Bit of a long one.
I run an animal charity abroad. We have a lot of kittens to rehome. It's been a bad year.
People look at our FB page. All animals are in foster. Majority of people choose from photos.
A woman calls. She wants a grey, three-month-old male. She fills in the questionnaire. All good.
I don't have that exact kitten. Two weeks later, one arrives.
She lives 400 km away. I explain that the kitten is chipped and has had first vaccines, but as she is so far away and can't use my vet for the castration (normally included in the fee), I'd drop the adoption fee to 60 EUR from 90 EUR, but she'd have to give me a cheque for 200 EUR which I wouldn't cash, but would return as soon as he's had the snip. She also wanted me to meet her halfway to drop him off (400 km round trip). I'm a single mum. And a volunteer. Nobody gets paid in the organisation.
Well, she lost it. She said she didn't know how I had the nerve to ask for money when there were thousands of kittens going for free. She called me an "expat twat". So I told her she was rude and blocked her. She's also an "expat".
She the left a message on my phone saying she was going to "beat the living shit out of me" and that I was a "fucking bitch" and a "fucking old cunt".
So, what am I missing here? It just seems so weird to have this reaction. Do people not expect adoption fees? I thought it was standard. It's written on our page. Maybe not obviously enough though.