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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

to have been really cross with a jeweller?

67 replies

thegrowlygus · 29/12/2007 17:41

OK - my DH bought me a lovely and not inexpensive watch for Christmas. It was slightly too large and so we popped in today to have a couple of links taken out (from the shop he bought it from). The man refused because we didn't have the guarantee or proof of purchase and said that if I brought that he would do it. Otherwise he would charge me.

I went a bit shouty (DH left as he hates a "scene") (!) - admittedly not the best way to deal with things (only defence - teething 10 month old so I haven't had much sleep for about 5 nights) but I shouted at the bloke, said it was ridiculous, that they are the only shop in the area that stocks the damned watch anyway so where else did DH get it from? And, of course, the usual "I won't be shopping here anymore!" (not that I would've anyway as they have one lot of nice watches and the rest is tat).

So.

DH was mightily embarrassed, says that I was being unreasonable. The shouting wasn't my finest moment, but I really felt that they should've just taken the links out. It wasn't as though I was requesting a new strap or a refund or anything.

To prove to myself that I wasn't being unreasonable I called into Ernest Jones, explained that I needed a couple of links taking out. They were lovely, explained that they didn't stock my particular watch so didn't usually deal with watches they didn't stock, but had a look anyway. Took the links out, no charge, smiles all round. I even offered to pay and she said "no no - all part of the service". Clearly not all part of the service 2 doors down.

So I don't think I was BU but just wanted to have a winge about the miserable jewellers anyway.

OP posts:

NAB3wishesfor2008 · 29/12/2007 17:43

I can understand how you must have felt but once you started shouting there was no way he would have done it for you. Could you not have come back another day?

Good, though that it was done in the end.

I had to leave my engagement ring today as a claw has come right away and I was really sad to leave it behind. I can feel it isn't there.

cherryredretrochick · 29/12/2007 17:44

YANBU people have completley lost the ability to do anything for a customer without bloody money. I hate this attitude.

chocolatespiders · 29/12/2007 17:45

that is so wrong of the shop that they wouldnt do it for them>>> whats the atter with them

glad you got it sorted in the end though..

did you go and tell the other shop that a nicer shop person had done it for you>

pistachio · 29/12/2007 17:53

This reply has been deleted

Message withdrawn at poster's request.

NAB3wishesfor2008 · 29/12/2007 17:54

I agree. Always softly softly and calm. Appeal to their better nature.

Original poster

thegrowlygus · 29/12/2007 18:02

Yes - I shouldn't have shouted.

But he was a really weasely little man.

So deserved a shouting at

And yes, I did consider popping back in to say "The people in Ernest Jones are much better at customer relations than you lot, and I shall be spending my millions in there in the future!" but since I had left stating (loudly) that I would never set foot in there again, I felt going back was a bad move!!

OP posts:

QueenBhannae · 29/12/2007 18:07

No No you absolutely MUST go back (when customers are lurking) with the nicely fitted watch on and make another scene about how fabulous EJ is!

Elizabetth · 29/12/2007 18:17

YANBU, it's pathetic that he was more interested in wielding his tiny bit of power than he was in helping you and keeping a customer happy, and why should you have to suck up to him to get him to behave in a reasonable manner. Glad that the nice people at Ernest Jones helped you out.

crayon · 29/12/2007 18:19

Are you tall thegrowlygus? 'Weasley little men', in my experience, never do anything nice for tall women anyhow, so I don't think it matters whether you shouted or not.

All my worse customer relations/work experiences have been with weasley little men!

Original poster

thegrowlygus · 29/12/2007 18:41

I'm not especially tall, Crayon. But then, he was exceptionally short. And showing off for his pimply little saturday girl. Who would do better getting a saturday job at Ernest Jones!

OP posts:

pirategirl · 29/12/2007 18:51

totally agree with the precious attitude these days.

I bought to pots of double cream form somerfield, the one the only supermarket in my town, and they were somerfield's own.

they were off, so emptied pots down sink this morning ( use by date was 31st dec) and thought sosd it I am taking themback, thats two quid to me.

the woman asked me for a receipt pmsl!!

i sternly said 'no' of course I havent, I bought them with a stack of other goods on xmas eve. They are your own brand, and the next nearest somerfield is about 20 miles away.

