're not guilty you have to compensate the Home Office for your stay.

Beggars belief.

JustinOtherdad · 23/02/2022 15:20

Not at all unreasonable, it's a national scandal and a gargantuan miscarriage if justice. The PO, Fujitsu and their auditors face massive failings to answer for.

Various actions by the offending parties constitute fraud, breaches of employment and contract law, and perverting the course of justice. Anyone who pursued these cases while misrepresenting facts deserves a prison sentence.

In case it's not clear, the whole thing angers and upsets me greatly.

PermanentTemporary · 23/02/2022 21:59

Finished the podcast. It's almost unbelievable how much the victims suffered and how hard they tried to jump through the hoops held with zero justification by the Post Office.

Gasp0deTheW0nderD0g · 26/11/2023 16:53

Polyanthus2 · 23/02/2022 08:59

Many were Asian - I'm sure there was racism in this too

I know this is an old thread but I've just been listening to the podcast for the first time. It's been updated several times and there are now 17 episodes. I am so angry about it all. I knew about this scandal before but the details are heartbreaking. At least five people caught up in it have killed themselves, IIRC, and many have died before having their convictions overturned or getting the paltry compensation for having their lives ruined.

Anyway, it now looks as if there was without any doubt at all a racist element to this. https://www.bbc.co.uk/news/uk-65730464 No words for this. Not even an ancient document that nobody had thought to get rid of. Introduced no more than 15 years ago! What possible explanation could there be for this racial profiling other than racism?

Also, I think it was a whistleblower from Fujitsu who said when calls from desperate postmasters came into the open plan office where the Horizon helpline staff worked it was common to hear the staff say 'I've got another Patel on the line!' and it was all a big laugh.

The guidance, which was reportedly published between 2008 and 2011, required investigators to give sub-postmasters under suspicion a number, according to their racial background. The numbered categories on the document include 'Chinese/Japanese types', 'Dark Skinned European Types' and 'Negroid Types' - an archaic and offensive term from the colonial era of the 1800s that refers to people of African descent. A Post Office spokesperson described it as a "historic document" but said the organisation did not tolerate racism "in any shape or form" and condemned the "abhorrent" language. "We fully support investigations into Post Office's past wrongdoings and believe the Horizon IT Inquiry will help ensure today's Post Office has the confidence of its Postmasters and the communities it supports," the spokesperson added. The document was discovered as part of a freedom of information request from a campaigner supporting the more than 700 branch managers who were prosecuted between 1999 and 2015 on theft, fraud and false accounting charges.

A stock image of a Post Office sign

Post Office used racist terms for sub-postmasters in official guidance

A document shows racist language was used to describe sub-postmasters being wrongly investigated.

https://www.bbc.co.uk/news/uk-65730464

WTF475878237NC · 26/11/2023 16:56

Unbelievable isn't it? And what's worst of all is the victims are STILL fighting for justice and compensation.

Gasp0deTheW0nderD0g · 26/11/2023 16:56

Oh yes, and then the Post Office just put the cherry on the top by awarding senior managers substantial bonuses for doing what they are legally required to do and giving evidence to the statutory inquiry.

https://www.bbc.co.uk/news/business-65963710

Post Office chief executive Nick Read

Post Office bosses told to repay mistaken bonuses

The money was paid for completing an Inquiry which still hasn't finished

https://www.bbc.co.uk/news/business-65963710

AgnesX · 26/11/2023 16:58

It beggars belief that noone thought to look closely at the software. The company that wrote the code should be hammered especially their management.

Gasp0deTheW0nderD0g · 26/11/2023 17:09

It does. Apparently the UK ambassador to Japan had a visit from the CEO of Fujitsu who pretty much threatened to close the UK subsidiary if the Horizon contract were to be cancelled. So many of those big IT contracts went very badly wrong. The senior staff at the PO knew that Fujitsu were having problems for years but signed it off and went live with it anyway. They seem to have done everything they could to prevent being open about this.

I don't think I could live with myself if I knew that a pregnant woman had gone to prison, leaving her young children and her husband behind, and given birth there because I had covered up the real reason her post office accounts wouldn't balance.

ProfessorSlocombe · 26/11/2023 18:52

Apparently the UK ambassador to Japan had a visit from the CEO of Fujitsu who pretty much threatened to close the UK subsidiary if the Horizon contract were to be cancelled.

So much for "taking back control" eh ?

jcyclops · 26/11/2023 22:45

ProfessorSlocombe · 26/11/2023 18:52

Apparently the UK ambassador to Japan had a visit from the CEO of Fujitsu who pretty much threatened to close the UK subsidiary if the Horizon contract were to be cancelled.

So much for "taking back control" eh ?

Perhaps you should look closely at when this happened and realise which government was responsible when the communication from Tokyo was received. That government was responsible for this for at least the following 12 years.

