Photographer not giving us newborn pics?

[Summerfriday]

My daughter is now nearly 5 months old,
When i was pregnant i saw someone on FB recommend a photographer for a maternity shoot - i enquired, no problems at all getting my images back.

When we had the baby the photographer reached out to me and asked if we'd like to have a newborn shoot and we took on the offer as we were happy with the maternity images.

Not long after the shoot she got pregnant and i could see that she was in and out of hospital so didn't want to bother her but then a few more months down the line she was advertising photoshoots and posting photos she's recently taken so i asked her if i could have mine.

6 times now shes said shell get them back to me on certain date and there's always a excuse

1. her files had a virus so they wasn't sending.
2. her child was poorly (fair enough)
3. located the images but needed time to edit them 4)social media had been hacked 5&6) send the images but they were someone elses baby!!!

I've messaged her how unprofessional she's being as shes got a baby on the way and how would she feel in our position. Precious memories we can't get back and then she agrees and then swears she'll send them over then.... we never get them.

My partner said to leave it now and its obvious she's lost them but i cant let it go until i know for sure.

Where do i stand with this? Probably no Where as i didnt sign anything second time around but i wondered if you helpful people could give me some advice please

Have you paid for them?

It’s not clear from your post if you paid to have the new born shoot or if it was free of charge for her portfolio for example. If you paid follow it up, if not I’d walk away as she has obviously lost the files (perhaps a damaged memory card forexample)

She’s lost them. Unless you’ve given her money you’ll have to let it go.

She’s lost them. Ask for your money back.

Have you tried saying 'If you have lost the images, can you please just say so, and save us all the bother'.

If she’s lost them, she’s lost them. Not good but not much she can do about it. She does need to ‘fess up and refund (if you paid for them) though.

Message to say 'As you have not been able to send us our pictures, we assume you have lost them. Please send us a refund ASAP.'

Yeah, sounds like she's lost them. Ask for your money back if you paid.

Did you already pay her? If so follow it up. Just ask outright if she's lost them.

Just ask for a refund

Yes sorry we paid for them.
Not about the refund though it's about trusting her with those special moments for her then to let us down!

She’s lost them. Ask for a refund if you have paid or let it go if you haven’t.

@Summerfriday

Yes sorry we paid for them. Not about the refund though it's about trusting her with those special moments for her then to let us down!

I completely get this and it may be the first time it’s ever happened to her and she doesn’t know how to handle it.

I think you need to contact her and just tell her to be honest and tell you what is going on. Does sound like she's lost them unfortunately and I know you must be gutted but if they can't be recovered then there isn't much that can be done. As others have said, did you pay for them?

I would go book a professional with good reviews for a family photoshoot now. I know it isn't newborn, but you can get some brilliant photos of a young baby, I have some of my son at 1 year and they are just as precious as my other child's newborn shoot.

Oh no OP I'd be so upset as obviously if they're lost those images of your newborn can't be recreated at 5 months!

Sorry cross post, definitely don't let it go until you get your money back.

Get a refund.

But no need to bang on about 'precious memories'. Your memories are in your head, or in your own photos, in your anecdotes and recollections. You don't need some Facebook scatterbrain to sell you 'precious memories'.

She's clearly lost them / accidentally deleted them and can't admit it. Just ask for a refund.

So if a refund is beside the point for you, are you looking for an apology? Compensation of some kind?

@bubblecoffee i just want her to admit it as she always apologises when i message her and then yet again gives me a false day that she'll get them to me by. I've asked her just to tell me if shes lost them but she says she hasnt she just needs to send them over or edit them! i think I'll just let it go. My partner messaged her and she sent him pics of her laptop sending the files but never got them! I suppose i should give up x

I’d say too that she lost them.
It might well be that when she was ill, she did some mistakes and deleted files/forgot she hadn’t send to you/mixed them up.
She might well have had a big issue with a virus and ended up loosing some files too,
I’d also say she doesn’t to admit to it (maybe because she feels awful, who knows).

But I’d let it go.
I don’t think you’ll have those photos.
But I would remeber that you probably have many other photos (you must have taken some!) so they were the only memory you have.

Are you going to push her for a refund OP?

Have you reminded her of the exact date and time of the shoot? That should help her figure out which ones are yours if she's frantically looking through pics trying to figure out which ones are yours.

I think you need a deadline. Hi x, I've been waiting a very long time for my baby pics now, if I don't receive them by x date then I would like a full refund please. Thanks x.

I'd request a refund! Don't give up.