AIBU Not to tip Just Eat driver?

[DukeofEarlGrey]

I’m open to whether or not AIBU here.

During lockdown I started using Deliveroo and Just Eat a bit, usually for the occasional lunch or dinner at about £10-£15. On Deliveroo there is a delivery charge and then an additional option to add a driver’s tip and I would always add an extra 10-15% to the initial delivery fee.

I then broke the Deliveroo app (don’t ask me how) and switched to Just Eat. Just Eat doesn’t have an option to add the delivery tip and I’ve never been sure of the etiquette for cash tipping the driver. I occasionally do it but more often than not either forget or don’t have cash at home. It’s never seemed to offend the driver and I’ve never given it much thought.

Anyway, I just ordered lunch from Just Eat and when I thanked the driver, I think he said ‘thanks for the tip’. I didn’t give him a cash tip so assume this was sarcasm and now wonder if I am being really harsh in not tipping.

I get that it is technically optional, but am curious to know what others do and whether there is an established etiquette, so...

YABU - They should be tipped, bad form not to
YANBU - It’s a nice-to-have

I am in the UK, by the way.

I've never tipped a Just Eat delivery driver in my ilfe!

i never tip delivery drivers. especially when ordering on an app and the delivery charge is always about a fiver plus add on service charges. i hate ordering on uber eats when it prompts you to tip the driver before they’ve even brought the food!

I don't tend to tip them. I sometimes tipped a deliveroo driver if they were on a bicycle as I lived up a steep hill haha!

Just eat is a platform for takeaways, I believe the drivers are from the actual takeaways. So a bit different to deliveroo I think.

OH went a bit nuts at the start of covid tipping £5-10, prior to that we usually tipped around £2. These days we rarely have cash so it's hit and miss

You should've said "you're welcome" I tip on the apps too but not always in person. I mean, who carries cash on them these days anyway.

They are in a car, alone, with your food.

I always tip.

I never tip, I didn't realise you were meant to, there's already a delivery fee of £2-3 usually included with just eat

I don’t tip delivery drivers
I already pay extra for delivery

I always tip
Only £5 but I just couldn't not tip

I tip if I have a couple of quid lying around but don’t sweat it if not. We’re not a tipping culture and you’ve paid for the food and delivery.

I was a delivery driver for a few years and honestly, tipping isn’t expected or mandatory in the UK: it’s an optional extra ‘thank you’. Your driver was rude. I rarely got tipped and if I did it was maybe 40-50p (Domino’s) and that was fine, people don’t have to.

My daughter has a minimum wage job auditing deliveroo and just eat drivers. If she were to tip them she’d be out of pocket herself.

I've always tipped delivery drivers.

I don't ever tip delivery drivers. Most places charge delivery charges plus service charges which total more than a normal tip anyway.

I have never in my life tipped delivery driver.

Tipping is at your discretion, nobody has to.

I generally do but remember times when I had no small change.

You don't need an app to order from deliveroo; I don't have an app but just order online and can add a tip to my order easily without worrying about having £3 or whatever handy.

Can't imagine not tipping. I tip at least $10 US for a pizza coming from half a mile away.

They have to pay for their own fuel & vehicle upkeep, and they don't get the whole delivery fee.

My god people are cheap.

@PerveenMistry

Can't imagine not tipping. I tip at least $10 US for a pizza coming from half a mile away.

They have to pay for their own fuel & vehicle upkeep, and they don't get the whole delivery fee.

My god people are cheap.

I don't get takeaways really, as would usually just go and collect. However I did not realise this! Makes total sense but yes thats a lot of mileage and upkeep x

@PerveenMistry

Can't imagine not tipping. I tip at least $10 US for a pizza coming from half a mile away.

They have to pay for their own fuel & vehicle upkeep, and they don't get the whole delivery fee.

My god people are cheap.

These drivers are employed by the delivery companies. They're treated very differently to delivery drivers in the US. I'm not paying £25 for a pizza. That's absurd.

@PerveenMistry

Can't imagine not tipping. I tip at least $10 US for a pizza coming from half a mile away.

They have to pay for their own fuel & vehicle upkeep, and they don't get the whole delivery fee.

My god people are cheap.

Tipping culture is different in the U.K. You can’t transfer your US standards to another country.

Most posters on this site are from the U.K. and post about U.K. matters. Nothing wrong with comments from overseas but please recognise that the context is entirely different.

Always tip and it's always appreciated.

Nope. Delivery and service charges have gone up in the last year I very rarely tip

Well said, DifficultBloodyWoman, it's irritating when posters who don't live in the UK pontificate and criticise UK methods and customs. They'd be quick enough to complain if UK posters did it in turn.

I've seen that poster before. Goady covers it.

Yes for Just Eat it the delivery comes from the restaurant not a third party - unless they have contracted it out.
The cost of our delivery is usually £20-25 so £5 would be more than 20% of total cost - we tip 10% in a restaurant- so it would be a couple of quid if anything. I tip for most things so I'm not going to worry myself about not tipping for takeout.

I haven't tipped over the last year because I haven't had any cash. You can't get cashback at supermarkets near me and I wouldn't give them a tenner. I do feel really bad, but wouldn't tip on an app anyway as I wouldn't think it would go to the driver.

I always tip I think it's rude not too! I know most places were the driver doesn't get the full delivery fee