Is being left without water for a month within reasonable for SH?

[Cantaffordnotto]

SH and ancient internally rusted tap. I can't get the cassette out to replace the washer. Two plumbers have been and both have said they can't get it out either and it needs to be a new (mixer) tap.
Landlord's first available appointment to investigate only (not repair) has been set for last day of June.(booked)

Possibly as a result of trying to get cassette out, the tap has now gone from dripping when turned off, to a continuous fast dribbling, and it's running back down the outside of the spout of the tap and leaking through the (equally old rusting) draining board into the floor. (have tried diverting it unsuccessfully)
The only way to stop it damaging the floor is to turn the tap on and leave it on 24/7 or to turn water off at stopcock.
I'm disabled and not able to get at the stopcock. So if they turn it off, it stays off.
A plumber is being dispatched to 'make safe' as an emergency call out, with the warning they'll probably just turn the water off and I'll be left without a water supply until at least the end of June, but most likely it will be up to the last week of July for a second appointment if their plumber agrees with the other two.

Landlord's saying absolute best they can possibly do.
Is it reasonable?*
Is there anything I can do?

*As well as physical disability I also have Chron's disease and am anxious about how that's going to work out without a flushable toilet which may be making me unreasonable.)

No it is not reasonable at all. In fact having no running water renders the property unfit for habitation. england.shelter.org.uk/professional_resources/legal/housing_conditions/responsibility_for_repairs/fitness_for_human_habitation_implied_terms_in_tenancy_agreements

Although I am assuming they are only going to shut off the water to that tap? Not the whole house? Even so, it is not acceptable, changing a tap is a tiny job and your LL should organise it as an emergency.

What’s SH?

You can’t be left without a water supply. Your landlord will have to provide you with alternative accommodation if they can’t sort it now.

The water would be shut of to the whole flat as far as I understand.

SH is social housing

Just to clarify, you will have no water supply or no use of that tap?

If no water supply, it's absolutely not acceptable for anyone to live in those conditions regardless of disability or if housing is council or not. As PP pointed out, it means the property is unfit for habitation.

If no supply to that tap but you still have a water supply in the house, then I think the repair is certainly not timely enough but I think there is little you can do sadly.

I would expect something like this to be sorted within 48 hours by the way.

Absolutely unacceptable. From recent experience go above the local office and go to head office/head of repairs or maintenance. They cannot turn your stopcock off unless it's an absolute emergency and that is only to give them reasonable time to do emergency repairs like mend a leak through your ceiling. A leaky tap that can be replaced with something they can buy from B and Q or a plumbing supplier isn't something that should take longer than a couple of hours.

If they say different threaten to go to Shelter, environmental health and local MP.

Nope its not legal call shelter

Of course that isn't reasonable! Presumably you won't be able to flush the toilet either.

If the landlord has managed to call out a plumber 3 times, why can’t any of them just replace the whole tap? Got to be cheaper to replace than calling out endless plumbers to replace the seized cassette!

Presumably you’re not insisting on Vileroy and Bosch!!

No, it's not legal. Call the environmental health team at the council.

According to plumbers who have been there is no form of 'isolation valve' or similar between the stopcock and the tap. It's off at the stopcock or not at all.

Not legal your house is uninhabitable and you should be placed in a hotel at the absolute minimum

I have no advice but this is absolutely unacceptable and your landlord is behaving immorally. I hope you get it sorted.

If they pay for the water, I'd leave it on full. Let them pay the bill. I'd also put it in writing with evidence that you warned them about the damage to the floor. You mitigated and they didn't. And mention that additionally to being a human and therefore needing water, you also have a disability and therefore have even more pressing needs.

I work in SH BTW.

Nobody should be without water in this country. They should at least temporarily rehouse you.

It’s still ridiculous. Turn stop tap off. Install isolation valve on pipe to drippy tap. Isolate tap. Turn stop tap back on. About an hours work!

Turn off stopcock, replace tap, turn on stopcock. I don't see why the previous plumbers haven't offered that as a solution? Wouldn't take long. They could stretch the job by splicing in an isolation valve under the tap at the same time.

BikeRunSki It's been two plumbers, that I called out as they insisted that it was me that was failing to get the cassette out, then the first plumber said a plumber with a heat gun might be able to shift it, so I called a second one with a heat gun.

I've offered to pay for a B&Q tap, but apparently a new one is unlikely to fit straight on and no one can say what would have to be replaced until they start on it and I'm financially finished post covid.

Your ll is vile. They must not be allowed to cut off the water supply. If a plumber can come out, they can replace the tap in no time. This is crazy.

Environmental health and shelter should be your first port of call.

At a minimum they could get someone out to put a new stop tap between that tap and the mains.

Mrs TerryPratchet apart from the environmental side, no I pay for water.

DorotheaDiamond & stayathomegardener
Thank you, thank you, thank you! It's so obvious now I see it!

They're going to leave you without mains water for at least a month? Are you sure that's correct, because that's so unacceptable I can't believe they are considering it. If that is the case you'd need to be found temporary alternative accommodation.