I started using a window cleaner a couple of months ago on a bi monthly basis.. There's been issues on both occasions they have come and the window cleaner I've dealt with is quite patronising and a bit rude. I sent a polite message saying after two cleans it's best we just leave it there as I didn't want to complain, streaks were left on the windows, sills weren't cleaned and it just felt like a complete waste of money. I'm on rest day today from doing four 12 hour shifts. Was starting to doze off on the sofa and heard my phone vibrate, it was him.. I didn't want confrontation so didn't pick up. Half an hour later he is outside ringing my doorbell and knocking on my windows. Then all of a sudden he brings out his ladder and starts cleaning the windows.. I'm inside the house and haven't answered.. He's then let himself in via the neighbours side access and is in my garden. I didn't give him permission to do any of this. I'm sat in my house a bit scared and know he's probably giving me a free clean as he doesn't want me complaining etc. But the fact is I was very polite when terminating the service and its my choice to.. Am I overeating to feel like he's crossed a line by just suddenly turning up to my property??..