She tutted and sais i could have my refund.

silly cow, as if I chose to take back 2 empty pots.

LazyLinePainterJane · 29/12/2007 19:39

Did you not stop to think that the people at Ernest Jones were nice to you because you were nice to them? Because you didn't shout at them?

differentYearbutthesamecack · 29/12/2007 19:51

This reply has been deleted

Message withdrawn at poster's request.

FiveRustyRings · 29/12/2007 20:00

Why is it apparently OK to make fun of exceptionally short guys?

mum of short DS

differentYearbutthesamecack · 29/12/2007 20:24

This reply has been deleted

Message withdrawn at poster's request.

fireflyfairy2 · 29/12/2007 20:25

I don't think that's what's happening at all FRR.

FiveRustyRings · 29/12/2007 20:29

Sorry differentYear that wasn't aimed at you. It was the comments about 'weaselly little men' that annoyed me.
I am fed up with people making comments like this & then just saying 'oh it's only a joke' - it's not a joke when it's your son they are talking about.

Scotia · 29/12/2007 20:38

Why didn't you just take the receipt with you? I agree with your dh. There's no excuse for being abusive (as you freely admit you were) to the jeweller.

crayon · 29/12/2007 22:00

FiveRustyRings - sorry - it's not OK . It was the 'weasly' that got me.

As a tall woman, I genuinely am treated differently by a certain sort of short man (weasly) than I am by other men and women, and have had some really unpleasant experiences working for them. I get on well with non-weasly short men & most tall/medium men(not trying to be flippant here, but no amount of editing this sentence seems to be really conveying what I am trying to).

FiveRustyRings · 29/12/2007 22:16

I don't think you have to be short to be weaselley, so I just thought the short was irrelevant.

Sorry to be snarky about it - it's just that everyone thinks it's such an unimportant thing - and it probably is unless you've been hearing remarks like that - even from supposed friends- all your life. It's the one thing DS is sensitive about & the one thing he can't change.

Original poster

thegrowlygus · 29/12/2007 22:30

No no - the "short" was descriptive as he was short (a bit taller than me and I am a shortie!) and the weasly was descriptive too really. He was weasly. Not making fun of short men at all. I am too short myself to start on that!

And in answer to LLPJane - I said the same to both shop people before I started shouting in the first place. I think the other thing that got my goat to start with in the first shop was the way he was handling my watch - as though it were a piece of dirt I had given him off my shoe as he said "weelllll - have you got your guarentee?" in his weasly voice. (descriptive) (not that I know what a weasel talks like to be fair).

The woman in EJ said immediately - "we don't do all watches but lets have a look" - she was immediately engaging and interested in my custom. Whereas the man just kept repeating "I need your proof of purchase/guarentee" sort of exchanging what he needed each time.

Anyway. I wasn't abusive in terms of what I said just the volume. What I said was the 'usual' annoyed customer rant "well, if you think I shall be shopping here again...etc etc etc" And I honestly didn't think they would need a receipt to take out a couple of links.

Of course about half an hour later my DH found the receipt in his wallet after all, so I could've bypassed the whole shenanigan. (note - when man asked for guarentee/proof of purchase I did say to DH - 'have you got it?' and he just looked a bit blank.)

Hence. All DHs fault afterall.

OP posts:

mylovelymonster · 29/12/2007 22:41

hey growly - forget it. Probably did you good to let off some steam and the guy deserved it. Good luck with the teething x

amytheearwaxbanisher · 29/12/2007 22:52

ynbu misserable sods put it behind you

edam · 29/12/2007 22:53

First jeweller clearly a miserable git. I've had to have links taken out and put back into my lovely watch (expensive present from dh) a few times - my wrists are bigger in summer than in winter, it seems. I go back to the shop that sold it but no-one has ever asked me for a receipt and they've never charged me, either.

I was sneered at by a (different) jeweller when I took my eternity ring in to be re-sized, though - he was very disparaging because it is continental platinum, not as pure as the UK standard. Nasty little Herbert.

ThrowbackTo07 · 10/11/2022 23:35

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This has been deleted by MNHQ for breaking our Talk Guidelines.

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