AIBU to be fucked off with bagless deliveries?

[KillinMoon]

I live in a second floor flat, no lift. I can't drive due to epilepsy and can't lift heavy items due to adhesions from major gynae surgery. So I get my shopping delivered.

So far so good.

When the pandemic hit the drivers started leaving the shopping downstairs and waiting for me to collect it and take it upstairs. Ok-ish, when it was in bags, although a bit of a strain. Now that it's in crates it's really hard. I have to crouch/bend over the crates to fill up my own bags which is really painful. I understand they don't want to get the covid, but this is really hard for me to do.

This morning was a particular low point. Half my key stuff was soaked with rain - sugar, flour, tea, biscuits. The driver said to they'd had to load up in the rain. Obviously as they were doing it directly into crates everything got really wet. In the other tray, a bottle of milk had leaked and it had went everywhere. So on the veggies, salad, everything, it is just unusable.

I wiped the things I could (obviously this takes time) but other things I've had to just throw away : I can't do anything with solidified sugar in a disintegrating bag, or with clumped wet tea, or with salad and herbs etc covered in milk.

AIBU to think that this is all unnecessary effort for a service that after all I am paying for and to wish that supermarkets would rethink?

I spoke with Tesco this morning and told them all this and they will refund the damaged items but I still have to go out and buy them. They also said that they would pass my comments on but I doubt anything will change. I just feel a bit fucked off.

[quote KillinMoon]@LolaButt sometimes if it's a nice guy he'll bring it to the door, it's up to them what they want to do, there's no requirement to do so. That's the same for all the supermarket delivery services. Even then today it wouldn't have made a difference because the food was already ruined before it got to me, I mean it was wet and soaked in milk already, it had been sat outside the shop in crates and then got transported in the van which is when all the milk sloshed over everything. If even the milk had been in a bag that would have been less of an issue.[/quote]
You should have refused to accept it if it was ruined. Don't pay for stuff you can't use, but I'm sure you could wash milk off salad

I'd have sent it back if it arrived ruined/contaminated. Re the bag issue though ask the driver to move it on to bags for you

I shouldn't have to wash milk off salad though. I paid them £7 to deliver my food to me.

@liveforsummer there are no bags. It's a bagless delivery.

Tesco should deliver right to your door. I get a Tesco deliver weekly (also live on a second floor) and they do bring it up. I had to query it a couple of times, with the drivers but after explaining that I was unable to get downstairs to get them at the time they had no problems bringing them up to me.

I wouldn't want to wash milk off my salad. For a start it spoils quicker once washed, I only wash salad immediately before use but if you miss any it will start to smell and make other things do so in your salad drawer too.

I only now use Ocado and Iceland for this reason.
In the olden days when online shopping started, Tesco used to give you some crates, blue plastic with handles, then you swopped them back next delivery. That worked fine.
Loose stuff rolling around getting wet is not fine.
Aldi click and collect is particularly stupid, they swopped from decent biodegradable bags to ridiculous trolley liner things that collapse and rip and you basically have to pick your shopping up from floor of car park to get into car

[quote KillinMoon]@liveforsummer there are no bags. It's a bagless delivery.[/quote]
I know that, I mean bring bags down with you and ask driver to put the stuff in them. Explain you have health issues that make it difficult

The medical conditions you describe surely count as a disability - do they not have any arrangements that can be put in place for disabled customers, that wouldn't be ordinarily done? I think it is worth asking (not sure who to ask - the store manager? Tesco on Twitter?)

I've rung them previously and explained it all but they said it's at driver's discretion if they bring it up although they're told not to due to the covid and also that they don't do delivery with bags because it's better for the environment. Am thinking of switching to Iceland and maybe getting a veg delivery box service. Really this is becoming much more stressful and taking up more of my thoughts than it should.

I think it's terrible that supermarkets have just switched to bagless without any thought for how to accommodate their elderly and disabled customers. It's unacceptable. Where's the reasonable adjustments? There must be a solution that reduces disposable plastic usage while ensuring the needs of the elderly and disabled are met.

If I had food in the house I'd have refused the delivery and requested a replacement

I don’t have a disability as such, but I do have a bad back, and I find bending down difficult. Another reason I don’t want to have to get individual items out of crates which they always place on the floor

I am disabled (and shielding) and always get Tesco delivery driver to decant into my own bags outside. Only once was driver a bit grumpy but it still put me off a bit. Consequently am slowly changing to Ocado who deliver in bags here, after many Tesco years. I have emailed Tesco and there is no concession for disabled customers unfortunately. I would be happy to return bags as I do to Ocado.

Bag for life and ask for help moving it? Plastic bags are unnecessary and less efficient than reusable anyway

They shouldn’t be delivering spoiled items.
Nothing should be rolling around either, loose fruit & veg should be bagged.

I would make contact with the store your delivery comes out from.

@TooManyPJs

I think it's terrible that supermarkets have just switched to bagless without any thought for how to accommodate their elderly and disabled customers. It's unacceptable. Where's the reasonable adjustments? There must be a solution that reduces disposable plastic usage while ensuring the needs of the elderly and disabled are met.

Of course there is but they’ve decided not to use it. Or invest in alternatives.

@GuidingSpirit

Yes, this annoys me so much about tesco. DD is 8months now but when she was tiny, i was so annoyed at having to put her in the moses basket and faff about taking a few items at a time in and out of the house. Inevitably she would scream the whole time and it just made the whole thing so stressful. Ocado are much better but they have a habit at turning up early and ive nearly missed them more than once. Im sure it must annoy the drivers as well as it must take much longer to do their deliveries. Why cant they just bring back the tray liners so you can take a whole tray in at once?

why don't you get a large Ikea bag or a few bags for life and fill them? Crackers picking a few items to cary in at a time, the driver must think what the hell are you doing?

OP, I have a Tesco delivery to my mum's first floor flat and have put on the delivery instructions that she's elderly so needs the driver to bring it direct to her door. Could you say you're unable to carry the stuff upstairs for some reason (whether you are or not)? The drivers have a tall trolley thing which they bring the stacked crates up on and there has never been an issue. I can't bend so when I have a delivery I inform the driver of this and ask if they can keep the stack high, they are fine with this or they hold it whilst I take the stuff out.

I'm totally with you on the lack of bags, one of my crates this morning must have had a leakage of coke or something sticky (not from my order) on it so I had to wipe those items before I put them away .

That's the top and bottom of it. They want to be seen to reduce plastic but only in ways that impact their customers rather than themselves. There's still plenty of plastic on all the food I buy from them. Fgs those stupid bloody carrots and broccoli I bought that ended up covered in milk were in a plastic bag presumably so their staff could get a barcode on them and scan them.

All they want is the kudos of "bagless" so that nobody thinks tesco is bad for the environment. Plenty of people NEED bags. They deposited my disabled elderly FIL's shopping that I ordered on his doorstep, all just totally loose. Had they put it in bags, a carer could have brought it in taking just seconds. My mum has terminal cancer and can't let the delivery guy into her house. He can't leave bags outside as bags are not allowed. So again all shopping deposited on floor for my mum to bend down and get.

Shopping trolley plus bag for loose/light items?

Have you tried ocado? They’re using bags where i am

It’s all a con. It’s just cheaper for them.

@jytdtysrht that is awful. For people facing all the stress that the end of life journey brings to have to mess around with bags and deliveries & etc just so a CEO can congratulate themselves on how green they are, when they blatantly are not, is beyond stupid.