To think Amazon should deliver on the agreed day?

[dabbydeedoo]

I ordered a bunch of stuff from Amazon and set the delivery day to tomorrow, on purpose, because today is a really busy day. I got a dispatch notification for half of it last night saying it was arriving today and I changed the delivery to tomorrow, because that's when the main item is arriving and I wanted it all together, not in dribs and drabs, as that's the point of having an 'Amazon Day', isn't it?

Guess what - just got a notification that the main item is arriving today. No option to delay it, no prior dispatch notification which would have let me change it, nothing. So now I have to accommodate this delivery AND a bunch of stuff coming tomorrow that would have also come today if I hadn't changed it!

What an absolute pain in the arse...how are they not obliged to deliver on the day they say they will?

@Doomscrolling

Given the absolute chaos Brexit plus C-19 has caused for the haulage and delivery industries, I think we should be cut them some slack. We are so many drivers short - and with such delays on goods arriving - that accepting there will be some disruption in home deliveries seems reasonable.

This isn’t because of the delivery people though. It’s amazons fault.

@Shouldershrugger

You are given the option to change delivery dates before you submit the payment page

And they still change the delivery day after you've paid. I get messages saying 'your package will be delivered on Friday' (as planned, for example) on Wednesday night. 12.30pm Thursday, I get messages saying 'Your package will be delivered today between 2.30 and 4.30pm'. I didn't order it for today. I ordered it for my day off. So when I then get an angry courier phoning me at work to ask where I am as he's banging on my door and there isn't a safe place to leave anything, I'm not impressed at all.

@NeverDropYourMooncup yes, it's amazing how they get miffed at you for daring not to be home 24/7! It's stressful getting that text to say it's been delivered when you're not there and wondering where the hell they left it. Especially when it says 'handed to resident' and then you're wondering whether they delivered it to a random neighbour (without permission) or delivered to the wrong flat or building entirely. I once ordered a new Kindle that got posted through someone else's door.

I try to be understanding with small businesses and delivery drivers, but YANBU in this case. I find Amazon particularly bad for this - I have a monthly subscription for cat food with them and it always arrives on a random day (not the date they themselves show in my account). Mostly it works out OK as Amazon deliveries tend to come late in the day in my area so I'm usually back even if I've been out.

Even worse when it arrives in five separate parcels when you've specifically tried to order everything together to arrive on the same day...

Delays are common with online ordering, don't do it if you don't want to take the risk.

And I'm sure you will find somewhere in the terms and conditions all delivery dates provided cant be guaranteed

@Cas112

Delays are common with online ordering, don't do it if you don't want to take the risk.

And I'm sure you will find somewhere in the terms and conditions all delivery dates provided cant be guaranteed

It's not about delays. It's about promising to deliver everything together on your Amazon Day (which is literally an entire thing THEY choose to offer) and then randomly delivering in dribs and drabs whenever it suits them. They choose to do that.