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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think gps need to unlock the doors/open properly

453 replies

Nousernameforme · 25/06/2021 08:05

Theres an article on the bbc about childrens a&e being overwhelmed by visits that aren't needed. Aibu to think that these people would have taken their children to the gp had they been able to? I know that they say a lot of them wouldn't have needed to see a gp but the viruses right now are horrible, probably due to everyones immune system being protected for a year, so it's harder to tell what needs help and what will get better on it's own.
My youngest has just got over the most awful virus which if it had not turned a corner when it did I would have got him medical assistance and if I can't get it from a gp I would have had to take him to a&e.

Our gp surgery is locked up the phone lines are only for those who have no internet and if you do get through all they do is put a request through on the ask my gp thing. I or members of my family have tried to see the dr for about 9 things this past year and got in once. 4 times we were prescribed antibiotics having not seen a dr.
Can we not have an official unlocking of the gp surgerys now please.

OP posts:
Dragonfly909 · 25/06/2021 21:34

Our GP recently sent me and my baby to A&E without seeing her. She was having an allergic reaction, only a rash. I protested but they refused to see us. At the hospital we were sent to the hospital GP and came out hours later with a prescription for Piriton which we could have got from our GP much more quickly if only they'd bothered to see her Hmm. I resent the article blaming parents for going to A&E needlessly when it seems like GPs and 111 are forcing people to go!

Lalanbaba · 25/06/2021 21:35

I want my surgery to keep like it is now.
Call for an appointment (they have turned off the online booking) the max time I have been on the line to get through has been 10 minutes.
Appointments for the same day only if urgent (used once and little one was seen within the hour)
I booked an appointment non urgent and was given an appointment for the next week (offered face to face or online /recommended by the receptionist face to face as it is a skin condition)
Works way better than precovid

firstimemamma · 25/06/2021 21:39

Yanbu op. The virus is here to stay forever so let's just not bother with any restrictions any more and get on with it.

gamerchick · 25/06/2021 21:46

This reply has been deleted

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OliveToboogie · 25/06/2021 21:53

Totally agree. Everyone else had to get back to their work why not GPS. They are well paid for sitting around all DAY GET BACK TO WORK.

LadyWithLapdog · 25/06/2021 21:54

Gamerchick, not at all. Just bored of the same faux concerned but concerted slagging off the service. It’s grotesque.

Daphnise · 25/06/2021 21:56

Lazy GPs have seized on the pandemic to lock their premises and do very little.

They claim they are so busy- but doing what?

They need to open as before and be made to if they continue to be lazy and workshy behind locked doors, as so many are.

LadyWithLapdog · 25/06/2021 21:59

Move with the times, people. Stamping your feet that you want it how it used to be ain’t going to get you changes. Some things are here to stay and many are for the better.

LadyWithLapdog · 25/06/2021 22:04

@NotPersephone are you totally mad? Pensions of £1 million. Bloody hell. No wonder all the hate. It’s NOWHERE NEAR. Jesus wept.

wherewildflowersgrow · 25/06/2021 22:09

@LadyWithLapdog , there is a political agenda afoot, clearly.

BuggerOffAndGoodDayToYou · 25/06/2021 22:19

There is actually a sign on the door of our GP surgery TELLING patients to go to our “local” (two buses or 15 plus minute drive) urgent care centre as GPS aren’t currently operating from “this location”.

A dear friend of mine was told at the beginning of lockdown that she just had menopause symptoms (she didn’t, it was more serious than that) and there was nothing wrong with her. She had private scans and has been told she won’t be here in a years time. The GP receptionist still told her tha5 there was no need for her to see a GP.

PartTimeLegend · 25/06/2021 22:21

@LadyWithLapdog

Move with the times, people. Stamping your feet that you want it how it used to be ain’t going to get you changes. Some things are here to stay and many are for the better.
In what way does being completely unable to get an appointment with your GP sit with your theory?
LadyWithLapdog · 25/06/2021 22:25

@wherewildflowersgrow I agree. Its like a focus group. Let’s throw some shit on MN and see how people run with it. Plenty are happy to pile in. For fear that someone well educated and working their socks off might possibly be paid well. Such hurtful accusations. Rags would be all about doctors taken to the cleaners. With so many ambulance chasers and a dozen governing bodies you wonder why it doesn’t happen more often. Here’s an idea: because most are caring and competent and work bloody hard. So yes, have a moan but stop with the pile on. Or carry on. It’s your Friday night.

