I live in a second floor flat, no lift. I can't drive due to epilepsy and can't lift heavy items due to adhesions from major gynae surgery. So I get my shopping delivered.
So far so good.
When the pandemic hit the drivers started leaving the shopping downstairs and waiting for me to collect it and take it upstairs. Ok-ish, when it was in bags, although a bit of a strain. Now that it's in crates it's really hard. I have to crouch/bend over the crates to fill up my own bags which is really painful. I understand they don't want to get the covid, but this is really hard for me to do.
This morning was a particular low point. Half my key stuff was soaked with rain - sugar, flour, tea, biscuits. The driver said to they'd had to load up in the rain. Obviously as they were doing it directly into crates everything got really wet. In the other tray, a bottle of milk had leaked and it had went everywhere. So on the veggies, salad, everything, it is just unusable.
I wiped the things I could (obviously this takes time) but other things I've had to just throw away : I can't do anything with solidified sugar in a disintegrating bag, or with clumped wet tea, or with salad and herbs etc covered in milk.
AIBU to think that this is all unnecessary effort for a service that after all I am paying for and to wish that supermarkets would rethink?
I spoke with Tesco this morning and told them all this and they will refund the damaged items but I still have to go out and buy them. They also said that they would pass my comments on but I doubt anything will change. I just feel a bit fucked off.