Ok. I think you’re missing the wider point here. Many of the reasons leading to poor care are inextricably linked to why staff feel burnt out.
Just read on the threads on here, at least half of the things people complain about relate to lack of care and humanity from staff, the way they speak to patients or don’t explain things. The lack of basic care. Not just clinical mistakes, but the way patients are made to feel.
99% of nhs staff aren’t horrible people. Many are so overburdened they simply don’t have the capacity to care like they should. Some days they might, some days they won’t. If so many staff weren’t so burnt out, they would be able to care better.
I don’t feel I was responsible for shitty stuff. I feel like I went above and beyond, and did my best within the system. If I was in the same job now and faced with the same workload, I don’t think I could have done any better. Nor could anyone else. I did what was humanly possible at the time.
For the record, all of this is said from the lens of receiving “poor” NHS care myself. I had a horrible birth, where mistakes were made, and a poorly baby. And had a horrendous time. Even tho I sustained a bladder injury, as they forgot to empty my bladder, I don’t blame the staff. They were doing their best within the system.