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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Takeaway gave wrong order

35 replies

spottymouse · 19/09/2021 19:59

If you ordered food and had specifically said no dairy or meat/egg/fish/nuts (or whatever....something you couldn't have because of ethic/religious/allergy) and your food had it in what would you do?

(Takeaway and too far to drive to take the food back)

OP posts:
Lsjdjfjdh · 19/09/2021 20:00

Like any other problem I'd have with a takeaway -ring them?

Lockheart · 19/09/2021 20:01

Call the takeaway?

WiddlinDiddlin · 19/09/2021 20:03

Ring them, ask them to replace it and take away the incorrect one.

Happened here a few months back, ordered a paneer based curry, got a chicken one. I don't eat chicken, so I called and they sent out a driver with the right curry and he took back the wrong one (they just bin it, but they take it back to stop folk claiming they got the wrong thing and then getting an extra thing free).

Gncq · 19/09/2021 20:04

Ring them and ask for replacement meal or refund!

MrsPelligrinoPetrichor · 19/09/2021 20:05

I'd kick up an almighty fuss, and ring immediately. It's really serious.

MrsR87 · 19/09/2021 20:06

I’d call them and explain and expect them to deliver the correct meal to me.

Original poster
spottymouse · 19/09/2021 20:09

I called and told them just to be sure it doesn't happen to anyone else. We live too far away to drive back, I'm not happy about it but have accepted it's one of those things (that hopefully rarely happens). DP thinks it's really bad as if it was a severe allergy and hadn't been noticed it could've been very serious, I agree but not sure what more can be done than letting them know- which I have. Just wondering other people's thoughts are.

OP posts:
Hont1986 · 19/09/2021 20:10

I always check it in the car, just in case.

Annoyedanddissapointed · 19/09/2021 20:11

Log it with 101!

Joking. Seriously, there is really not much else go be done after letting them know and wanting refund.

AdobeWanKenobi · 19/09/2021 20:11

Two men have been found guilty of the manslaughter of a 15-year-old girl who suffered an allergic reaction to a takeaway meal

www.bbc.co.uk/news/uk-england-45994891

I'd play merry hell OP.

Annoyedanddissapointed · 19/09/2021 20:12

I'd play merry hell OP.

How?

user1471517900 · 19/09/2021 20:15

You got them to come back with the right meal didn't you OP?

NotAnotherPushyMum · 19/09/2021 20:16

I think if it’s an actual allergy and you can prove you told them about it then there is somewhere to report it to - but helpfully I can’t remember who it is!! Food standards people maybe?

Twatterati · 19/09/2021 20:39

I think it can be reported to the council the takeaway is in. The council do the Food Hygiene certification (visiting the premises to check everything) so it probably is worth letting them know, as a precaution to protect someone with a serious allergy. As PP have highlighted, people have died as a result of mix-ups like this.

MargotMoon · 19/09/2021 20:41

I'd probably go on Mumsnet and ask a load of strangers instead of just phoning them to sort it out

Peanutsandchilli · 19/09/2021 20:48

Phone them, but if I had a serious allergy then I probably wouldn't be eating unknown food from a takeaway.

BrownEyedSquirrel · 19/09/2021 20:54

I am dairy free and ordered a vegan cheese pizza with pepperoni from Papa John's (fully appreciate it is a bit of a weird request).
DP ordered a regular cheese pizza.
Both pizzas brought out were regualr cheese and DP noticed right away.
They apologised and gave both for free!
It does really upset me though as DS has multiple life threatening food allergies and it just highlights how he'll likely never be able to get a takeaway :(

SirGawain · 19/09/2021 20:56

@Peanutsandchilli

Phone them, but if I had a serious allergy then I probably wouldn't be eating unknown food from a takeaway.
This ^^^
privateinfo · 19/09/2021 20:59

A serious allergy I'd be calling environmental health or food standards whichever deals with this.

ArtfulScreamer · 19/09/2021 20:59

@Annoyedanddissapointed

Log it with 101!

Joking. Seriously, there is really not much else go be done after letting them know and wanting refund.

@Annoyedanddissapointed I used to work in a Police Control Room and once had a chap ring 999 to complain that the takeaway had delivered a prawn chowmein instead of a plain chowmein (probably misheard when he placed his order) and his wife didn't like prawns (no allergy issues).
Annoyedanddissapointed · 19/09/2021 21:02

@ArtfulScreamer I really beleive you! I worked with customers and absolutely can kmagine that situation...

MrsSkylerWhite · 19/09/2021 21:03

Phone them.

Forget the reasons, just poor service.

PieonaBarm · 19/09/2021 21:05

Did you get two chicken kebabs and two portions of curly fries instead? Mine seems to be missing in action??!

DrinkFeckArseBrick · 19/09/2021 21:16

You can report here www.food.gov.uk/contact/consumers/report-problem/report-a-food-safety-or-hygiene-issue

You were lucky and noticed but it could kill someone else

WiddlinDiddlin · 19/09/2021 21:38

@BrownEyedSquirrel

I am dairy free and ordered a vegan cheese pizza with pepperoni from Papa John's (fully appreciate it is a bit of a weird request). DP ordered a regular cheese pizza. Both pizzas brought out were regualr cheese and DP noticed right away. They apologised and gave both for free! It does really upset me though as DS has multiple life threatening food allergies and it just highlights how he'll likely never be able to get a takeaway :(
Papa Johns appear AWFUL for this, I've ordered vegan stuff from them that wasn't, so has my friend (200 miles away so not same branch), and looking up reviews it seems they do this regularly and don't seem to care enough to change their kitchen procedures to stop it happening so often.