Is being left without water for a month within reasonable for SH?

[Cantaffordnotto]

SH and ancient internally rusted tap. I can't get the cassette out to replace the washer. Two plumbers have been and both have said they can't get it out either and it needs to be a new (mixer) tap.
Landlord's first available appointment to investigate only (not repair) has been set for last day of June.(booked)

Possibly as a result of trying to get cassette out, the tap has now gone from dripping when turned off, to a continuous fast dribbling, and it's running back down the outside of the spout of the tap and leaking through the (equally old rusting) draining board into the floor. (have tried diverting it unsuccessfully)
The only way to stop it damaging the floor is to turn the tap on and leave it on 24/7 or to turn water off at stopcock.
I'm disabled and not able to get at the stopcock. So if they turn it off, it stays off.
A plumber is being dispatched to 'make safe' as an emergency call out, with the warning they'll probably just turn the water off and I'll be left without a water supply until at least the end of June, but most likely it will be up to the last week of July for a second appointment if their plumber agrees with the other two.

Landlord's saying absolute best they can possibly do.
Is it reasonable?*
Is there anything I can do?

*As well as physical disability I also have Chron's disease and am anxious about how that's going to work out without a flushable toilet which may be making me unreasonable.)

The power of Mumsnet! Plumber has been. Told me I was going to be the midnight call but he swung by having told he was dealing with a stopcock!

Thanks to everyone’s input I knew what wasn't reasonable, and what to insist on. I now have just a manageable drip, and a basic isolation valve that I can reach, to turn water on and off, and he's condemned my tap so I don't have to wait for that, and apparently I may just find that my appointment gets moved and can be sooner.
Thank you all so much for helping me!

That’s brilliant news @Cantaffordnotto! Well done for fighting this.

For anyone who doesn't know about conditions in Croydon:
www.itv.com/news/2021-03-22/the-worst-ive-ever-seen-the-appalling-and-unliveable-council-housing-conditions-some-have-endured-during-lockdown

excellent news! Immediate issue solved, please keep nagging for a repair.

and yes, social housing exempt from the electrical regs which is despicable. Link:

www.gov.uk/government/publications/electrical-safety-standards-in-the-private-rented-sector-guidance-for-landlords-tenants-and-local-authorities/guide-for-landlords-electrical-safety-standards-in-the-private-rented-sector

@Cantaffordnotto

Sorry I can’t respond to everyone, but I really appreciate the time people have taken to give opinions and information.

To everyone whose said demand things in writing, they never admit anything in writing, just respond by saying they’ll send someone to investigate.

alexdgr8 Landlords insisted that as the thing causing the leak is a worn out washer it’s my responsibility to get it fixed.
I told them I had already tried and couldn’t get the cassette out to get at the washer. They said not their problem, so after more trying, I called plumber 1, who told me I needed plumber 2.

murblurb Housing associations are subject to much lower standards - for example, the recent electrical regs don't apply to them. And councils don't enforce on their own suppliers.
Both those things, and second one is by far the biggest problem! Is that definite about the recent electrical regs? It would explain something that was a surprise.

Check the tenant's responsibilities for repair - it usually says that washer replacement isn't the responsibility of disabled tenants.

So glad it's been temporarily resolved in a more acceptable way.

Utterly unforgivable attitude of the HA!!

murbblurb Thank you! It does explain something.

NeverDropYourMoonCup Not on mine. (There's nothing about disabled tenants at all.)

I've only just seen this thread, and read it with utter horror! Well done for standing your ground and getting it mostly sorted. And how wonderful to see the power of mumsnet.
to you, @Cantaffordnotto, and more for everyone who gave such good advice.
I hope it's fully fixed very soon.

glad there's been some progress.
does your HA know that you are disabled, i mean have it officially coded, as i would imagine they would need to know who are vulnerable tenants in cases of emergencies.
might be worth emailing them about this.
and check their published policy docs.
good luck.

Great news OP.

God your situation has made me so angry.

I worked for an MP in a very deprived area 30 years ago and had to leave in the end because I just couldn’t emotionally cope with the appalling situations that people were expected to live in. (I know that sounds feeble but banging your head against a wall for 3 years on behalf of people you have grown to care about is soul destroying, I couldn’t carry on).
It’s unbelievable that landlords are still behaving like this 3 decades later.

What strikes me about your post, in common with people who phoned the office then, is that you are questioning whether you are being unreasonable in a clearly intolerable situation.
It’s not just unreasonable, it’s illegal. If you don’t have working plumbing your home is not fit for human habitation.
Please phone environmental health, the utility company, CAB and your MP.
Are you in touch with any charities that support you? They ought to be able to help you too.
In the meantime, take MrsTerryPratchett’ advice and leave the tap running.

It isn't the dreaded private landlord in this case. It is a housing association, exempt from standards and playing on the lack of knowledge of a tenant - who has surprised them by fighting back.

Shelter etc don't accept that housing associations can be worse than the worst private landlord - doesn't fit the agenda.

Your landlord needs to arrange a plumber to come and fit an isolation valve on your water supply to the mixer tap so your water can be left on, otherwise they need to rehouse you whilst you wait

Ignore me, I see you have this resolved, well done OP!

Are your water bills based on the quantity of water you use? If so how will you get a refund
?

Came on to say it’s absolutely not ok so I’m glad you’ve got the confidence you were in the right and that the plumber has been able to give a workable solution for you!