Ordered some new clothes from Zara, they got delivered at 9.30am according to yodel, but I was home then and nobody rang the doorbell or knocked on the door. I didn't get the email saying they had been delivered until 5.30pm that night and when I went straight out then to get it the box had been left just in my back garden, not in the empty wheely bin, or under the chairs, on the decking etc. There were multiple places it could of been kept dry, but it was just left on the patio and it rained all day and the entire box was soaking, the clothes were loose inside the box, not in a bag and both them and the tissue they were wrapped in up were completely soaked through, like I could ring the clothes out they were that wet.
I messaged Zara who were really apologetic and offered a refund or a replacement, but said if I want a refund I need to return the clothes to them. By the time I've returned them and received new ones I could of dried the original, the issue was the fact they weren't protected by the packaging or the delivery company. I said as much so they asked if to apologise for the inconvenience they offered to replace them, so I said yes. Then the next day I get an email that the replacement has been dispatched and to please return the faulty items to us within 7 days. I didn't realise this is what was arranged and I said no, I don't have a box to send them back in and the issue is the fact I received them soaking wet. They apologised and said if I want to keep my original order please return the replacement order they have posted out instead, but they need one of the orders returned to them.
I don't want to have to return anything! I live rurally and can't be arsed to have to get a bus to the nearest post office, pregnant with a toddler in tow and sort out their issue! All I wanted was a partial refund of atleast my postage.. they never offered that and only said refund if I return or a replacement, I thought well I'll just get a replacement as it's better than nothing. AIBU to not return it? Or say they can arrange a collection if that's what they want?