AIBU to be a little annoyed that the computer shop watched a series on my laptop?

[JetTail]

A couple of weeks ago I spilt a drink over my laptop. I dropped it into a computer repair shop. I collected it yesterday. They had asked for my password to access the laptop (it wouldn't turn on when I dropped it in).
When I collected it, the man showed that it was working and my browser opened up which has pages which open up automatically. I was a little concerned as 2 of the pages are my email accounts, one of which I use for day to day stuff and the other which I use for work related emails and financial emails. Nothing too traumatic that they might have found but they would have automatically been logged in and the other pages that automatically opens up are Facebook and Amazon.
However, today, I was looking for something to watch on Amazon Prime and found a series. Every episode has been watched.

AIBU to be fucking peeved that these fuckers obviously used my Prime account to watch a series?
It's one of these little phone/computer shops. Not a chain or anything.
I'm trying not to be annoyed and to tell myself that no harm was done and at least if they were watching some programmes (12 episodes), then they probably were not snooping through my emails.

@4thtimethecharm

This is unprofessional and unethical. You provide your password for a very limited aim, to get your device fixed, not as a free pass to then use your device for their own benefit. They need to understand unequivocally that this is not on. What other liberties would they feel free taking?

This. They’re supposedly a professional company who should be trustworthy with customers’ devices. Using a customer’s device and account to watch something is a breach of trust and unprofessional. I would definitely complain.

If they had open access to your email I’d be changing all the passwords for everywhere. You are far more trusting than I!

Stating the obvious but hope you’ve changed your Amazon and email passwords… (and everything else, to be honest).

I'd be annoyed too, fixing the laptop absolutely doesn't require doing any of that, I'd feel it was an invasion of privacy.

I’m always a bit shocked at how complacent MNers are about internet security.

‘No harm done’
‘You’re over-reacting’
‘Who cares’

The OP handed over her laptop, complete with saved passwords, access to email and paid apps with bank details in them. The shop took advantage and used her details. I think that’s actually pretty fucking concerning.

TBH I would be at least equally worried that they might have used it to access inappropriate content.

I’ve fixed computers and this is an ideal way of testing that it’s properly working - keeping it going for a few hours. yABVU.

That's strange, I've just done that and it's only showing the two episodes I've watched now today as being watched. But you could see when I went into the series, that every episode had been watched

My prime and Netflix have both shown highlighted before as if something has been watched but neither myself or Partner watched it and nobody else has access to it.

If it's not showing in your watched history and you're only basing it off the series being highlighted as watched - I would let it go, you're talking about complaining and leaving a negative review but you can't actually be sure that they watched the series - especially as it's not showing in your history so I'd think they haven't? Personally I'd be giving them the benefit of the doubt

@DGRossetti

Any half decent repair shop would not have needed a password to access the machine.

It goes downhill from there, really.

This.

You could have removed the hard drive and they would still have been able to repair it.

OP as they're tech experts who own their own business I would hazard a guess that they have their own devices and prime accounts if they wanted to watch a series. I highly doubt they were just waiting for a device to be dropped off so they could watch something.

Sounds more like an Amazon glitch. What a fuss over nothing.

So your Amazon was logged in? Have you checked to make sure no purchases have been made? I know it doesn't show your whole card details so they won't have been able to copy down your card details, hopefully you're not like me with a document on your laptop with all your card details written down

I would be pissed off with that and I'd also be pissed off that they handed it back not cleaned?! Surely that's a pretty major part of fixing whatever got wet and making sure it worked? And for £120!

It could have opened in a browser tab in the background and just played in a row without anyone actually watching.

@JetTail

They could have installed any sort of malware onto my laptop. If they're that dishonest, why not?

Exactly

I only have repair people come round so I can watch them work on it.

I would complain though.

@ThoseFestiveLights

I’ve fixed computers and this is an ideal way of testing that it’s properly working - keeping it going for a few hours. yABVU.

If this is normal, shouldn't they say so up front and ask what the customer would be okay with?

Also - 12 episodes to check it's okay?

You're being unreasonable lol.
No proof that they did it, you are just assuming and even go on to say it now shows only two episodes.
Could be an amazing glitch, could have played in the background without realIzing, especially if your sound is broken and other tabs open.

I doubt they watched it on purpose on your laptop though but if you are bothered just ask them. You don't need to 'complain' or be sick of complaining (you're doing that right now though).

Just ask them

Have you checked your browser history too?

I haven't tested this theory, but Amazon does say on their "Watch History" page that deleting from watch history only deletes it from that list, but the video will still appear in Prime. So it's possible they watched it (hence it indicates with the slider bar that each individual episode is already viewed in Prime) but they then deleted it from your Watch List so you wouldn't know, unless (as has happened) you stumbled upon the exact show they watched.

But without a date/time from Watch History you have no proof it was them, so....

It sounds like an glitch rather than the IT shop.

@ThoseFestiveLights

I’ve fixed computers and this is an ideal way of testing that it’s properly working - keeping it going for a few hours. yABVU.

Well you wouldn't get a job in my department. Where user data is treated seriously.

Even if you want to soak test a machine you still don't need the users credentials.

It should be computer security 101 that you never give our your password.

Ever.

Speaking purely for myself, even if the repair shop had my password (which they wouldn't as their asking would have been the prompt for me to take the job away from them) it would be useless as they don't have my additional authenticator.

I hope the OP had 2FA set up on all the accounts exposed in her profile when they logged in.

I noticed some time after staying in a holiday cottage where I’d watched Netflix that a lot of unfamiliar stuff was coming up on my “continue watching” list. I signed out of all my devices and changed my password. I do think it’s cheeky fuckery to use someone else’s account that they are paying for.

Change all your passwords, they will now potentially have them all and could access all your accounts in the futures

Complain, and leave them a bad review on Google Reviews

@SummerBluez

OP as they're tech experts who own their own business I would hazard a guess that they have their own devices and prime accounts if they wanted to watch a series. I highly doubt they were just waiting for a device to be dropped off so they could watch something.

Agree with this. DP worked for years as a technician for a repair place and thinks it's absolutely laughable to think they were just waiting for someone with a Prime account to drop a laptop in so they could binge it all in 12 hours.

If it isn't in your watch history, they haven't watched it. Let it go.