The modern Milkman

[tyhog]

So I'm still livid about what just happened but I'm not sure if I'm being grumpy and tired or should I genuinely be anger

I recently set up my account with the intention of signing up to the modern milkman for weekly deliveries . I had a holiday coming up so I didn’t place my order with the plan to do it on my return. I liked the fact it was plastic free.

Whilst on holiday I received a call asking me why I hadn’t ordered. I explained I was on holiday and would be doing it when I returned. The caller was very insisted and urged me to complete on the phone however I was driving at the time and eventually got them off the phone .

I was a bit annoyed at what felt like a heavy handed sales call but let it pass.

I returned from holiday and literally 48 hours since the phone call which is tonight at 6.40 in a Saturday evening my doorbell went. We were in the middle of feeding our baby and eating a family dinner so my husband answered the door to find a sales agent asking us to complete our sign up.

My husband explained it wasn’t a good time as we were feeding our baby and the sales person said “So.. it doesn’t take two of you to feed a baby” I am absolutely livid. Firstly I’m livid that anyone has a right to come to my front door and say a comment like that with zero knowledge of why two of us might be feeding a baby.

Secondly I’m annoyed that something I genuinely wanted to use is now something I won’t go near.

Is this the way of sales now? Or have I a right to feel a bit harassed ?

Milk amd More are great for us. Quite a few neighbours use them too - no issue with time of deliveries or shelf life.

Been using Milk and More for a few months. Some bottles went off very quickly over summer, and one time the delivery was over 24 hours late with no way to contact them to find out what was going on, but other than that I'm pretty happy, and will carry on with it. Pausing for holiday was easy. Less plastic is my main concern.

I've used milk and more for years as well. I paid for their wee cool box and it works brilliantly. Early in lockdown last year their website went a bit haywire, I ordered a veg box and it didn't come so I assumed it hadn't gone through. It turned up a month later! App is easy to use

@RainbowBriteUk

I had the exact same experience with mcqueens. The guy came round the door and told me something entirely differently and it took 2x 20minute phone calls and speaking to a manager to finally get it cancelled because they were sending me 2x 4L every 3 days. How can anyone get through that much milk????

The guy actually said to me on the phone "so you told us to put it on hold (lies i told you to cancel it) and we didn't so you've been getting deliveries and didn't tell us, don't you think that's a bit shady?" I explained that the single delivery had come the day before when I was on nightshift and the last thought on my mind was spending 20 minutes on the phone with someone refusing to cancel an agreement I never even signed up to.

Would not be surprised if they were all the same company and savings to the farmer were minimal.

That's awful, OP!

I've tried looking into getting milk delivered and can't find a company who actually have prices on their website so it seems I'd need to sign up before actually knowing what I'd be charged! Might go and search the ones mentioned on this thread to see if they deliver here and if they give some indication of what it might cost me before I order...

Write a review on trust pilot.

I used MM for a few months and had no issue at all but they suddenly stopped taking the empty bottles away so I accumulated 35 bottles in the end. I emailed them to complain and they said they’d have a word with the delivery person so the next time they came they took half of the bottles but left the other half? Anyway I noticed the expiration date on the milkshakes was 2 days after delivery so I just cancelled my deliveries and haven’t bothered since. It’s a lot cheaper to get supermarket milk anyway especially since I have 5 DC so use a lot.

I had to cancel modern milkman. They kept getting earlier and earlier delivering the milk. Midnight, on hot nights, so the milk and butter was sitting out all night

I cancelled after the first delivery. It arrived at 11pm, it was just luck I heard them. It was during the really hot spell we had in July so wouldn't have been any good if left until the morning.

We signed up 1 week ago . Delivery's for Mon, Wed,Friday...First week last Monday turned up at 12.10am missing 2 items . Wed turned up 4am (better) ALL GOOD .Friday turned up 3am again missing 2 items.... this week ...Monday ...NO Show Wednesday....NO show .THEY advertise on the website to work as a milkman 40k a year.... Give me a job. its a really let down, that this hasn't worked ;( but I'm sorry
one correct Delivery out of five isn't good enough, two of those a no show.....UPDATE 19.11 ....today's delivery for the week ..NOTHING !!!!! PLEASE PEOPLE DONT USE...,,AS MY GRANDAD ALWAYS SAID IF A COMPANY HAVE TO COME KNOCKING ON YOUR DOOR FOR BUISSNESS THERE NOT WORTH USING...Bless you grandad I should have listened

Look for a local milkman, there are more and more of them.

Yeah I signed up to them in lockdown and tbh it was an absolute waste of time. Literally got our orders wrong all the time, missing items and no refunds. Cancelled after 2 months. Find a local independent milkman x

Milk and more are the ones I use too

He delivers past midnight and always fine in the morning

Very good with allowing you to put in holidays at short notice and refunding you

I’d email and tell them why you won’t be finishing the sign up and that their tactics have ensured cancellation.

Been using milk and more now since April and loving it. Service here is fab, not had any issues with them at all and loving the glass bottles / no plastic!!

Milk and more suit me, only 2 pints a week, easy to pause and cancel if needed.
Local milkman need to be worth it and easy, too much hassle, I’d cancel

No complaints with Milk & More

I use milk and more and they have been great. I get deliveries 3 times a week and you can add things up to the night before if you run out of bread or anything.

These companies are putting local milkmen who've been doing it for years out of business. I know you have to roll with the times, but I'd try to support a smaller, local business if you can!

I've also had an awful experience with the modern milkman. An absolute joke to be honest, I also felt very forced into the repeat orders of mon/wed/Fri milk deliveries. You can't cancel your deliveries just delay til the week later? I ended up being down about £20 they refused to refund back to me. Not worth it.

Please please please use a local Milkman.

They really need the support right now. And all the ones I know deliver glass bottles. Had mine for over 20 years and he’s a lovely old chap.

It’s not like it’s a revolutionary concept that MM has brought back as they’d have you believe.

I’m in Lancashire where MM started with one of our lovely dodgy councillors. He got Boris to come along and hide in the refrigerated walk in fridge to avoid some rather persistent journalist questions. Wish he’d stayed in there.

We have no end of problems locally with MM. forever knocking on doors, overly pushy sales and outright lies. They’ve told folks locally that the local milkman is retiring, or they are taking over his area etc. Incompetent. Poor service. Zero shits given for customers.

Buy local. Support your small businesses. Your milkman and local farmers will love you for it.

We had a really aggressive doorstop salesman for modern milkman, put me off ever using them. He wanted me to download the app and sign up there and then, also In the middle of kid feeding time.

@PieonaBarm

You'll have local milkmen too, ask on a local Facebook page. The Modern Milkman who covers our estate has lost all his customers due to him screeching round in first with his radio blaring at 4am, they've all gone to a local guy. Sadly we don't drink enough milk to use a milkman but if we did I would go local!

We've had this with Milk and More. Arrived at 2.30am and woke the whole bloody street! I cancelled in the end, couldn't be doing with that.

They've started leafletting round here, they certainly won't tempt me from the local dairy who managed to deliver, in the Peak District, during beast from the east. Website is easy to use for amendments and they fix issues quickly.

Made me think of...

Unless you get through gallons a week, or have a v tiny fridge, I don't understand why you would want or need separate daily milk deliveries?
I have a Sainsbugs delivery once a week, which includes 8 pints of milk in recyclable plastic cartons. On the rare occasion when I need an extra pint, I pick one up with my newspaper at the village shop.