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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To complain about floral tribute

65 replies

60sbird · 31/05/2021 10:51

I ordered a floral tribute for my partners brother’s funeral, the tribute ordered was in the style of pic 1 but in red with brother in white letters and a black ribbon surround, we had to pay extra £30 for red flowers, we explained that he was a Man united supporter hence wanting those colours. What we got is in pic 2, this cost £155, and to me looks comical, I emailed florist to be told she had to use those flowers as she wouldn’t be able to fit brother on of she used anything else, the website said a max of 8 letters, brother is 7 letters, I ordered over the phone so she could’ve told me it wasn’t possible to fit brother on in white flowers but she said she could do it, sadly we didn’t see them until the funeral so couldn’t change anything

OP posts:
bonfireheart · 31/05/2021 10:54

That is awful OP.

helpfulperson · 31/05/2021 10:56

To me it looks fine, just a little more informal than the other picture. It may not be what you had pictured but I would just let it go.

Posieandpip · 31/05/2021 10:58

I don't understand? Looks fine to me?

Posieandpip · 31/05/2021 10:59

I actually think its nicer than the first picture.

NewPanDrawer · 31/05/2021 11:00

Looks fine to me to be honest.

cheezy · 31/05/2021 11:00

It looks okay to me.

ZeusandClio · 31/05/2021 11:00

It's not what you ordered so definitely complain. It doesn't look great, and certainly doesn't look anything like the price you paid!

bloodyhell19 · 31/05/2021 11:03

The spacing would bother me no end. Huge gap before the B and the last R almost hanging off the end. YANBU.

SchrodingersImmigrant · 31/05/2021 11:04

Doesn't matter if it looks fine to others. It's not ehat you ordered. I am sorry for your partner's and your loss.
Take a day and then ask for partial refund. I wouldn't go for full because you did get ok looking product, but it wasn't fully what you ordered.

Arbadacarba · 31/05/2021 11:04

It isn't really anything like the picture - I agree, they should have told you if they couldn't do what you wanted.

I think it looks fine in itself and I doubt anyone would see it as comical but I understand why you'd be disappointed and would want the floral tribute to be as near perfect as possible.

What outcome do you want from the complaint? You need to have this in mind - if it's just to relieve your feelings, then, fine - if you want a partial refund/refund/apology then be specific about that when you contact them, and be prepared to let it go if they refuse, because a protracted complaint will only prolong your feelings of disappoint.

I'm sorry for your loss. Flowers

Mumdiva99 · 31/05/2021 11:06

Are those flowers on their side spelling out the word? Long flowers? If so then I do think it OK to complain as it's not what you ordered. They also appear gold and not white....but that might just be the photograph. You shouldn't have had to pay so much. A good florist would have called you to discuss this.

What other posters are saying is that it does look OK if you didn't know whatyou ordered....so maybe now isn't the time to sweat this if.you have other bigger issues to deal with following the loss of a dear brother then let it go.

LobotomisedIceSkatingFan · 31/05/2021 11:07

I think how she's done the word 'Brother' is actually quite artful and much better than the sort of (frankly not very nice) 'bubble writing' effect you tend to see with floral tributes.
That said, it's not what you asked for and 155 sponds is an awful lot for that.

abigailsnan · 31/05/2021 11:08

Whilst it looks OK to me if it is not what you ordered and you are not pleased with it I would certainly complain far too many on-line florist's get away with substandard orders and charge the earth for them.

bitheby · 31/05/2021 11:13

It's not brilliant but then neither is the first pic really. I don't suppose anyone judged you for it. I'm sorry for your loss.

floralnan · 31/05/2021 11:22

The veronica they used to create the letters would have been white originally but looks like it has turned brown with age. If your brief was man united colours then they have not done what you asked. The price is correct but the whole thing looks messy. I've been a florist for a long time and I would not have let that arrangement leave my shop.

Theunamedcat · 31/05/2021 11:26

I like the style of the "writing" personally but the spacing is off and its not the colours you asked for

KaptainKaveman · 31/05/2021 11:33

Sorry OP, it doesn't look good Sad

Ragoo · 31/05/2021 11:36

It's awful, I would complain and it doesn't look worth what you paid Sad

Twitchynose · 31/05/2021 11:45

Sorry for your loss OP.
I think you’re perfectly within your rights to complain - looking at the website it’s obvious that they make a longer shape to accommodate the extra letters. You’d also expect brother to be a relatively common word to fit onto the tribute. That aside, as pp have said, the spacing is definitely off and it’s not what you ordered and paid for.

TwoAndAnOnion · 31/05/2021 11:50

I dont see anything wrong with it TBH.

ittakes2 · 31/05/2021 11:54

I am sorry for your loss. I also prefer it to the original but is part of your issue the flowers aren't white so the red and white for his football team has not come out? Regardless, if its not what you ordered then yes you are in your rights to be upset and ask for compensation.

angieloumc · 31/05/2021 11:55

I'm so sorry for your loss OP.
That arrangement is nothing like you asked for, the letters are pretty horrendous imo.
My mum passed away in December and we weren't especially happy with one of our four arrangements in particular my sisters was yellow freesias and white roses; they said we would have to pay for 50 freesias as out of season but the arrangement only had 20 in. The others weren't as specified either but we let it go. However in the case of yours I certainly wouldn't. That doesn't fit the brief at all.

Paperyfish · 31/05/2021 11:58

The white flowers in the first pic are basing chrysanthemum and have lots of small flowers On a stem. They don’t come in red- unless you spray paint them red ( which i have done, but it isn’t popular). To get the red background they’ve used red carnation, which is much more expensive than basing chrysanthemum( this would account for the extra money). The flowers used for brother are white Veronica- and I think look really stylish compared to the first image, although the are a different style. I think they’ve done it rather nicely.

RosesAndHellebores · 31/05/2021 12:00

I don't think ot has the crisp elegance you hoped for but I think I'd let it go. Funeral flowers always depress me.

3Britnee · 31/05/2021 12:00

That is fugly as fuck. What are those letters made out of? I'd be insisting on a full refund.

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