LadyWithLapdog · 25/06/2021 22:28

@PartTimeLegend I refer you to previous answers by people more eloquent than me. You don’t have to look hard. I’m not here for a scrap, I’m really not.

CarrotVan · 25/06/2021 22:32

My 4yo gets recurrent tonsillitis with temps over 40c

Our GP had a message on Askmygp (only way to contact them) saying they would be opening the service between 9-11am on Wednesday but wouldn’t respond until Monday at the earliest. If more urgent then call 111

111 are an advice service that tell people to take two paracetamol and go to bed or to go to A&E

So to get antibiotics took

  • an redundant query to the gp
  • a phone call to a non-clinical triage service
  • a call back from 111 to say they were delayed
  • a call back from a 111 clinician
  • a call from 111 to my GP to confirm that they wouldn’t action anything before Monday
  • a further call back from 111 doctor to say that they would call in a favour from the out of hours service because my GP was being insane despite it not being actually out of hours
  • a call back from OOH to confirm everything and agree a prescription

This is his third tonsillitis episode in 6 months. I have photos of the back of his throat. I am a sensible, non-panicky parent who has REPEATEDLY had to take a child to A&E with temps over 40c both pre/during Covid because Primary care doesn’t work

I needed a 5 min conversation OR a prescribe on demand order on file. Instead I spent a whole day trying to sort it out

I tapered myself off my ADs six months ago without a GP discussion. No follow up

And this is one of the better GP practices. The clinical staff are great but the systems are shite

LadyWithLapdog · 25/06/2021 22:33

www.mumsnet.com/Talk/am_i_being_unreasonable/4278035-Why-are-A-Es-getting-so-busy This was 3 days ago. Plenty of answers. Same questions. Same pile on.

LadyWithLapdog · 25/06/2021 22:35

www.mumsnet.com/Talk/_chat/4258515-Why-are-GP-surgery-s-still-locked-down Same stuff a couple of weeks ago. Same people, same questions.

LadyWithLapdog · 25/06/2021 22:39

www.mumsnet.com/Talk/coronavirus/4206873-gp-s-please-why-are-you-not-back-to-seeing-us-face-to-face That’s a whole month ago. Same questions. Same GP bashing.

There’s plenty more. At least a couple of others since March and possibly more but I haven’t been on them and won’t go searching for them. Because the next post will be the same. It’s like people enjoy baiting and bashing.

RedToothBrush · 25/06/2021 22:43

@LadyWithLapdog

Gamerchick, not at all. Just bored of the same faux concerned but concerted slagging off the service. It’s grotesque.
Sorry, but the problem here is that some people are getting a service whereas other aren't getting one at all.

There is a systematic failure going on here. Its not ok.

We shouldn't pretend its not happening when its a reality for many. People on this thread are not making shit up. They really are struggling to get any kind of healthcare.

There are posters who for various reasons and because they have various agendas who are saying to shut up and put up. No I don't really care who the fuck they are, whether they are hard working GPs who are providing an excellent service or someone who just thinks everyone is a pisstaker. Its not ok.

Everyone should get access health care regardless of where they live. It is not ok that the way GPs work mean that where you live you are utterly at the mercy of effective monopolies. You can't kick bad surgeries up the arse. There is no mechanism to really improve service in places where there is poor protocols for handling patients and giving them appointments. Patients are totally stuck and don't have the ability to change surgeries. Its damn near impossible to do (and yes I have first hand experience).

There are some fantastic surgeries who have done well throughout the pandemic and have made patients feel their door is always open if they are needed. However its very very clear that there are some surgeries who have been very different and have given this impression of being closed, hostile and unapproachable throughout the pandemic and the systems for making an appointment have very definitely been part of this. Thats not ok for patients to have this perception of their doctor's being closed. It doesn't matter if that is not the reality. The perception is important and this needs to be tackled head on and acknowledged that there are surgeries who have put systems into place which are effectively cutting themselves off from the community and destroying lines of communication.