"In 1998, following a meeting between the British ambassador to Japan and Fujitsu executives, the British embassy in Tokyo wrote to the UK government warning it of serious economic repercussions, including UK job losses and reductions in trade, if Fujitsu’s software contract with the Post Office was cancelled."

ProfessorSlocombe · 27/11/2023 07:32

jcyclops · 26/11/2023 22:45

Perhaps you should look closely at when this happened and realise which government was responsible when the communication from Tokyo was received. That government was responsible for this for at least the following 12 years.

"In 1998, following a meeting between the British ambassador to Japan and Fujitsu executives, the British embassy in Tokyo wrote to the UK government warning it of serious economic repercussions, including UK job losses and reductions in trade, if Fujitsu’s software contract with the Post Office was cancelled."

That was exactly my point. We didn't have "control" then. And we don't now.

Because that is how international trade works.

Polyanthus2 · 27/11/2023 08:32

Can anyone explain why Fujitsu haven’t been sued for millions for denying there was a problem - I would have thought that money could have compensated the post office staff.

PowerTulle · 27/11/2023 09:00

The PO, Fujitsu and their auditors face massive failings to answer for

Good point about auditors. Isn’t this there actual job? Who audits the PO?

PowerTulle · 27/11/2023 09:01

*their

enchantedsquirrelwood · 27/11/2023 09:08

The whole thing is outrageous. Few people have covered themselves in glory in this sorry scenario except for a couple of MPs past and present (eg James Arbuthnot - there appeared to be a cluster of cases in his constituency and he was also aware of the "computers "can't" make a mistake after a Chinook helicopter crash in the 90s and RAF Odiham was in his constituency)) and the lawyers who fought hard (and are still fighting hard) for their clients.

But so many others - MPs who ignored their constituents, post office staff who simply lied (and should be prosecuted for contempt of court and perverting the course of justice), lawyers who lied or were negligent and should be subject to regulatory action, current judges who refuse to simply rescind the convictions...the list goes on.

Also - has anyone actually found the "missing" money yet?

If you've not read it, it's well worth reading Nick Wallis's book.

Fieldofbrokenpromises · 27/11/2023 09:12

ProfessorSlocombe · 27/11/2023 07:32

That was exactly my point. We didn't have "control" then. And we don't now.

Because that is how international trade works.

Except we could have control if the people in charge had any guts or decency. We didn’t have to accept being blackmailed - that was a choice.

RM, the government, and the courts are all scum on this.

Fieldofbrokenpromises · 27/11/2023 09:18

Private Eye deserves a mention for their coverage of Horizon and the Chinook crash

comfyoldcardi · 27/11/2023 09:29

pigsDOfly · 21/02/2022 15:07

@jcyclops

There is a lot of blame to go around. In some cases I am disgusted at the juries sitting in the criminal cases. Read this carefully and ask yourself if you were a juror and heard this, could you return a guilty verdict beyond reasonable doubt.

This quotation is from the judge's summing up in a 2010 case against a sub-postmaster:
“There is no direct evidence of her taking any money… She adamantly denies stealing. There is no CCTV evidence. There are no fingerprints or marked bank notes or anything of that kind. There is no evidence of her accumulating cash anywhere else or spending large sums of money or paying off debts, no evidence about her bank accounts at all. Nothing incriminating was found when her home was searched.”
The only evidence was a shortfall of cash compared to what the Post Office’s Horizon computer system said should have been in the branch.

The jury returned a guilty verdict, and the pregnant sub-postmaster was sentenced to 15-months for stealing £74,000

This whole situation is bizarre.

The judge in the above quote was clearly telling the jury not to convict. Why did they not listen?

The PO used this software and suddenly there seems to be an outbreak of thefts from previously honest post master and post mistresses.

Would any sensible person conclude that they'd sudden all conspired to steal from the PO, or would they take a careful look at the software?

All those people's time in prison, all those ruin lives, the powerlessness they must have felt. It just makes me so angry.

Where does it go from here?

When are the massive compensation pay outs going to be made? Obviously, nothing can really compensate them though.

And are the people who were responsible for destroying so many lives actually going to be held to account?

I worry about trial by jury for this reason. In theory it sounds like a good thing but there are some people who just aren't capable, yet they are given this huge responsibility.

Fieldofbrokenpromises · 27/11/2023 09:37

Sorry I meant PO not RM.

Fieldofbrokenpromises · 27/11/2023 09:39

Sadly, the case of the pregnant woman sent to prison does appear to be straightforward racism.

PowerTulle · 27/11/2023 10:43

Just answered my own question about auditors. They were told by PO that the IT system was solid, infallible, so only look for either human error or stealing. So they audited only on that basis. Idiots.

Fieldofbrokenpromises · 27/11/2023 10:59

The Post Office hired a forensic accountant who told them the system had a number of flaws. They buried his report.

ProfessorSlocombe · 27/11/2023 11:15

They were told by PO that the IT system was solid, infallible

That is actually an impossibility under laws of nature. I know there is a current thrust to redefine facts, but I wasn't aware it was retrospective.

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