Takeaway gave wrong order

[spottymouse]

If you ordered food and had specifically said no dairy or meat/egg/fish/nuts (or whatever....something you couldn't have because of ethic/religious/allergy) and your food had it in what would you do?

(Takeaway and too far to drive to take the food back)

@spottymouse

If you ordered food and had specifically said no dairy or meat/egg/fish/nuts (or whatever....something you couldn't have because of ethic/religious/allergy) and your food had it in what would you do?

(Takeaway and too far to drive to take the food back)

I would ring the and ask them to bring the correct order. Surely that's the obvious answer that no one from MN really needs to tell you

I would post about it to a group of people who aren’t affected, and don’t care and can’t help.

I really appreciate the seriousness of the problem and the attempts to improve the standards around allergies in food businesses. But I don't think there will ever be a time that no orders get mixed up or no member of staff makes a mistake. I think your wanting to know how they will improve their procedures is a fair question, you never know it might raise their awareness.

@Bootikin

I would post about it to a group of people who aren’t affected, and don’t care and can’t help.

Yet you care enough to use your time towards a negative and unnecessary reply?

A lot of things posted on here wouldn't affect others and it's probably not something they would "care" about yet this website is for sharing opinions and advice, right?

How did people survive before they could ask MN the most basic of questions?

I really don’t understand why people with serious allergies order food when they really cannot guarantee how it was prepared.

I feel the same @Dancingbea

"it could kill someone else" - right, so that's down to letting a busy takeaway handle a blithe request at no nuts (without saying "it could KILL me! Please please confirm upon delivery") and leaving it in their hands. Really strange.... Doubt if it's life threatening you would really just call a takeaway and leave it to possible human error. Takeaways are not compulsory.

It depends on what the request was - if it was an order of vegetarian dishes and they accidentally sent meat then they should refund or send out replacements. If you verbally asked them to alter the ingredients in a dish then it's more difficult to judge - in an ideal world they can leave prawns out of the special fried rice but why order it if you can't/won't eat one of the ingredients. Many takeaways and restaurants have a disclaimer that they cannot guarantee any dish to be free from anything due to the tiny kitchens

I would make contact with the takeaway in every instance of the wrong thing being delivered but my reaction would entirely depend on what was actually wrong.

The total wrong dish (eg a pepperoni pizza delivered when you ordered a hawaiian) I'd call them on the assumption the delivery driver just mixed up two orders and would expect either a refund or replacement.

A dish that was requested with a preferencr modification that hadn't been applied (eg veggie pizza without onions turning up with onions in) again, call the takeaway to let them know and find our where the mixup happened (eg if you ordered through a third party app and your modification request wasn't added to the order notes so they didn't realise vs calling directly and the order taker just being careless in not writing it down) Depending in how easy the modification is to adjust - eg the difference between picking off a few onions vs a tomato base when it should have been BBQ - would depend on whether I asked for a new order to be sent out.

If it was an allergy then I would have discussed this with the takeaway when ordering. A lot of takeaways won't guarantee no cross contamination so if it was an allergy, especially if it is a serious allergy, then I would be very reluctant to order from somewhere that didn't have clear allergy information that the staff are knowledgeable of. If the allergy was discussed and they agreed that they could accommodate it but it still turned up with the allergen in, then I would be calling the takeaway to kick up a huge fuss.

@spottymouse

If you ordered food and had specifically said no dairy or meat/egg/fish/nuts (or whatever....something you couldn't have because of ethic/religious/allergy) and your food had it in what would you do?

(Takeaway and too far to drive to take the food back)

Report it to your council. They will have procedures in place for stuff like this somewhere