All the 'but my surgery is good' stuff fundamentally is missing the point. Thats nice and great and all that. But it still doesn't acknowledge there is a problem, much less aid putting pressure on government to sort this shit out. It is NOT purely a resourcing issue, if you have such different systems for getting seen from one GP to the next.

This can not be sorted and laid at the feet of government if there isn't a willingness to acknowledge the problem. The minimising and excuse making to almost smear people having a problem as 'lazy', 'stupid', 'overly anxious' doesn't help anyone. When its coming from GPs themselves I find it akin to shooting yourself in the foot.

There is a problem here. Basic access to an appointment is not universal. It ends up favouring people who are better off, more articulate and in better health. Which misses the entire point and premise of the NHS's founding principles. Those who can and are able to navigate the maze and obstacle course of the system will always far better.

In this sense it effectively means that many GP surgeries are institutionally failing along the lines of race, disability sex and economic security and in doing so run the risk of being indirectly discriminatory in a number of ways.

At the bottom of the list here are those with mental health issues - for whom navigating systems becomes not just difficult but actively traumatic and can do long lasting harm as a result.

I really wish we just were being blunt and to the point on this so that the message gets across; far too many GPs are so beaucratic and hostile to the idea of seeing patients face to face that they are harming their patients and we need to identify clear how this happens.

Not the 'why it is happening?'. Thats the next step of the process into getting the sorry mess sorted.

In a step by step process you start with 'what is the problem?' This is basic management principles. Then you go to what do we want to achieve, what ideas could we use to tackle this problem, evaluating how good those ideas are (including the need to identify unintended consequences and flaws with that plan in order to help minimise those issues) before THEN coming up with a workable solution.

The fact we are not having that conversation and are having people sniping and saying 'well we are...' TBH I don't get a fuck about the good stuff if we are failing at basic levels for everyone else. It just ends up costing us all in the long term too.

In reality, every single person on this thread should be agreeing that there is a problem emerging at some gps. Without exception. Especially those who are doing a wonderful good job and seeing loads of patients.

The question is really do we want freeuniversal healthcare that is accessable to all or not? Thats the most simple version of this.

Stop throwing strawman arguments and excuses in all over the place to side track it from that.

RedToothBrush · 25/06/2021 22:44

@LadyWithLapdog

www.mumsnet.com/Talk/coronavirus/4206873-gp-s-please-why-are-you-not-back-to-seeing-us-face-to-face That’s a whole month ago. Same questions. Same GP bashing.

There’s plenty more. At least a couple of others since March and possibly more but I haven’t been on them and won’t go searching for them. Because the next post will be the same. It’s like people enjoy baiting and bashing.

Its called system failure

Perhaps we should acknowledge it so that the process of fixing it can be started.

Its not GP bashing

Its getting pissed at people deliberately missing the fucking point.

LadyWithLapdog · 25/06/2021 22:47

@RedToothBrush really? Not GP baiting and bashing? Calling people lazy & the rest of the names is ok?

It’s not a conversation about system failure. This is not how it reads.

RedToothBrush · 25/06/2021 22:48

@LadyWithLapdog

Move with the times, people. Stamping your feet that you want it how it used to be ain’t going to get you changes. Some things are here to stay and many are for the better.
0 x 0 will always = 0

If you are getting zero service its not about moving with the times.

Its that the whole system is not fucking fit for purpose.

If you want me to scream that down your ear on a friday night every friday for the next 52 weeks I'll oblige if you wish

LadyWithLapdog · 25/06/2021 22:50

@RedToothBrush don’t be aggressive.

RedToothBrush · 25/06/2021 22:51

[quote LadyWithLapdog]@RedToothBrush really? Not GP baiting and bashing? Calling people lazy & the rest of the names is ok?

It’s not a conversation about system failure. This is not how it reads.[/quote]
PEOPLE ARE LITERALLY TELLING YOU THAT ITS NOT ABOUT GPS ITS ABOUT THE GP SYSTEM.

Would you like this in french, german and arabic too?

Its not hard.

People would just like to be able to get access to a GP without the hoop jumping. The hoop jumping is the issue.

And its frustrating to the point that its actually making some people ill in its own right.

FlaminEckVera · 25/06/2021 22:53

100% agree @Nousernameforme It's boiling my piss now actually. It feels like they are using covid as an excuse to not see people.

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