I will never EVER use this company again!
They lost my parcel worth £35.
Their insurance cover is a paltry £20. BUT even with that it is LITERALLY impossible to claim!!!!
There’s nothing on their website about claiming. Their own!!! tracking numbers are not accepted when trying to make a query! If you get through digitally you just get a “this parcel has not been delivered yet” automated message. Two weeks after it went missing. I tried to contact them through Resolver to get a claim form link - they sent one that doesn’t work. The next time it was just a link to their general website where it is impossible to make a claim from.
These people are really scammers.
Please be aware if you use them, there is a good chance they will lose your parcel and on top of that you will NEVER be able to make a claim, short of writing to the CEO. Even then?
Just sharing information. Have a nice day.
(And don’t ruin it by using these cowboys).