@2gd2btrue actually a lack of customers and so much idle time means the cost per customer will be higher so that does affect customers
@HarebrightCedarmoon I agree the chain salons are awful! They were a "thing" when I was a teen and I tried them then and later at various points - never had a good experience!
I cannot stress how much I WANT to hear from hairdressers on these points. It would also be good to hear from hairdressers of different ages/stages of experience
I suspect - as I think op and a few pps do - that training standards have declined. That they're only trained to do what's currently "in" and not taught the basics of a good cut and blow dry technique and LISTENING to customers
Their industry has been hammered by COVID, they need to rebuild their businesses so I would think now is a crucial time for them to ensure that they are giving customers what they want.
For those who have returned to bad hairdressers - why?! I genuinely don't understand that. If they did a bad job the first time why on Earth would you go back?
Customer service in general is pretty poor in this country and I honestly think part of the reason is that poor service doesn't lose the vendor custom. If it did they would change.
I expect a hairdresser to:
1 Listen to what I'm asking for
2 Advise tactfully if it's not possible and the reason - briefly
3 Give me what I'm asking for where possible (I mean if it can be done not just if they're up to it, they should be up to it if it's possible)
4 assess whether a customer is chatty and wants the small talk OR is the type that prefers to be left in peace and keep conversation to a polite minimum
5 provide a cuppa or water during long processes
6 NOT charge exorbitant rates (a cut and blow dry where I live - cheap living costs part of the country - can vary from £20 to £80!)
7 NOT add hidden costs "would you like conditioner?" Without stating that's an extra £15!
I don't think that is too much to ask.
Frankly I think the industry needs regulation on basic standards and health and safety at the very least, preferably also on the hidden costs issue.
I have ocd so I notice certain things more than others but I've entered some places and walked straight back out again because they are FILTHY. That's unacceptable but shockingly not that uncommon - and these were not cheap places! If anything the cheaper places tended to be better run!