I ordered some bits from an online retailer over a week ago, the delivery said it was due Monday but actually ended up being delivered early on the Saturday when I wasn’t in, when I came home there was nothing delivered (I don’t have a safe place to leave any items but I checked bins/ garden anyway) I’ve asked my neighbours both have said they don’t have anything, I contacted the company on Tuesday who said they would investigate and get back to me, having not heard anything I contacted them again today to be told they first had no record of me contacting them... then When I insisted I did she told me actually she could find that I did contact them (funny that) she told me they had investigated and decided the items were delivered, despite no signature, no picture and the fact I wasn’t in, I can only assume they were left outside, she told me they decided they were left and I have to fill in a form she will email me, I’ve looked at the form and it mentioned a police investigation?! All sounds very strange never had this before over a missing item and the police don’t even come out for real crime! What should I do as they were insisting that it was left at my door, am I better off opening a dispute with me bank?