To return my foundation

[LaVieEstBelle159]

My current Estée Lauder DW is ageing me and so decided to drive 130 mile round trip to Boots in the mall to treat myself to a new more youthful foundation.

Went to Chanel and explained what I didn't want. She tried me with a BB cream (too light) and a Sublimage Le Teint which on first application seemed great.

She gave me all the flattery. I (stupidly) assumed it would cost about £40-£50 and when I paid, it was £105!! For a foundation. I was so shocked, I just paid it.

I feel upset because she actually didn't give me other Chanel foundation options only these - one she knew I wouldn't like and one that was very expensive. I said I didn't want a cakey look and I presumed there were no other options. When I went online later, I saw Chanel sell a few other foundation ranges in the prices I had expected.

The Sublimage is awful, after 2 hours, I look as though I've been frying chips in a sauna and for peri-menopausal, it's not a good look. It also makes my eye and lip makeup disappear and accentuates my pigmentation.

AIBU to take it back and say I was missold? Would really appreciate any comments please.

I telephoned Chanel customer service and explained what had happened. She asked questions and apologised that I had not been offered the full range as the Sublimage would not be suitable for my skin type (ie I should not look that shiny after 2 hours) and coverage needs.

She was very helpful and is issuing a returns note plus credit to spend with Chanel. Together with recommendations on the foundations that would be suitable.

Thank you for your help and suggestions everyone.

But do you want a £100 credit with Chanel? I would be going for a refund from Boots as you’ve been missold but appreciate it’s a long car journey.

Did you use a primer before you put it on, OP?

I find a primer beneath makes a huge difference. I was using Benefit Porefessional, but discovered that the Revolution Pro pore perfecting primer is every bit as good and a fraction of the price.

Mind you, Chanel make-up really doesn't seem to agree with my skin. It tends to make it break out and dry out. Quite how it manages to do both, I have no idea.

Well done for getting that sorted

@LaVieEstBelle159

I telephoned Chanel customer service and explained what had happened. She asked questions and apologised that I had not been offered the full range as the Sublimage would not be suitable for my skin type (ie I should not look that shiny after 2 hours) and coverage needs.

She was very helpful and is issuing a returns note plus credit to spend with Chanel. Together with recommendations on the foundations that would be suitable.

Thank you for your help and suggestions everyone.

Does that mean you're getting a refund plus credit, or that the refund is Chanel credit?

@girlmom21 its £105 credit to spend with Chanel once I return the foundation.

@LaVieEstBelle159
That’s great
You can buy some nice perfume maybe with the credit
Glad it got resolved I too would be upset at potentially losing £105 !
💄

Not rtft but Vitalumiereniw is lovely about about £35 ish. It’s medium coverage and you’ll never look like you worked in a chip shop.

Why are they only offering credit when boots policy on make up is that they will refund? If you're happy taking credit then that's your choice but it's a bit galling that they'll only give you credit when the boots store policy says otherwise.