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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

AIBU to feel grumpy about furniture delivery

26 replies

myfaceismyown · 05/09/2021 11:17

Trying to make my DS with special needs feel calm and relaxed in his room ready for college, so decided to overhaul it. Ordered new "everything" from Ikea beginning of August and new radiator from another store.
DH took week off to decorate and build furniture. Radiator arrived ok and Ikea order arrived last Weds. We received 12 packages as expected - but only received half the bed and 2 extra unwanted cupboards! Drivers had vanished before we had checked the parcels. Immediately rang support as had hoped to stop the drivers from delivering half a bed to customers waiting for their 2 cupboards...
Support lady seemed fed up, but rearranged and I am now expecting the rest of the order today. On the site it says the order is awaiting to be picked. Issue here is DD is staying away (on her own) so DS can sleep in her room until his is ready. It was meant to be 2 nights, so far has been 5 and she is feeling down.
Further, DH is back at work tomorrow and not at all sure what to do if the bed does not arrive today. I am feeling stressed/angry/frustrated as I have no control over this, plus tried to arrange everything well in advance. No texts or updates from the store, just checking to see if the website updates. AIBU to feel miffed?

OP posts:
Original poster
myfaceismyown · 05/09/2021 18:45

Chased up my order and it won't be here until next Thursday. So, DD has to be on the other side of town in an empty house until then as no where for her to sleep here.
Putting together the items that did arrive last Weds we found parts missing, instructions missing... Feeling totally disheartened. Customer service just said "I can only apologise" Doesn't really compensate the time my DH took off work or the worry about my DD forced to camp out in a property that is very much pre-renovation.
I know I am only moaning to myself, so guess I am being unreasonable.

OP posts:
BlackberrySky · 05/09/2021 18:48

Unfortunately IKEA is cheap for a reason. Could you use a blow up mattress as a temporary solution so your DD can come home?

Eyesofdisarray · 05/09/2021 18:51

Seems like rubbish service OP
Apologies sometimes aren't enough

icedcoffees · 05/09/2021 18:54

Can DD not come home and sleep on the sofa or on an air mattress? Seems a bit OTT to make her stay away for a week!

Bassetlover · 05/09/2021 18:56

Ikea are renowned for this sort of sh1t. I stopped buying furniture for delivery from them years ago.

gardeninggirl68 · 05/09/2021 18:58

how much are you hoping we will say you should ask for?

Findahouse21 · 05/09/2021 19:01

Simillar happened to me, customer service on the phone line was shocking. I googled the ceo email address and explained my issues and was refunded my delivery charge of £40

icelollycraving · 05/09/2021 19:03

Just get her back on the sofa. It seems ludicrous to make her stay away that long. How old is your dd? Where is she staying?

HugeAckmansWife · 05/09/2021 19:04

Can you possibly hire a van and go and physically buy the missing items and return the half a bed for a refund? I like IKEA furniture - Actually think it's pretty good for the price and much better than Argos but wouldn't depend on the delivery aspect.

Original poster
myfaceismyown · 05/09/2021 19:19

Thank you for your replies. We have 2 two seater sofas so can't really sleep on them. We don't have a blow up bed. Did think about ordering one but really did not expect this to drag on. DD is 16 so not a child, but she is staying my in laws old house after F-I-L passed away, so its not a very cheery place to be on your own - plus its in the middle of nowhere!
I wish we had thought of the idea of hiring a van whilst DH was on holiday, but he is back to work and I am a disabled (nuisance to the world in general) person so am not much use at lifting or carrying.
Most of my part of our marriage is organisation - hence why I feel a total failure when things go awry after I try my best to fix them and keep everyone happy. Does that make sense?

OP posts:
Chloemol · 05/09/2021 19:39

Why can’t she remove the cushions from the sofas/chairs and sleep on the floor?

Chloemol · 05/09/2021 19:40

Could your dh sleep at the other house and your dd share yours?

Lancrelady80 · 05/09/2021 19:44

Have a look at MoneySavingExpert, I think there's something on there about your rights if deliveries are messed up and you've taken time off work. It might only be for no shows though, rather than messed up deliveries.

icedcoffees · 05/09/2021 19:56

I can't believe a 16yo is sleeping in a house on her own over this.

