To Take Their Uber Eats Deliveries?

[MissMarple21]

Provocative headline for traffic.

We live next to an HMO. It's had numerous issues including a domestic disturbance with a knife last year where the police were called so we keep our distance.

As of last week someone there has started getting food delivered to our home. It's hard to explain but they're using the first bit of our address & the rest of theirs. It's got to be deliberate because despite the proximity our addresses are actually very different (due to street layout).

Last week a driver rang our bell at 11.30pm. Yesterday they had one delivered at lunchtime, which is when I checked the driver's phone and saw what they'd done with the address. I'm particularly on edge as we had burglars ringing our bell at 2am a couple of weeks ago so don't want to open the door to anyone I'm not expecting (especially at night).

If this continues WIBU to take it in and, if they come knocking, say I don't know what they're talking about?

Obviously my concern is whether the Uber Eats driver might be penalised in any way - if they are then I wouldn't consider it.

Why would it be deliberate? Why would they pay for food and then want it delivered to you? Drop a note through their door saying “change your address on your Uber Eats account, we keep getting your orders, thanks.” No need to have contact with them.

Are you sure that the person/people ordering the food are using your address? There's a strong possibility that the software used by Uber Eats is mangling the addresses up, just like Ebay can do at times.

How do you know it's for the HMO if it has your address on?

We have a door number and they have a house name. They've put the two together.

Maybe they dont know the house number, as its named, but the app insists on a number?

@ViciousJackdaw

Are you sure that the person/people ordering the food are using your address? There's a strong possibility that the software used by Uber Eats is mangling the addresses up, just like Ebay can do at times.

Yeah. It does happen.

Agree with pp. Either put a note through the door or give it to the uber driver next time to deliver with food.

I just can't see how it wouldn't be deliberate.

And absolutely no idea why they'd do it on purpose?

I really want to avoid having any contact with them unless I have to. Drugs, screaming, music etc. I just don't want to get involved.

Because their address may be blacklisted, which is why they are using part of ops sp that the order is accepted.

Yes, I'd just start taking them and eating them. I'd anyone knocks, sorry, no idea what you're talking about.

My deliveroo account messes my address every time. I put in number 12 (my house), it gets me to approve the location of the pin, it's not in the right place so I move it to where my actual house is and because their map thinks where I've moved the pin to is number 24, it changes my address to 24. I have to scroll back through the order to change the address back to 12. It's likely to be the same issue - they probably don't want you getting their food, why would they?

@nothingcanhurtmewithmyeyesshut

Because their address may be blacklisted, which is why they are using part of ops sp that the order is accepted.

Yes, I'd just start taking them and eating them. I'd anyone knocks, sorry, no idea what you're talking about.

Hmm. That actually makes the most sense.

I will do the note thing. Although if they still keep sending food here after that then they'll know it's us if we keep it...

Could you put a note on your door that says "We are NOT "House name", it is next door". I know it's not ideal, but if you don't want to answer the door or deal with your neighbours, it's the only solution I can think of.

I don't know if some database has changed nationally, but our house (10 or so years ago) was given the number 2a, which is nuts because it comes before no 2. We gave it a name, got rid of the number and everything has been fine. Until now. Our polling cards arrived with the house name and the old number on, which hasn't been used for years.

I have no idea why this has suddenly started to happen again, so maybe a similar thing is going on with the database that Uber uses?

They're also the only company we use who can never find our house - all other delivery companies use standard sat nav and come straight to us.

@MissMarple21

I just can't see how it wouldn't be deliberate.

And absolutely no idea why they'd do it on purpose?

I really want to avoid having any contact with them unless I have to. Drugs, screaming, music etc. I just don't want to get involved.

If you want to avoid contact or confrontation then the worst thing you could do is steal their food, pretend you haven’t, and refuse to hand it over. Either don’t answer the door or reject the delivery so the delivery driver logs that with Uber Eats and the restaurant and there’s a record when the person ordering contacts Uber Eats to find out where the order is.

