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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to be upset at review on AirBnB?

287 replies

ballerina1971 · 21/08/2021 22:40

This is my first time ever using AirBnB. There was so little available in area we wanted to go , but a property came up. It was an active Church, with 2 camp beds and 2 air beds for the children (aged 11 and 12). No bathroom but a toilet with sink, no cooking facilities or fridge, but a little table was set up with 4 chairs to eat breakfast at. A simple cereal, tea and coffee breakfast was provided. We slept in the Church. On the last day we cleaned the toilet and sink. We washed cups, bowls and spoons we had used and set it all back up, how it was when we arrived. All rubbish was put in a black sack and all recycling put in recycling box, these though we did not know where the bins were despite looking. We don't remember being told where the bins were or where to put rubbish. We were never there during the day, didn't eat there other than breakfast. We didn't make beds the day we left as they would be stripped and washed any way. I smoke, but respected it was a Church and did not smoke anywhere in the grounds, but went out to where my car was parked, smoked there and placed all butts in an empty packet and put in a public bin where ever we went that day, so did not leave any cigarette butts on the grounds even. So, I was shocked to read Hosts review which said
* and her family weren't the tidiest of guests, but they were a very jolly group.'

I don't know what we did wrong, what exactly is expected of us as I can find nothing in Terms and Conditions that says about expectations of how property should be left and my friend was still in the Church to give key back and collect key deposit, so if something bothered them in could have been mentioned then.

I will write a response to the review just not sure yet what to say.

AIBU to be upset at this as I assume other hosts can read this and put them off accepting us in the future, should we use AirBnB again. It has not sat right with me, yet we had a great time and loved the Church and all it's history.pö

OP posts:
user1473878824 · 22/08/2021 00:10

I’m going to miss the point entirely too but what a weird place to stay!

Bythemillpond · 22/08/2021 00:14

Why would you stay somewhere you couldn’t clean yourself. The whole thing sounds disgusting

HairyFloppins · 22/08/2021 00:14

You sound very respectful OP, don't sweat it any further. However, I am very intrigued by air beds in a church, sounds a bizarre place to stay. Do you have a link?

tableanadchairs · 22/08/2021 00:16

I would just post a link to this thread as a response.
It says all that needs said.

MyrtlethePurpleTurtle · 22/08/2021 00:17

@Lockheart

You are hugely overthinking this. That's not a bad review.
Well - it’s not a good one. (And this is why I prefer the anonymity of a hotel or booking.com accommodation)
MyrtlethePurpleTurtle · 22/08/2021 00:17

@3Br1tnee

I think you still come across as slovenly. I mean, who leaves unmade beds? That's just skanky. Make them or strip them. Don't just leave them unmade.
‘Skanky’

😂😂😂

GrimDamnFanjo · 22/08/2021 00:19

I'd reply saying something like "we're sorry we left the beds unmade when we left but we did ensure we did x y z as required. Please contact me if there were any other issues as we believed we had kept things clean and tidy"

memberofthewedding · 22/08/2021 00:24

Ive never stayed in Air BNB however I have stayed in a caravan park managed by a relative (not since covid) I have never done housework or cleaning (they have a cleaning service) or stripped beds although I have left things tidy and as I found them. Just as I would in a hotel. I dont go on holiday to do housework if someone else is being paid to clean. Why should I deprive someone of a job?

Maria53 · 22/08/2021 00:28

This happened to me once OP. It was a really unfair review and I had to start a new account!

Doingtheboxerbeat · 22/08/2021 00:29

Reason #82, 256 of why I hate the idea of Air BnB.

Dancingonmoonlight · 22/08/2021 00:33

Its sounds like bizarre set up. They are letting out a church as a residential holiday let? Would they need permission to convert it to residential accommodation? Not having washing facilities is surely a reason for its unsuitability? They literally provided a roof over your heads? And they provided breakfast which is unusual too in AirBnBs. Any I have stayed in have only had spices and cooking oil etc but not actual food.

I'd message her and ask what didn't you clean and tidy? I'd also ask her to amend her review.

Dancingonmoonlight · 22/08/2021 00:35
  • a bizarre

As an aside, spending the last day of my holiday cleaning and washing floors despite paying a hefty cleaning bill is an absolute bugbear of mine. I do it because of reviews too.

Wingedharpy · 22/08/2021 00:36

Do Airbnb really review people who stay in them?
I've stayed in loads.
Where do I find these reviews?

Haudyourwheesht · 22/08/2021 00:38

It'll be in your profile.

3Br1tnee · 22/08/2021 00:43

If you aren't going to strip them, - which I do - then leave them tidy. Leaving the bed unmade is slovenly, even if it is going to be stripped by someone else.

3Br1tnee · 22/08/2021 00:45

But then, where did op and her family wash all week? 🤔

ThePluckOfTheCoward · 22/08/2021 00:48

If this is how Airbnb works then I won't be staying in any of its properties. I don't go on holiday to scrub and wash floors and unless I wrecked the accommodation I don't expect to be reviewed by the owner when I am the paying guest.

Op, have you looked at youth hostels? They have showers and kitchens and you can book family rooms and they don't leave shitty passive aggressive reviews about their paying guests.

SeaShoreGalore · 22/08/2021 00:49

I think you still come across as slovenly. I mean, who leaves unmade beds

I have been a chambermaid, and I would say that those who’s job it is to strip and make beds universally find it irritating when people make them after the last night of their stay.

ThePluckOfTheCoward · 22/08/2021 00:50

@3Br1tnee

But then, where did op and her family wash all week? 🤔
Probably strip washed in the toilet.
3Br1tnee · 22/08/2021 00:51

And they paid for this privilege 😂😂😂

ThePluckOfTheCoward · 22/08/2021 00:53

@3Br1tnee

And they paid for this privilege 😂😂😂
Well quite 😬
smashionaltreasure · 22/08/2021 00:55

I think it's decent to strip the beds and I don't know why you didn't.

However you obviously went to a lot of effort in ways they weren't aware of so this is an unfortunate misunderstanding.

But poor of him to pass comment unless there is more you don't realise.

3Br1tnee · 22/08/2021 00:55

😂

Dotoallasyouwouldbedoneby · 22/08/2021 00:56

@3Br1tnee

If you aren't going to strip them, - which I do - then leave them tidy. Leaving the bed unmade is slovenly, even if it is going to be stripped by someone else.
That's still just as weird a thing to say as it was the first time you posted it.
3Br1tnee · 22/08/2021 01:00

Well maybe some of us have different standards to others. I couldn't walk out of a room leaving the bed the same as I got out of it. I always strip it and leave the sheets in a tidy heap at the bottom of the bed. I also don't leave towels strewn all over the place either. I don't clean, as it will be cleaned, but I don't leave it dirty, other than from me being there, and I leave it tidy and presentable 🤷‍♀️