In the process of buying a property. It has been an absolute shambles from start to finish. I've purchased a house before so I know how stressful it can be but this is on a whole new level. EA has lied about certain issues and overall I'm just really disappointed by their attitude and the service. Problems that could have been avoided easily if they had done their job properly, having to ask them to do something multiple times before they got it right etc, you get the picture. It took 2 months just to get the paperwork sorted (everything was fine and ready to go on my end). My offer was excepted and then everything came to a standstill because the agents hadn't reported something beforehand (something that they should have reported when the property was put on the market). I have no idea what is going on or if the property is still even mine. I'm coming and going and just feel like I'm in limbo. Communication is extremely poor (well, it was ok when they needed something from me) but now they've messed up, I've not heard a peep from them.
I phoned the agent this morning and she said she would get back to me. I even explained how frustrating this whole process has been which she didn't even acknowledge or apologise for. I told her I was debating whether or not to withdraw my offer (they haven't had any other offers for the last 9 months, I wonder why). It is a fairly large branch with a complaints and feedback department. WIBU to phone them up and explain the situation? Or am I best off waiting until I (possibly) buy the property. I don't want things to be awkward with EA but also feel she should take responsibility for her error. When I've made a mistake in my job I've always been pulled up on it.
If it wasn't for the fact I love the property/location so much I probably would have pulled out by now.