With Uber Eats though I think it's the phone number that's blacklisted rather than the address.

@FishintheStream

Could you put a note on your door that says "We are NOT "House name", it is next door". I know it's not ideal, but if you don't want to answer the door or deal with your neighbours, it's the only solution I can think of.

Problem is the drivers literally look at the door number e.g. "78B" and drop it off. They don't even pay attention to the fact that underneath it says "The Manor, Manor Street TX1" or whatever.

We'd have to have a general sign that says "Do not deliver Uber Eats here" but I don't really want that on the door permanently (especially in case I ever decide to order one myself)

Deliveroo does something weird with my address if I use the auto location finder. Even if I manually put the address in, it puts the pin in a house in an entirely different street. Plus, my address doesn't exist on some postcode autolook up.

Just put a note through the door.

Yes that did cross my mind @ComtesseDeSpair

I just don't want my doorbell rung at all hours of the night when I'm not expecting it. It sets me on edge (especially after the 2am burglary attempt) and it wakes up the DC.

I think I'll just have to tell the Uber drivers. I can't be bothered to try and get in touch with Uber because I'm sure I'll just get the runaround.

If an Uber eats driver knocks on your door, just tell them they have the wrong address and refuse the delivery. They will phone the customer’s number, which is attached to the order, and presumably the occupant will tell the driver where they are.

Alternatively, you can point the driver in the right direction if you know who it is/where they live

Tbh it’s either an Uber maps/location error, or maybe the occupants made fraudulent refund claims and got their own address banned 🤷🏼‍♀️ Either way, if they’re as scary as you make out, definitely don’t take their food in. It’s drama you do not need

Obviously my concern is whether the Uber Eats driver might be penalised in any way - if they are then I wouldn't consider it.

Well if they contact Uber and say their food wasn’t received they will be refunded so the restaurant is out of pocket.

The uber drivers will nod and that's it. It's really possible that the app messed the address up. Or they did it for some reason on purpose.

You need to get in touch with uber. Which takes approximately same bother as posting here.

@OhTheIronyOfItAll

Obviously my concern is whether the Uber Eats driver might be penalised in any way - if they are then I wouldn't consider it.

Well if they contact Uber and say their food wasn’t received they will be refunded so the restaurant is out of pocket.

Not always. If it's uber's fault they won't take it off restaurant.

@SchrodingersImmigrant

The uber drivers will nod and that's it. It's really possible that the app messed the address up. Or they did it for some reason on purpose.

You need to get in touch with uber. Which takes approximately same bother as posting here.

It really doesn't.

It's really possible that the app messed the address up.
This is the most likely, I think, more likely than them doing it on purpose.
A driver with one of the food delivery companies (can't remember if it was Uber) recently only had my street address and postcode, no house number, although of course I'd put that in when I set up my account. (I was amazed he found me/bothered looking!)

I have a sign on my door saying "This is NOT xyz road, DO NOT KNOCK" because a blacklisted address with the same house number and a similar road name uses my postcode so they can still order.
Multiple times a week, usually very late.
They figure that if the driver has hot food in hand, they're more likely to deliver to a blacklisted address, than they are to return the food to the restaurant. Unfortunately they're correct.
I considered accepting and binning the food, but I suspect the kind of people who are blacklisted from food delivery, are the same type of people who'd come hammering on my door at 3am wanting their food - I also don't want the delivery person getting into trouble.
I tried contacting cust services, but the only option I was offered was to have my address also blacklisted - not a step I'm willing to TAKE. So I have a well lit sign.

I do give the delivery driver hell if they still try to deliver though.

I'm not sure I'm understanding.

If someone is using your address to get food delivered, then they'll know the food is there (presumably as they get the notification) so I can't see any point in taking it and eating. Especially given the neighbours are such "undesirables"

What has happened with the last two deliveries? Did you make the driver take them back?