Can't your DH go and stay there and she can bunk in with you? Or you stay there with her instead?

Original poster
myfaceismyown · 05/09/2021 19:58

Ooh some good ideas! Cushions on the floor a possibility. Not from the sofas as they are fixed but could make something up from duvets and blankets just to get her back here. DH at the other house won't work as he gets the bus into the city and the other house is really remote, I am talking small holding, pleanty of pigs and chickens handy, no buses...
@Lancrelady80 will check moneysavingexpert but @allFindahouse21 I have taken your suggestion, found the current CEO and emailed him :)

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Original poster
myfaceismyown · 05/09/2021 20:05

@allicedcoffees should have added that I can't stay with my DD as I can't leave my DS alone in the day. Can't take him there with me as he gets really distressed at his Grandad's house since he passed. Not sure I can explain dealing with a 6ft little man with special needs having a tantrum when I am 5ft 2! To be totally frank, this is how I went from being that annoying woman giving it all at the front of Zumba to being disabled.

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Flumo · 05/09/2021 20:09

Ah poor lass, my grandma died in November and are currently selling her house and I couldn't imagine staying there without her being there. Get her home 🏡

Original poster
myfaceismyown · 05/09/2021 20:23

@flumo hugs to you for both your loss and understanding. My DD has been an absolute star and incredibly good with her big brother as well as everything else she has to deal with. A true sweetheart.

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Flumo · 06/09/2021 06:52

She sounds like an amazing person, I bet your very proud of her 💫

Singlebutmarried · 06/09/2021 08:24

Hop on a local selling site and have a look for a blow up bed. It’ll be far comfier than cushions on the floor, and then you have one for emergencies.

If they leave the cupboards once they’ve delivered the rest of the bed with you then sell those and treat DD to something nice with the money for being a superstar.

namechange30455 · 06/09/2021 08:29

Can you order a bed from somewhere else OP? Argos are normally pretty good with quick delivery? And then get the IKEA refunded?

Oblomov21 · 06/09/2021 08:30

There are tonnes of ways round this. Argos or Amazon deliver next day. eBay or local we have a local Facebook group where you could make a request.
Surely something can be done.

Original poster
myfaceismyown · 06/09/2021 12:43

Thanks for all your help and advice. Camping friends have an inflatable mattress so DH is going to fetch that and DD after work tonight. He has offered to sleep in the sitting room so she will be with me.
I do want to say a big thank you for letting me have my rant yesterday as I feel much better about everything today.
Oh and having spent a week surrounded by pigs and chickens DD now wants a pet chicken :) Now does anyone recommend where I can I get a tiny chicken sized sunhat and shades.....

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Original poster
myfaceismyown · 11/09/2021 00:13

Thought I would add an update.
Rang Ikea support yet again as nothing arrived Thursday. After a big sob story they picked up the 2 random cabinets we had not ordered today, Friday. Later today they delivered the bed base. The drawers that were part of the bed did not arrive, and part of one of the cabinets is still missing. Have now been told drawers will arrive Tuesday and cabinet gizmo will be posted to arrive 5-20 working days. No mattress for the bed...
I guess my point is do not rely on Ikea delivery, even with a months advance notice and a weeks leeway. Its not worth it. Collect or go elsewhere. So I am giving my self an AIBU for being grumpy for the past 2 weeks!!

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Original poster
myfaceismyown · 26/09/2021 12:39

Thought I should update this thread with a final post.
Today, 26th Sept, I have just received the last part of the order that I made 9th August. This is after many calls to Ikea Support, wrong items being delivered and collected, missing parts, and 9 delivery dates made with no shows... My DS was so familiar with the holding music he would ask if I was on the phone to Abba again :) It must have cost the company a pretty penny as it has taken 4 deliveries, (the original one, the collection for the odd cabinets we had not ordered, the collection of the original bed and replacement, the delivery of the drawers that we originally had received and the drivers took away..)when all that was missing originally was the slats.
Next time we will hire a van if we want anything too big for our car!

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