Photographer not giving us newborn pics?

[Summerfriday]

My daughter is now nearly 5 months old,
When i was pregnant i saw someone on FB recommend a photographer for a maternity shoot - i enquired, no problems at all getting my images back.

When we had the baby the photographer reached out to me and asked if we'd like to have a newborn shoot and we took on the offer as we were happy with the maternity images.

Not long after the shoot she got pregnant and i could see that she was in and out of hospital so didn't want to bother her but then a few more months down the line she was advertising photoshoots and posting photos she's recently taken so i asked her if i could have mine.

6 times now shes said shell get them back to me on certain date and there's always a excuse

1. her files had a virus so they wasn't sending.
2. her child was poorly (fair enough)
3. located the images but needed time to edit them 4)social media had been hacked 5&6) send the images but they were someone elses baby!!!

I've messaged her how unprofessional she's being as shes got a baby on the way and how would she feel in our position. Precious memories we can't get back and then she agrees and then swears she'll send them over then.... we never get them.

My partner said to leave it now and its obvious she's lost them but i cant let it go until i know for sure.

Where do i stand with this? Probably no Where as i didnt sign anything second time around but i wondered if you helpful people could give me some advice please

[quote Summerfriday]@notacooldad her studio was her home and if i go around i can imagine she'll have me for harrasing her or something silly. Ive messaged her on her personal sm and the mesages get blanked. Look like ill have to go small claims court. Thanks for your reply[/quote]
OP - just seen the updates. Definitely go round to her home address. You will not be harassing her as you haven't received the photos you paid for nor a refund. Go via the small claims court too.

Sounds as if she has a bad business model or something has happened with her business if others are also having the same problems as you, but that is none your issue and you have paid for a service which you should either get, or get a refund. Not her giving you the run around and/or no refund.

OP
Please let us know what happens when you do take it further, please!

@INeedNewShoes

This reminds me of the long-running thread about a wedding photographer who had let multiple couples down by never supplying the photos.

Wonder if it's the same person set up under a new name/speciality!

I remember that. I wonder if anything ever came of it. That woman was awful