This strikes me as a bit ridiculous, but do correct me if you feel I'm in the wrong.
My 15 year old got her ears pierced as a birthday treat a week ago. I think the earring on one side had been fitted a bit too tightly; it had always been tender, but got sore last night. My plan had been to go to the piercing place in the morning to ask their advice.
This morning when my daughter woke up, the stud part at the front had completely embedded itself in her lobe. All you could see was the butterfly sticking out the back. Her ear became swollen and very painful, unsurprisingly enough. I should add that she cleaned them each day religiously, and the other ear was fine.
Because the skin had closed over it in the night, I wasn't able to pull it out myself. I phoned our GP surgery for some advice. The receptionist checked and then came back to say that the GP wouldn't do it, and the practice nurse was busy all day. I then had the faff of phoning 111 (on GP's advice) and they eventually sorted me out an appointment at the A&E hospital miles away. There was no time to take the bus (I don't have a car currently), so I spent £20 on a taxi there. And then the bus on the way home. My daughter wasn't numbed up, or anything like that. The nurse warned her that it would be painful, as he pulled the stud through the skin of her ear. And it was, but over quickly thankfully!
This seemed like a palaver for a simple procedure, that surely the GP could have carried out. Rather than leave the paediatric A&E department to sort it out, particularly as Covid cases have risen in my city. 
Even the NHS phone operator sounded surprised that they had refused to do it.
AIBU?