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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Milk delivered earlier - is this unacceptable?

196 replies

rathertakenaback · 09/07/2021 07:45

We get milk delivered once a week (only two of us, apart from DD who is here about 2 days a week right now). We don't use a huge amount of milk, so have 4 pints delivered on a Monday morning. In reality this is usually delivered at about midnight on the Sunday, sometimes later.

Yesterday morning (Thursday) I opened the door to find a milk delivery - delivered 4 days early. I rang the company up to query this (it's a medium sized dairy, not a one man set-up), only to be told that they are delivering Monday's milk early so that staff can watch the football!

I'm not a huge football fan myself, but even I've been watching the England matches, so to some extent I get this, but 4 days early?! The milk had also stood outside in quite a warm place until nearly midday as I've booked this week off work, and I actually didn't have a reason to go out until later in the morning. In fact, it's lucky we were here at all as we had planned to go away.

AIBU to think that this is not on? Yes, I know it's only 4 pints of milk, but delivering early to me implies a few hours or one day earlier. They should at least have informed us of the change in delivery day! (But if they had emailed an excuse like that I'd have been on the phone telling them that it's not on!)
They've been a bit flakey before (not leaving milk in the specific place requested with the result that it's been stolen), and after making changes to the delivery because of the football I'm wondering whether to kick them into touch!

OP posts:
Youdiditanyway · 09/07/2021 08:51

YANBU at all. I’d cancel and start getting milk at the supermarket again personally.

Original poster
rathertakenaback · 09/07/2021 08:52

@diddl he didn't see them until after the early delivery. Yes, he maybe should have been more on the ball, but he hadn't been on his computer or phone as he's on leave and wasn't checking them as regularly.

OP posts:
Original poster
rathertakenaback · 09/07/2021 08:53

@Regularsizedrudy aren't you funny? Not.

OP posts:
newnortherner111 · 09/07/2021 08:53

Not notifying you and giving you the option to cancel or change the amount is unacceptable.

Incidentally my local Tesco Metro has limited amounts of milk and no skimmed at all.

SupermanInk · 09/07/2021 08:54

Not notifying you and giving you the option to cancel or change the amount is unacceptable.

But they did.

ArseInTheCoOpWindow · 09/07/2021 08:55

This wouldn’t bother me on the slightest.

I’d applaud them for looking afte their staff

emilyfrost · 09/07/2021 08:56

So you left out missing the emails then Hmm

You missed the emails and chance to reject the delivery, so that’s on you. YABVU.

You can’t “kick them into touch” over your/your DH’s failure to read emails.

otterbaby · 09/07/2021 08:58

I use this supplier too and I got my email notifying me well in advance. You can't blame them just because your husband didn't read it. And also in your OP, you say "they should have at least informed us of the change in delivery day" and then admit your husband did receive an email, so it does seem like you were deliberately trying to make out as though they didn't inform you so loads of people would agree that YANBU.

I don't even watch football but I think it's nice that they're giving their workers a little treat, considering how big the game is.

Just let it go.

ToffeeAppleCaramel · 09/07/2021 08:58

Entirely your husband’s fault for not reading the email and cancelling / moving. How do you want them to tell you of changes if you don’t read their emails?

EerieSilence · 09/07/2021 08:59

@HomerSimpsonsDonut - it's not a trivial problem if you plan your grocery shopping, have a budget and don't want to throw away milk you don't need.

thefirstmrsrochester · 09/07/2021 09:00

But they did contact your DH and give the option to opt out. Cancelling your subscription with them would be cutting off your nose to spite your face really if otherwise you have been happy with them. And you can freeze milk if you are concerned about waste.

babynameneeded · 09/07/2021 09:00

You're blaming the wrong person.

YABVU.

GaspGulpScream · 09/07/2021 09:00

The onus is on you to check the email account you gave them. They did notify you
It's a one off, there has been little cause to celebrate anything this year
Let it go

Reallybadidea · 09/07/2021 09:00

I wouldn't be very happy with milk being delivered just after midnight anyway, that's a really long time to be sitting on the doorstep in the summer.

Killahangilion · 09/07/2021 09:03

What?? That’s completely ridiculous. What stupid manager thought that was a good idea?

It’s just a fucking men’s football match. 🤦🏻‍♀️

I’d cancel the service if it was me. The business ethos is about convenience to the customer of fresh milk deliveries. If you choose not to prioritise the customer, you have no viable business model.

Divineswirls · 09/07/2021 09:03

Sunday's match is a major event for a lot of people.

Just let it go this one time especially considering they did email everyone in advance.

Get in the spirit and joy of the event.

Mrstamborineman · 09/07/2021 09:03

Check emails. They advised you, you could have cancelled. Milk is hardly difficult to come by - just once go buy some from a shop. They are human fgs where is people’s common sense!

caughtinanet · 09/07/2021 09:04

[quote rathertakenaback]@diddl he didn't see them until after the early delivery. Yes, he maybe should have been more on the ball, but he hadn't been on his computer or phone as he's on leave and wasn't checking them as regularly. [/quote]
So your question is actually should I be annoyed with my husband?

Does anyone actually check their emails in 2021, doesn't your phone alert you that one has arrived? Even of you do actively go into your inbox to see what's arrived why would being off work mean you stop looking?

Nsky · 09/07/2021 09:06

Buy a milk cooler, sorted, as I do

Divineswirls · 09/07/2021 09:06

We once didn't have our milk delivered at all.

And then got a lovely card from the milkman a day later apologising as his wife had gone into labour that night.

We left a note out to congratulate him to show there were no hard feelings. The last thing we wanted to do was pour misery on his joy.

heidipi · 09/07/2021 09:07

Aha - that explains why I found 8 pints of milk on the doorstep instead of 4 yesterday! The fridge is groaning. As long as they’re milking the cows I guess…

Mandalay246 · 09/07/2021 09:09

So they sent an email advising of the early delivery, your DH didn't read it - and you're complaining about them???

25yearsnhsworker · 09/07/2021 09:10

Sunday morning would have been more acceptable for me.
Make a lovely rice pudding to use it up and enjoy.

Divineswirls · 09/07/2021 09:10

I'd be thinking how lovely that they've given their staff the time off to watch it and celebrate.

Hopefully they'll all watch it together without too many moany messages from customers so they can relax and enjoy a really special football match.

First of its kind in 55 years.

Bunnyfuller · 09/07/2021 09:11

Nope, I would cancel. They surely have some employees who don’t want to watch football? Or can manage to not drink alcohol while they do?

Imagine this in other sectors ‘sorry, you can’t come into A and E, the staff want to watch the footy’ ‘No, I’m afraid there won’t be trains on Monday morning - all the drivers are getting pissed for the match’ ‘please keep your children home today as we won’t be in, the football, you know?!’

Vote with your wallet.