OK - my DH bought me a lovely and not inexpensive watch for Christmas. It was slightly too large and so we popped in today to have a couple of links taken out (from the shop he bought it from). The man refused because we didn't have the guarantee or proof of purchase and said that if I brought that he would do it. Otherwise he would charge me.
I went a bit shouty (DH left as he hates a "scene") (!) - admittedly not the best way to deal with things (only defence - teething 10 month old so I haven't had much sleep for about 5 nights) but I shouted at the bloke, said it was ridiculous, that they are the only shop in the area that stocks the damned watch anyway so where else did DH get it from? And, of course, the usual "I won't be shopping here anymore!" (not that I would've anyway as they have one lot of nice watches and the rest is tat).
So.
DH was mightily embarrassed, says that I was being unreasonable. The shouting wasn't my finest moment, but I really felt that they should've just taken the links out. It wasn't as though I was requesting a new strap or a refund or anything.
To prove to myself that I wasn't being unreasonable I called into Ernest Jones, explained that I needed a couple of links taking out. They were lovely, explained that they didn't stock my particular watch so didn't usually deal with watches they didn't stock, but had a look anyway. Took the links out, no charge, smiles all round. I even offered to pay and she said "no no - all part of the service". Clearly not all part of the service 2 doors down.
So I don't think I was BU but just wanted to have a winge about the miserable jewellers anyway.